Job Type

Full Time


Details: Salary: $38,000 per year




1711 South Broad Street
United States




JOB TITLE:                       Lead Truancy Case Manager

DEPARTMENT:                 Education Department - Truancy Case Management Program

REPORTS TO:                  Truancy Case Management Program Supervisor

JOB CATEGORY:      Full-Time Non-Exempt

SALARY:                           $38,000

QUALIFICATIONS:       Bachelor’s degree required from an accredited college/university. Minimum two years’ experience in social work or related field that includes case management and child welfare experience working with children and youth, juvenile delinquency, and/or families.  

Applicants should submit a detailed cover letter and resume.

Applications without these materials will not be considered.

Absolutely No Telephone Inquires, please.

ORGANIZATIONAL CONTEXT: SEAMAAC welcomes applications for the position of Lead Truancy Case Manager. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.


POSITION SUMMARY: SEAMAAC’s Truancy Case Management (TCM) program works in partnership with Philadelphia’s Department of Human Services (DHS) and School District of Philadelphia to improve school attendance and academic achievement through case management with at-risk children, youth and their families. Although our TCM Program serves communities of all races and ethnicities, the majority of referrals we receive from SDP and DHS are for children and families from the African American community. The Lead Truancy Case Manager (LCM) will serve as a liaison between the TCM admin team and new hires. The LCM will train new hires for the first three (3) months after start dates of employment. Training packets for new hires must be provided, thoroughly reviewed, all tasks completed, and submitted to direct Supervisor of new hire. The LCM will demonstrate a mastery proficiency in TCM program standards and responsibilities. The LCM will perform all tiers of services including case management and supporting the transition of cases to Family Court. The LCM will carry a maximum caseload of 20 families at any time and up to 35 families during periods of high program referral rates. LCMs work in a fast-pace and high-pressure environment, handling multiple and simultaneous priorities, balancing the needs of families, requirements from funders and adherence to tight schedules and strict deadlines. The program’s goal is to increase opportunities for children and youth to build positive relationships in their family, school and communities, and to help them achieve their full academic potential.  

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·        Bachelor’s degree required from an accredited college/university.

·        Minimum two years’ experience in social work or related field that includes case management and child welfare experience working with children and youth, juvenile delinquency, and/or families.  

·        Excellent oral and written communication skills as well as advanced computer skills.

·        Effectively work and communicate with diverse staff in a team environment.


·        Ensure service delivery is performed according to SEAMAAC’s mission and TCM program policies and procedures.

·        Lead training for TCM new hires. Complete and submit training packets. Ensure all reports, documentation, and tasks are completed to meet program standards.

·        Carry a maximum caseload of 20 families and up to 35 families during periods of high program referral rates. Perform all tiers of services with accuracy and timeliness.

·        Support the children and families in a manner that fosters independence, growth and development and will facilitate the child and families achieving their stated goals.

·        Travel around local Philadelphia neighborhoods extensively.

·        Maintain consistent communication with of Supervisors new hire.

·        Exercise discretion and maintain staff and client confidentiality.

·        Attend regular supervision, department meetings, and trainings. 


·        Actively participate in organizational-wide and community work efforts and a minimum of 5 events per calendar year.

·        Cross training in all tiers.

·        Other assignments, including translation/interpretation, as required.



·        Understanding of, and commitment to, SEAMAAC’s principles, concerns, and considerations in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities.

·        Proficiency in quality assurance efforts.

·        High ethical standards, integrity, and adherence to confidentiality.

·        Ability to handle a heavy workload, exercise discretion, and handle multiple priorities.

·        Organizational and leadership skills.

·        A passion and desire to serve the community.

·        Knowledgeable about issues facing public education and low-income children and youth of color.

·        Knowledgeable about issues facing immigrant/refugee communities in particular and other economically, politically and socially marginalized communities in general.

·        Bilingual candidate is preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

NECESSARY SPECIAL REQUIREMENTS: Applicants must undergo criminal, child abuse and health background checks, as required by the program funder.

COMMENTS: This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.

HOURS, Salary and Benefits:

Hours: Primarily normal business hours, with some evening or weekend assignments.

Salary: $38,000.

Benefits: Health insurance and paid vacation, holiday, sick and personal leave.

SEAMAAC is an Equal Opportunity Employer.


Health insurance and paid vacation, holiday, sick and personal leave.

Level of Language Proficiency

English - written and spoken fluently.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Detailed cover letter with resume. No telephone inquiries, please.