Volunteer Engagement Manager

Posted by
Neighborhood House
Seattle, WA
Published 25 days ago

Apply Here:

  • Employee Type: FT Non-Exempt
  • Job Category: Administration, Regular, 40 hours per week, 12 months per year

All Neighborhood House employees and volunteers must be fully vaccinated (and submit completed documentation) from COVID-19 by October 18, 2021. New employees must meet this requirement, prior to their start of employment, effective immediately. 

Due to COVID-19, this job will be fully or partially remote until further notice. If meeting a client in person or coming into any of our physical offices, safety protocols must be followed.


The Volunteer Engagement Manager is responsible for coordinating the recruitment, on-boarding, and on-going support for all Neighborhood House volunteers. This includes on-going volunteer roles, internships, corporate groups, and community partnerships, as well as one-day event volunteers. This position partners with Neighborhood House staff to cultivate, train, manage, and recognize volunteers placed throughout the agency. The Volunteer Engagement Manager works alongside site leads and program managers to create and implement procedures that support program compliance and create a positive volunteer experience. This position is a key member of the HR team and will partner with HR staff as well as cross train and provide support in various HR functions.

At Neighborhood House we have a deep commitment to our employees’ and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.


  • Actively promote and publicize volunteering at Neighborhood House through regular presentations and postings at community events, college campuses, corporations, organizations, other public venues, and through individual recruitment; maintain online postings of volunteer opportunities.
  • Promptly respond to individual and group requests for information about Neighborhood House volunteer opportunities; ensure all information is up to date and accurate.
  • Work with program staff to develop and update activities for individuals and groups to volunteer, and to create and compile position descriptions for each volunteer opportunity.
  • Serve as the point of contact for all program internship opportunity requests. Work with program staff and local universities and colleges to create a robust internship program, ensuring a consistent intern experience throughout the organization, and cultivating future employees and supporters of Neighborhood House.
  • Partner with the Recruiting and On-Boarding Coordinator to align practices to recruit, screen, refer, and orient new volunteers to appropriate Neighborhood House volunteer opportunities. Follow up with volunteers to ensure satisfaction with their volunteer placement, and discuss opportunities for continued engagement with the organization
  • In collaboration with the Office Services Manager and program staff, develop and maintain volunteer and volunteer supervisor policies and procedures.
  • In collaboration with the Corporate and Foundation Relations Manager, execute the volunteer outreach, planning, and retention strategy for identified corporate and other strategic partner’ events. Create and provide regular trainings and on-going support for staff and supervisors around volunteer program policies and procedures.
  • Work with program staff and volunteer supervisors to ensure that necessary information on volunteers (e.g. enrollment paperwork, timesheets, etc.) is collected and reported. Work with administrative and program staff to ensure volunteers are oriented both to Neighborhood House and to their work assignment.
  • Ensure that accurate and complete data retention on all volunteers is maintained through the established database system. Compile accurate reports as requested for grants and other reporting.
  • Ensure program-specific compliance requirements are met and maintained as needed in established data tracking systems.
  • Assist volunteers and staff with concerns related to volunteer activities as requested.
  • Serve as a member of Neighborhood House’s Safety Committee, ensuring Volunteer Engagement risk management practices and policies align with those of the Agency, and representing the needs and abilities of volunteers when evaluating such policies.
  • Cross train in areas of HR and provide support as needed.
  • Participate in Agency management and leadership team meetings and events.
  • Other duties as assigned.


Minimum Qualifications

  • AA degree in social work, education, human services, administration, or related field. Equivalent combination of education and experience accepted.
  • Three years’ experience in managing/coordinating education, employment and/or other community services programs serving diverse populations.
  • Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
  • Knowledge of community outreach, literacy, and multi-lingual community programs.
  • Coaching, training, mentoring and/or supervisory experience. Outstanding interpersonal and relationship building skills, diplomacy and a non-judgmental, positive, problem solving attitude.
  • Team player who is resourceful, proactive and comfortable working with diverse populations
  • Ability to work independently with little supervision, as well as part of a team. Must be resourceful and proactive.
  • Must have reliable, independent transportation for travel in King County.
  • Proficient with Microsoft Office software.
  • Candidates must be able to work a flexible work schedule, including some weekends or evenings, as necessary.
  • Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork and maintaining a professional demeanor.
  • COVID-19 Vaccination (must be obtained and documentation submitted prior to employment).
  • Current First Aid certificate within 30 days of hire.
  • Current CPR certificate within 30 days of hire.
  • Sexual Harassment Training within 30 days of hire.
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House background check requirements.
  • Position requires Washington State bi-annual criminal background re-check.

Desired Qualifications

  • Knowledge and experience in human resources and/or volunteer management is a plus.
  • Knowledge or familiarity with Raiser’s Edge Software.


Click here for more details about our benefits program.

Employment Practice

Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.

For more information

Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to

Apply Here:

  • Employee Type: FT Non-Exempt
  • Job Category: Administration, Regular, 40 hours per week, 12 months per year

All Neighborhood House employees and volunteers must be…

Details at a Glance

  • Time Commitment
    Full Time Schedule


USD 54,412 - USD 60,320


  • Medical & Vision
  • Dental
  • Employer Sponsored Life and AD & D Insurance
  • Long Term Disability
  • Employee Assistance Program
  • Flexible Spending Account
  • 403(b) with Discretionary and Matching Contributions
  • Generous Vacation and Sick Leave Accruals
  • 11 Paid Holidays

Click here for more details about our benefits program.

  • Medical & Vision
  • Dental
  • Employer Sponsored Life and AD & D Insurance
  • Long Term Disability
  • Employee Assistance Program
  • Flexible Spending Account
  • 403(b) with…


Temporarily Remote
Work must be performed in or near Seattle, WA
Associated Location
1225 S Weller St, Seattle, WA 98144, USA

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