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Program Manager-IMPACT

Posted by
A Place Called Home
|
Los Angeles, CA

A Place Called Home


New
|
Published 15 days ago

$49,000 - $58,000

Job Title: Program Manager | IMPACT 

Department: Teen & Young Adult Services 

Reports to: Associate Director, Teen and Young Adult Service 

FLSA Status/Hours: Non-exempt

Hours: 40 hours per week, must be available to work Saturdays

Direct Reports: IMPACT Program Coordinator


A Place Called Home (APCH) is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live. 


Summary

Under the supervision of the Director of Teen and Young Adult Services, the IMPACT Program Manager serves as the visionary and expert implementer for Opportunity Youth/IMPACT programming. Opportunity youth represent our most vulnerable population, which includes systems-involved youth, youth who are neither enrolled in school nor participating in the labor market, and/or who are facing adversities or hardships that would make it difficult to successfully transition to adulthood. 


The IMPACT Program Manager is responsible for leading complex programs and partnerships. The ideal candidate is a dynamic and goal driven professional that understands the target population and has both the knowledge and experience with implementing best practices to support Opportunity Youth. The IMPACT Program Manager will interact with various community organizations, educational institutions, public agencies to improve the education and employment outcomes for young adults who are currently disconnected from educational institutions and/or the workforce. The Program Manager works collaboratively with the Program Coordinator to ensure IMPACT members have a Member Intervention Plan that addresses their individual needs to support their transition to adulthood and independence. The Program Manager is responsible for the oversight and implementation of program administration, member recruitment, member plan development and support and data gathering and tracking. The Program Manager provides guidance to IMPACT program staff to ensure the planning and execution of daily functions and logistics for successful program implementation, recruitment, engagement and retention, and member goal completion. The Program Manager provides guidance and works collaboratively with the Program Coordinator and other APCH collaborators, to develop a robust program calendar in alignment with the overall programmatic goals. The Program Manager will support monitoring member behavior to those that serve as barriers to goal completion, and also to prevent and/or de-escalate injurious and destructive behavior on campus. The Program Manager works collaboratively with Program Leadership, specifically the Director and Associate Director of Teen and Young Adult Services in vision setting, strategic planning and supporting the overall function and success of the program.  


Essential Duties and Responsibilities

Program Management

  • Overall responsibility for holding the vision of the program while ensuring program goals and objectives are being consistently met
  • Work closely with Program Leadership to set department goals and direction for program growth
  • Collaborates with the Counseling Department to create mental health programming and ensure youth have access to mental health support
  • Responsible for overseeing the implementation of the IMPACT Program, which includes recruitment, onboarding processes, partnerships, weekly programming, special opportunities, attendance, data tracking and case management documentation 
  • Develop, design and ensure execution of youth-centered approach, outcome driven curriculum for ongoing and new IMPACT programming in alignment with the agency and department goals
  • Responsible for developing and maintaining the Department Handbook, which includes program protocols and policies
  • Provide oversight and direction to program staff, independent contractors, and volunteers to ensure the successful delivery of programs and services 
  • Responsible for the supervision of IMPACT Program Staff, including conducting 1:1 meetings, completing staff evaluations, training staff on best practices and providing ongoing support
  • Work closely with Program Coordinator to establish Member Profiles for each member that includes an intake form, needs assessment, goal sheet, and Member Intervention Plan (MIP)
  • Works closely with Program Coordinator to ensure Member Intervention Plans (MIPs) are alignment with member goals to support goal completion and member retention
  • Responsible for, at minimum, monthly member file audits to ensure compliance with program policies, documentation protocols and onboarding procedures
  • Create and manage supervision duties and protocols for IMPACT program, including Saturday programming and events
  • Lead program evaluations, member surveys, and other data tracking efforts for the IMPACT program 
  • Responsible for staying informed of best practices and research as it relates to supporting opportunity youth, this includes attending workshops and conferences, participating in workshops with other practitioners, etc. 
  • Provide regular outcome and evaluation reports to the Program Director 


Partnership Development and Management


  • Develop partnerships and maintain collaborative working relationships with partner agencies, government partners, Youth Support Teams, Educational Institutions and philanthropic partners to increase resources and collaboration across systems and silos and to provide effective wraparound support
  • Work closely with the TYAS Director to identify potential partners  
  • Responsible for developing and maintaining relationships with partner organizations that can serve as recruitment sites and service referrals 
  • Responsible for setting and successful execution recruitment and retention strategy and goals
  • Responsible for vetting of program facilitators, independent contractors, speakers, and opportunities
  • Works alongside the Director of TYAS with the management of our onsite educational partner DaVinci RISE ensuring the effectiveness of the partnership and maximizing student participation in APCH programs and services that support high school completion and college and/or work readiness 
  • Collaborate with the onsite educational partners’ leadership team to support graduating students in developing post-graduation plans


Program Coordination 


  • Provide vision and guidance to the Program Coordinator in setting the calendar of events, program and class offerings, community building activities, field trips, and special opportunities for each semester
  • Responsible for oversight of program logistics coordination and execution, including space reservations, confirming independent contractors, lunch service, transportation requests (via apch or external transportation partner), facilities set-up, equipment needs, etc.
  • Responsible for daily troubleshooting and problem solving  
  • Responsible for leading recruitment efforts, with assistance from the Program Coordinator, which includes developing marketing materials, a recruitment plan that includes target goals and systems for tracking efforts and outcomes
  • Responsible for approving independent contractors, curricula, invoice requests, and reviewing monthly reports from instructors 
  • Communicate with members & members’ stakeholders (Probation officers, foster parent/guardian, instructors, etc) about upcoming events, forms that need to be submitted, transportation needs, etc. 
  • Assist contractors and staff in classroom management 
  • Provide instruction and serve as substitute instructor when needed

Member Care

  • Responsible for building rapport, inspiring and finding unique ways to offer hope for members
  • Support in monitoring designated program activity areas
  • Circulate throughout campus including instructional spaces and general areas to serve as a consistent and supportive presence to members throughout program hours
  • Provide mediation in conflict situations between members and staff (if necessary) to prevent behavioral crisis
  • Prevent and de-escalate harmful behavior in a behavior crisis situation to reduce members’ risk of injury and ensure safety of others, using Nonviolent Crisis Prevention and Intervention (CPI) strategies 
  • In most severe circumstances, where member behavior presents immediate safety concerns, provide physical restraint (learned via appropriate training) as means of removing member from the situation and de-escalation
  • Provide mediation in conflict situations between members and staff (if necessary) to prevent behavioral crisis
  • Ensure wraparound care for members by developing systems to connect members with appropriate APCH departments, staff and resources
  • Provide one-on-one support to members and direct each to appropriate resources and programs 
  • Responsible for ensuring completion of detailed reports in the case of an incident prior to the end of the program day 
  • Model communication and interaction that respect and include all individuals and their languages, abilities, religions, and cultures
  • Oversight of support staff and volunteers for special events and serve as primary chaperone as necessary
  • Provide supervision and support of members in IMPACT programming at off-campus events and field trips
  • Maintain confidentiality requirements at all times

Administrative 

  • Manage department budget, program expenses tracking, and submitting check requests for program supplies and independent contractors
  • Responsible for the financial oversight of department grants  
  • Support with gathering relevant data and information for monthly/quarterly reports, grant requests and general updates as requested
  • Create and submit paperwork and reports in a timely fashion
  • Communicate effectively, both orally and in writing 
  • Attend all required meetings (Staff, Supervisor, team, etc.)
  • Facilitate program specific team meetings 
  • Support other team members in carrying out center protocols, rules, and policies
  • Other administrative duties as assigned

Qualifications

The ideal candidate for the IMPACT Program Manager position will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Program Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Program Manager, the candidate will also be expected to excel in the five management competencies of: motivating others, communication, managing systems, leadership, work quality and innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.


Technical and Performance Skills

  • Excellent Oral and Written Communication Skills
  • Professionalism
  • Customer Service
  • Time Management
  • Ability to Multitask
  • Flexible
  • Mission-Driven
  • Dedicated to excellence
  • Detail-Oriented
  • Strong Organizational Skills
  • Microsoft Office Skills
  • Bilingual (Spanish/English) Preferred


Education/Training/Experience

  • Minimum 3 years experience in providing behavioral intervention or behavior management services to moderate to severe emotionally-disturbed individuals
  • Bachelor's degree in psychology, mental health, behavior management, human services, or a field closely related to the knowledge and abilities of this classification; MSW Preferred 
  • Certification in Crisis Prevention and Intervention (CPI) 
  • Knowledge of Applied Behavior Analysis (ABA) preferred
  • Knowledge of Young adult basic theories and concepts of behavioral/emotional disorders
  • Knowledge and experience with Behavior modification techniques and strategies.


Physical and Mental Demands

  • Able to work in a dynamic and high noise level environment typical of a youth center
  • Walking, standing required on daily basis
  • Sitting and use of hands/vision for computer work for extended periods of time
  • Lift up to 25 pounds occasionally
  • May require the ability to lift, move, or restrain members either with assistance and/or skilled techniques
  • May require a valid California driver's license and the availability of private transportation or the ability to obtain transportation.


Additional Information

  • Ability to learn and apply most current information, theories, techniques, and practices of the field; 
  • Maintain focus and emotional control in stressful interpersonal situations; 
  • Implement behavior interventions and supports in a way that aligns to Trauma-Informed Care and Restorative Practices
  • Recognize potential hazards in the workplace and ensure that they are addressed;
  • Intervene in conflicts to facilitate communication and resolve problems; 
  • Maintain an approachable manner and build rapport with others; 
  • Monitor and manage physical, verbal, and emotional member interactions
  • Persuade others to consider and adopt different point of view in a behavior crisis situation; 
  • Respond quickly to changes in the environment; 
  • Evaluate situations and context and exercises discretion and judgment to choosing courses of action;
  • Perform physical activities that may involve strength, flexibility and balance;
  • Communicate effectively, both orally and in writing; 
  • Model communication and interaction that respect and include all individuals and their languages, abilities, religions, and cultures
  • Identify when members need more clinical support and refer to APCH Mental Health Team 
  • Able to work Tuesday-Saturday schedule (when applicable) 

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please let us know if you are an APCH Alumnus

Background screening required

Job Title: Program Manager | IMPACT 

Department: Teen & Young Adult Services 

Reports to: Associate Director, Teen and Young Adult Service 

FLSA Status/Hours: Non-exempt

Hours: 40 hours per week, must be available to work Saturdays

Direct…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Generous package that includes Medical, Dental, Vision, Life, FSA, 401k, paid time off, plus more! APCH has a collaborative culture that empowers staff to continue learning and developing themselves.

Generous package that includes Medical, Dental, Vision, Life, FSA, 401k, paid time off, plus more! APCH has a collaborative culture that empowers staff to continue learning and…

Location

2830 S. Central Ave., Los Angeles, CA 90011

How to Apply

We’re thrilled to know you’d like to join us here at A Place Called Home. Please submit your application along with your resume and cover letter via the link provided. Thank You!

We’re thrilled to know you’d like to join us here at A Place Called Home. Please submit your application along with your resume and cover letter via the link provided. Thank You!

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