Field Manager, Family and Community Outreach Team

Job Type

Full Time




New York
United States


Position Summary: The Division of Family and Community Engagement (FACE) fosters student achievement by strengthening partnerships between families and educators. Research has shown that students with involved families are more likely to earn higher grades, pass their classes, be promoted, graduate, and go on to postsecondary education, among other benefits. We aim for every parent and caregiver to build their capacity and voice to support and advocate for the educational success of their children through leadership opportunities, training, and resources. Similarly, through training, professional development, and coaching, we support schools and districts to implement model family engagement programs and strategies to help drive academic achievement. The Family and Community Outreach Team at the Division of Family and Community Engagement (FACE) supports Community Schools across the city to develop transformative family engagement using distributive organizing practices and a data driven Ladder of Engagement strategy being designed and modeled by the team.


The Field Manager of the Family and Community Outreach Team is responsible for supervising a team of Outreach Specialists assigned to approximately 15 schools each who coach, train, and support schools and families in:


  • developing family engagement plans that support the school’s overall vision, instructional objectives, and school improvement plans incorporated in the school Comprehensive Educational Plan;
  • learning and using effective relational direct outreach methodologies to draw families into the school;
  • carrying out meaningful family engagement practices that support instruction and learning and foster collaborative decision; and
  • moving active parents and caregivers up a Ladder of Engagement to take on volunteer and leadership roles in their schools.


The Field Manager will support Outreach Specialists to plan their work, implement engagement priorities, and meet weekly, monthly, and yearly goals, and with support of the VAN customer relationship manager database track, and will report on progress on all program-related goals.


Under the supervision of the Senior Director, the Field Manager will also help drive policy decision-making around program design, support the ongoing development of the Ladder of Engagement model, and work with team leadership to adjust and change the program as needed. The Field Manager will also support the implementation of yearly comprehensive strategic plans through regular Family and Community Outreach Team management meetings; co-developing training curricula for Outreach Specialists, schools, and families; updating and maintaining outreach and engagement resources, documents, and toolkits; and regular field visits to schools.


As the work of the Family and Community Outreach Team expands beyond Community Schools to bring the program to scale across the system, the Field Manager will continue to oversee the work of Outreach Specialists in the capacity described above, with changes to reflect differences in organizational structures and key points of contacts at schools, as well as changes dependent on the level of support and training being provided to schools or sets of schools. The Field Manager will also oversee Outreach Specialist efforts related to community outreach and engagement as responsibilities in that area expand. Performs related work.


Reports to: Senior Director, Family and Community Outreach Team


Direct Reports: Outreach Specialists/Associates, Data Specialist


Key Relationships: Senior Director, Outreach Specialists/Associates, Data Specialist, Data consultants and/or team, Office of Community Schools Directors of School Support, Office of Community Schools Program Managers, Community School Directors, and Parent Coordinators as needed.




  • Manage daily and weekly Outreach Specialist supervision, including regular check-ins and team meetings, ensuring appropriate work planning and progress on program goals.
  • Support Senior Director and fellow Family and Community Engagement Team management staff, in the development of strategic priorities, program calendars, materials, and toolkits.
  • Oversee data management in VAN CRM, and produce relevant daily, weekly, and monthly reports for internal and external offices.
  • Supervise work of the Data Specialist and necessary consultants to implement standard VAN processes and data infrastructure, ensure accurate data entry, and VAN trainings for all family engagement stakeholders.
  • Liaise with appropriate staff within the Division of Family and Community Engagement, and staff in the Office of Community Schools, Office of Renewal Schools, and other relevant DOE offices to ensure communication and collaboration.
  • Maintain up-to-date knowledge of best practices, tools, and technology in the field of outreach, organizing, and family engagement.
  • Oversee Digital Specialist and implementation of digital strategies and tools (peer-to-peer texting, social media, etc.) to expand and deepen family engagement.
  • Co-develop and co-facilitate appropriate training curricula for a variety of family engagement stakeholders, including Outreach Specialists, school and CBO leadership, DOE central staff, parents and caregivers, aligned with strategic plans.


Qualification Requirements




  1. A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
  2. High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
  3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.




  • Experience in union, family, or other community organizing work.




  • Experience supervising and training community, parent, union, or other kinds of organizers.
  • Experience working with school communities.
  • Experience with policy and program development.
  • Proficiency with Microsoft Office Suite, Google Docs and/or other spreadsheets, and digital and social media tools.
  • Experience with VAN CRM and managing data and/or data driven projects.
  • Organized and detail-oriented, with the ability to multitask, analyze, and drive process improvement.
  • Ability to motivate, coach, and guide team toward goal accomplishment.
  • Ability to assess and deal constructively with escalated situations.
  • Ability to take initiative and desire for growth in scope of work and responsibilities.
  • Capability to successfully manage time and cope with shifting priorities.
  • Excellent written and oral communication skills, and strong interpersonal skills.
  • Proficiency in Spanish or one of the other most common languages in the DOE, e.g., Arabic, Bengali, Chinese, French, Haitian Creole, Korean, Russian, and Urdu.
  • Internal candidates preferred.


Salary: $68,000+ 


Please include a resume and cover letter with your application. 


Applications will be accepted through April 5, 2018 until 3:00 p.m.


NOTE: The filling of all positions is subject to budget availability and/or grant funding. 



It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at


Job Location

NY, New York, United States

Position Type


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply