Senior Case Manager - Family Justice Center, Queens

Job Type

Full Time


Maximum: $40,108




New York
United States


Our Vision:

Safe Horizon envisions a society free of family and community violence. We will lead the way by empowering victims of domestic violence, child abuse, sexual assault and human trafficking to move from crisis to confidence. 

Our Mission:

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. 


Safe Horizon is the nation's largest victims' assistance organization.  Safe Horizon's Criminal and Supreme Court Programs are community partners in New York City's Family Justice Centers, a collaborative project with the Mayor's Office to Combat Domestic Violence, community based organizations, the District Attorney's Office, and other agencies in order to provide comprehensive services to victims of domestic violence and their families.  Safe Horizon staff provides information and referrals, assistance navigating the legal system, court orientation and advocacy with the District Attorney's Office as well as Judges, the Police Department and other organizations on behalf of the client.


Essential Job Functions:

The Senior Case Manager will work with clients who access the Queens Family Justice Center and address their immediate needs. The Senior Case Manager responsibilities may include some or all of the following:


  • Conducts client centered safety assessment and risk management planning;
  • Provides crisis intervention, criminal justice and housing advocacy and case management services to victims of crime and abuse;
  • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;
  • Provides information and referral for clients for services such as shelters, mental health treatment, public assistance and other entitlements;
  • Provides emergency practical assistance for clients including transportation and food vouchers;;
  • Participates in staff meetings, community meetings and relevant trainings and seminars;
  • Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics;
  • Works collaboratively with court partners, including Queens District Attorney’s Office personnel;
  • Works collaboratively with other Safe Horizon programs and FJC partners to facilitate linkages for clients;
  • Various other duties to be determined by supervisor.

·         Coordinate and manage client flow and information;



Required skills: Bachelor’s Degree



Candidates should have experience working with victims of domestic violence or other crime victims preferred. Bilingual English/Spanish strongly preferred.



  • FT Full Time
  • Hours: Monday – Friday 9:00 – 5:00 or 9:30 to 5:30 35 hours/week



If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


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Professional Level


Minimum Education Required

4-year degree