Center Manager Nonprofit-Community Services

Job Type

Full Time


Details: $50,000 Annualy, Full Benefits Eligible




14812 Main St.
United States


To be considered for this position please apply directly at:

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.



The Center Manager is responsible for the general oversight of the Service Center. Directly supervises volunteers and Center staff, including Eligibility and Resource Specialists, Stability Resource Specialists, and Customer Service and Screening Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community.  The ideal candidate works well in a high paced environment, is able to problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness. 

Essential Functions:

(Note:  Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)



  • Oversees the general operation of the service center; ensures cross departmental communication and collaboration between diverse teams.
  • Works to prevent the escalation of issues and de-escalates conflict when necessary; creates a safe and effective environment for staff, clients and volunteers.   
  • Assures effective maintenance of the center facilities.
  • Manages the schedule of activities by other groups who utilize the center including Tax Clinic, Bankworks, Ventures, etc. 



  • Plans, organizes, coordinates, assigns and directs the work of center staff; provides training as needed; prioritizes activities, establishes performance objectives. Supports staff providing direct services as needed.
  • Supervises the provision of client services; evaluates and ensures compliance with client eligibility for programs and services; reviews and approves or denies financial assistance applications.
  • Carries out and/or assures effective office procedures related to such matters as purchasing of materials and supplies, petty cash, processing in-kind and cash donations, receiving messages and routing calls, and the like.
  • Recruits, trains, organizes, assigns, and supervises volunteers in support of center operations.



  • Maintains financial performance within the budget.
  • Prepares and maintains statistics, records, reports and correspondence related to the work.
  • Evaluates center programs and activities and determines effectiveness in accomplishing departmental objectives; recommends changes and improvements as needed; plans, develops, implements, and maintains new and existing services.
  • Implements departmental operating policies, procedures, and systems, assuring conformance with departmental and agency policies and objectives, as well as maintaining contract compliance.
  • Plans events and implements Gift Room in coordination with Food Program.


Community Relations

  • Represents the department and the agency before various community groups, local officials, funding sources and private businesses; serves on community task forces, committees and the like; assesses the present and future needs of the community; identifies and secures community resources.
  • Participates in fund raising activities through making presentations to community groups and organizations and the private sector; prepares grant applications and program budgets.


Other Duties

  • Occasional night and weekend work required.
  • Performs other related duties as assigned.
  • Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
  • Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
  • Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. Core competencies are listed below.
  • Regular attendance and punctuality is essential to our business and to this position.


Required Qualifications:


  • Bachelor’s degree in social services, business, or public administration, or related field.
  • 2 – 3 years of previous supervisory experience.
  • Intermediate knowledge level of Microsoft Office products, including Word, Excel and Outlook, as well as database experience.
  • Strong commitment to customer service and Hopelink’s mission.
  • Skilled in de-escalation techniques and able to stay calm under pressure.


Preferred Qualifications:


  • Three years experience in managing a multi-purpose facility or program related to community services.
  • Experience with a trauma-informed approach to service. 


We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.


If you want to join our dynamic team, why not bring your talents and skills to Hopelink?  In addition to great staff, we offer a competitive benefit package.


To see all of Hopelink’s open positions, please visit:

Hopelink is an Equal Opportunity Employer committed to workplace diversity.


Full benefits eligible including: medical, dental, vision, life insurance, short and long term disability, paid vacation, holiday and sick leave (Prorated), 401k retirement savings plan with employer matching, employee assistance and employee discount programs.

Professional Level


Minimum Education Required

4-year degree