Director of Housing Operations

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Published 14 days ago


Under the direction of the Executive Director, plan, organize, control and direct the activities of the Housing Operations Department; develop and administer the annual budget, and staffing plan, maintenance service contracts; oversee all property management functions, coordinate activities with other departments to develop various grant and operational activities, including services for residents; supervise and evaluate the performance of assigned staff.



E = Essential Functions


1.   Administer the low-income housing programs operated by the Housing Authority which includes resident selection, leasing, re-examination of income/assets, evictions, vacating units and maintenance activities, and other functions related to the management of these programs. E


2.   Supervise and evaluate the performance of assigned staff; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; plan, coordinate, and arrange for appropriate training of direct report staff. E


3.   Direct, supervise and coordinate uniform maintenance standards; in partnership with the Asset Management and Development departments, establish maintenance standards and implement changes in maintenance planning, procedures, staff, equipment, and work programs as necessary. E


 4.   Develop and maintain a system of controls for analysis and evaluation of maintenance performance, schedules, and operating budgets. E


5.   Direct and supervise agency compliance with various HUD programs and regulations, the Low-Income Housing Tax Credit Program, and other compliance requirements required by local and state jurisdictions.


6.   Coordinate activities of the management offices to accomplish uniform application of policies and procedures; coordinate the efforts in the areas of tenant safety and emergency management and security services for both tenants and staff. E


7.   Develop and administer a program for assuring compliance with and uniform application of federal and local occupancy policies and procedures; interpret and make decisions on the application of these policies; supervise the conduct of project audits. E


8.   Work with resident groups to assure their participation in the delivery of social services to residents and to encourage their involvement in housing related activities. E


9.   Direct the operation of centralized maintenance support for such activities as utilities management and solid waste collection. E


10.  Collaborate with the Asset Management Department to develop the Authority's Comprehensive Capital Improvement Program; develop and implement planning, resident coordination, management improvements for the department, administrative staff planning, and physical work associated with capital improvement programs; coordinate work programs with other Directors. E


11.  Direct the planning, scheduling, and implementation of maintenance activities associated with day-to-day maintenance and repairs at SHA buildings E


12.  Administer the resident/applicant grievance procedure to assure parties receive fair and equitable treatment under the terms of the procedure. Direct the preparation and maintenance of a variety of narrative and statistical reports, records, and files related to assigned activities and personnel. E


13.  Advise and assist the Executive Director in negotiations with labor organizations and execution of labor contracts. E


14.  Communicate with other administrators, personnel and outside organizations to coordinate activities and programs, resolve issues and conflicts and exchange information. E


15.  Develop and prepare the annual budget for the Housing Operations Department; analyze and review budgetary and financial data; control and authorize expenditures in accordance with established limitations. E


16.  Set the direction, create the linkages among programs and departments, lead staff, and establish the targets necessary to achieve the strategies and mission of the agency in empowering staff and promoting a work environment of service, teamwork, and respect. Direct the deployment of strategies and goals throughout the department and agency. Work respectfully and courteously with other employees, follow direction, and work well under stress. E


17.  Hold supervisors and employees accountable for accident prevention and reporting in compliance with State Labor & Industries regulations and the agency's Safety and Health Program. Ensure that all safety and health rules, standards and procedures are observed; conduct monthly self-inspections of work areas and practices to eliminate potential hazardous conditions; arrange for, conduct and ensure that accident investigations of all accidents are formally reported on or within the next work day of when the accident occurred; monitor and enforce the agency's Safety and Health Program, and actively support and participate in the Emergency Preparedness program and tasks. E


18.   Work actively in support of race and social justice equity at SHA. Support supervised employees in building their awareness, skills, and commitment to working for race and social justice equity. Work proactively to check for race and other social justice disparities in policies, procedures, and practices; update policies, procedures, and practices when needed to advance race and social justice equity. Take concrete steps to be accountable to the people with low incomes that SHA exists to serve. E


18.  Assist with the development of new housing programs in accordance with Authority plans; review and evaluate site selection criteria, comprehensive plans, housing market analyses, needs-studies and related reports. E


19.  Attend and conduct a variety of meetings as requested; represent the Authority's programs to other governmental agencies and boards. E


20.  Perform related duties as assigned.

Minimum Qualifications


Masters degree in Public or Business Administration, Urban Planning, Social Services, Technology Disciplines or related fields; OR any combination of six additional years of directly relevant experience and education may be considered in lieu of the required degree.



