Case Manager, Christ House

Job Type

Full Time


Details: Salary dependent on experience




United States


Catholic Charities of the Diocese of Arlington

Christ House Transformational Housing helps homeless men reestablish independence after they have exited an emergency shelter. Single adult men are provided with communal housing and intensive support up to 12 months. Christ House staff and volunteers offer life skills, spiritual formation, financial literacy, employment training, counseling and customized case management to residents.


Christ House also operates an Evening Meal that provides a warm meal to homeless and low-income residents of Alexandria. Meals are provided 365 days/year. The Evening Meal is supported through volunteer groups from local parishes and other community groups. Guests attending the Evening Meal are provided with resources to assist their movement to self-sufficiency, including medical/dental, mental health, housing and employment.


The Case Manager provides case management to all clients under the supervision of the Program Director. Working as part of the treatment team, the Case Manager coordinates the treatment plans for Christ House residents, ensures that all established policies and procedures are followed in the operation of the program and acts in the absence of the Program Director. 



Manage intake and daily functions of housing program:

Complete client intake forms including intake interviews in coordination with the Program Director.

  • Provide new clients with shelter orientation and procedures in writing. (intercom, security, equipment, log, etc.).
  • Input client information into the Christ House database.
  • Input client information into HMIS database.
  • Assign clients’ chores within the shelter to rotate on a weekly or biweekly basis.
  • Manage Mentor/Mentee relationships providing Mentors a weekly update of residents’ activities and actionable progress.
  • Coordinate resident requests with Resident Managers and works closely with them to resolve client conflict and/or crises.
  • Support shelter residents and advocate on their behalf by phone, letters, and court appearances.
  • Responsible for promoting a safe environment for the residents, volunteers, staff and guests of Christ House
  • Attend training sessions and participate in community work groups on homelessness.
  • Evacuate the shelter per Resident Manual procedure in case of emergency.
  • Supervise Case Aide.

Conduct weekly case management meetings with residents to evaluate progress toward goals and provide support or referrals to achieve goals. Identify short-term, achievable action steps with client to include program participation, counseling, budget (savings and debt reduction), life skills, privileges, crisis intervention, and interaction with family/children (if relevant).

  • Maintain complete and accurate case notes on each assigned client, ensure confidentiality and complete Progress Notes and other reports.  
  • Provide referrals to clients for help with medical/mental/dental care and assist with options for transportation and payment of services.
  • Participate in weekly Treatment Team meetings, providing client updates, to review client progress toward goals.

Ensure coordination of Christ House activities within/between programs:

  • Maintain a safe working environment for all who participate at Christ House.
  • Work closely with Resident Mangers to resolve client conflict and or crises.
  • Keep Program Director informed of client related needs/problems and building maintenance problems.
  • Receive, distribute, and store donations taking into account client needs.

Manage the overall supply needs for the Christ House facility:

  • Work with Program Director to track and order supplies.
  •  Inspect client rooms, daily, at least once weekly, to ensure all shelter safety and sanitary conditions are  being met by clients and upon discharge of residents.
  •  Monitor visitors and guests to the shelter, keeping the building secured.
  •  Clean up after each shift, policing donation area, front office and kitchen.


Hours: Monday through Friday in 8-hour shifts. Hours may change in order to accommodate morning and evening schedules. Occasional weekends and holidays. The position is considered "essential" personnel in times of hardship, such as extreme weather conditions and/or other emergencies.


Health benefits, vacation, sick leave, holidays, pension etc.

Level of Language Proficiency

Education and Experience


  • A bachelor-level degree preferably in Social Work or human services.
  • Two years’ case management experience in a residential setting, or some combination of education and experience equal to four years.
  • Ability to relate to clients, volunteers, staff, and the public is critical.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please send cover letter with salary requirements and resume to

No phone calls please.