Eight years work experience in areas such as urban planning, housing management, maintenance practices, or related fields, including five years in a supervisory capacity.



Valid Washington driver's license with insurable driving record.

Competencies, Knowledge, Skills & Abilities



1.   Planning, organization, and direction of the Housing Operations Department.

2.   Urban development housing, low-income and senior populations.

3.   Maintenance methods and practices.

4.   Race and social justice principles

5.   Organized labor.

6.   Property management

7.   Resident services

8.   Admissions policies/processes

9.   Senior population needs and programs.

10.  Subsidized housing programs.

11.  Real estate and property management practices.

12  Project management, organization and negotiating techniques.

13.  Budget preparation and control.

14.  Verbal and written communication skills.

15.  Principles and practices of administration, supervision and training.

16.  Applicable laws, codes, regulations, policies and procedures.

17.  Interpersonal skills using tact, patience and courtesy.

18.  Trauma-Informed care and the challenges some low-income individuals face in remaining stably housed.


1.   Plan, organize and direct the activities of the Housing Operations Department in accordance with     established policies and procedures.

2.   Supervise and evaluate the performance of assigned staff.

3.   Ability to operationalize race and social justice principles.

4.   Administer a grievance procedure for residents and applicants.

5.   Communicate effectively both verbally, and in writing.

6.   Interpret, apply and explain rules, regulations, policies and procedures.

7.   Establish and maintain cooperative and effective working relationships with others.

8.   Operate a computer and assigned office equipment.

9.   Analyze situations accurately and adopt an effective course of action.

10.  Meet schedules and timelines.

11.  Work independently with little direction.

12.  Plan and organize work.

13.  Prepare comprehensive narrative and statistical reports.

14.  Direct the preparation of a variety of reports and files related to assigned activities.

15.  Works respectfully and courteously with staff, residents, and the general public.




·    Office environment and field sites

·    Driving a vehicle to conduct work.



·    Hearing and speaking to exchange information and make presentations.

·    Seeing to read a variety of materials.

·    Dexterity of hands and fingers to operate a computer keyboard.

·    Walking during site visits.


Under the direction of the Executive Director, plan, organize, control and direct the activities of the Housing Operations Department; develop and administer the annual budget, and staffing plan, maintenance service…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 3, 2021
  • Education
    Master's Degree Required
  • Professional Level


$60.24 - 100.39 Hourly



Seattle Housing Authority is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package). In addition to health and insurance benefits, and coordinate with the federal Public Service Loan Forgiveness program.  The following is a brief summary of the SHA benefit programs: 


As a new hire your coverage begins on the first calendar day of the month if your hired date is on the first of that month. Otherwise your coverage begins on the first of the following month.


Employees may select from four medical plans – Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.

The monthly cost for each of the Plans are as follows:

Kaiser Permanente Standard Plan is $48.40 with or without children or $99.90 with spouse/domestic partner with or without children

Kaiser Permanente Deductible Plan is $25.00 with or without children or $56.92 with spouse/domestic partner with or without children

City of Seattle Preventive Plan is $48.12 with or without children or $98.50 with spouse/domestic partner with or without children

City of Seattle Traditional Plan is $0 with or without children or $32.34 with spouse/domestic partner with or without children


Employees may select from two dental plans - Delta Dental, an incentive plan or Dental Health Services, a managed care plan. Our dental plans include coverage for eligible dependents.   


SHA offers two vision plans through Vision Service Plan. The Basic plan is fully paid by SHA. The Vision Buy-Up plan is paid by the employee. The Buy-Up plan provides more frequent coverage of lenses, frames and contact lenses and includes coverage of progressive lenses. 

Long Term Disability Insurance

If you are disabled, the basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90 day waiting period. Employees may purchase long term disability coverage that provides up to 60% of gross monthly salary during disability. 

Long Term Care Insurance

Long term care benefits provide for services such as home care, assisted living and nursing home care. Varying levels of coverage and service options are available at low group rates through Unum.

Group Term Life (GTL) Insurance

You can select from one of two plans - Basic GTL which is one-and-a-half times your annual earnings or Limited Basic GTL of $50,000.00. SHA will contribute 40% of the cost for the GTL insurance. You have the option to purchase Supplemental GTL. 

If you have elected Basic Group Term Life you may purchase supplemental term life insurance for yourself, spouse/domestic partner, and dependent children. The maximum amount of life insurance available is four times your annual income for the employee, 50% of the amount of coverage you elect for the spouse, and $2,000, $5,000 or $10,000 for children.

Accidental death & dismemberment insurance

Seattle Housing Authority offers an employee-paid group AD&D insurance plan. An employee may cover his or herself, or a family member, for amounts from $25,000 to $500,000, in $25,000 increments. AD&D insurance pays a death benefit if the insured person dies due to an accident, or a percentage of the full insurance amount if the covered person loses a limb. 

Retirement plan

Public Employees' Retirement System (PERS) membership is defined by Washington State statues, and is mandatory if you are hired into an "eligible" position. However, if you are retired from or have been a member of the City of Seattle, Spokane or Tacoma Employee's Retirement System, your PERS enrollment must be verified and approved by the Washington State Department of Retirement System.  Click Retirement System for more details. 

Flexible spending account

Employees have the option of making pre-tax contributions to pay for IRS eligible expenses. There are two accounts: a Health Care Flexible Spending Account, and a Dependent Care Flexible Spending Account. Employees can sign up for one or both accounts.

Leave Benefits

Annual Leave

is provided for vacation and personal time off. First year employees earn up to 3.84 hours per bi-weekly pay period (100 hours annually), increasing incrementally due to service years, up to 7.69 per hours per pay period at 25 years of service (200 hours annually). Leave hours for part time staff are pro-rated. There is 240 hour annual carryover limit for annual leave.

Sick leave is provided for health care and related appointments. Employees earn 3.69 hours per pay period. Hours for part time staff are pro-rated. There is no maximum or carryover limit for sick leave.


Pay for Performance Program & Merit Awards

Regular Administrative non-represented staff are eligible for Merit Pay and Merit Leave awards based on their annual performance evaluation and on the agency's fiscal year performance from January through December of each year. An employee's merit awards are based on the employee's performance rating, the position of the employee's salary within the salary range, and the fiscal performance of the agency. For new and promoted employees, the merit awards will be pro-rated based on length of time in the current position during the calendar year.

Paid Holidays

Seattle Housing Authority has nine legal and personal holidays, as detailed below.

New Year's Day

Dr. Martin Luther King Jr. Day

Presidents Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

The day following Thanksgiving

Christmas Day

Personal holidays for regular employees, up to three personal holidays are granted each calendar year. They are available to be scheduled in advance by the employee with supervisor approval.

Unless specified otherwise in a collective bargaining agreement, regular employees hired between January 1 and May 31 are granted three personal holidays. If hired from June 1 until November 10, two personal holidays are granted. If hired beginning November 11 or later, no personal holidays are granted until January 1.

Additional Benefits

Public Service Loan Forgiveness

As an SHA employee, you may be eligible for federal Public Service Loan Forgiveness. This federal program was created to assist full-time public service professionals in reducing their federal student loan debt burden. To check your eligibility for PSLF, to read the requirements for enrollment in PSLF and to download the PSLF application, please visit the link above.

Employee Transportation Program

A discount commuter ORCA Passport is offered, for use on regular Metro, Community Transit, Pierce Transit, Kitsap Transit, Everett Transit, Sound Transit, Link Light Rail, and Sounder Commuter Train routes.  NEW: Seattle Center Monorail is now covered by ORCA!  ORCA Passport provides reduced or fully covered fares on most vanpool routes. An Emergency Ride Home Program, bike racks at various sites, and shower facilities at several offices are also provided, along with discount Zipcar membership (if accepted). Group discount parking is available for registered vanpools in certain areas. 


With supervisor approval, work hours may be scheduled around core hours of 8:00 am to 5:00 pm, or a compressed 4/10 workweek. This option is not available for every position.


With supervisor approval, employees can perform assigned duties from home at certain times. This option is not available for every position.

Employee Assistance Program

Confidential counseling, referral, and information services are available through Wellspring Family Services.

Washington Deferred Compensation Program

Tax deferred savings plans are available through the Washington State Department of Retirement Systems' Deferred Compensation Program. Click DCP for more details.

Home Street Bank – Inside Edge: Banking and home loan benefits


Seattle Housing Authority is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80…


190 Queen Anne Ave N, Seattle, WA 98109, USA

How to Apply

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