Support Line Operator

Job Type

Full Time


Details: This is a full-time position paying $18.27/hr, plus excellent benefits




315 2nd Avenue
New York
New York
United States


Community Access, Inc. (CA), founded in 1974, is a progressive not-for-profit organization that expands opportunities for people living with mental health concerns to recover from trauma and discrimination through affordable housing, training, advocacy and healing-focused services. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 20 locations and include over 1000 units of supportive housing in three boroughs, the Howie The Harp Advocacy Center, ThriveAtWork, Blueprint Supported Education, East Village Access—a PROS program, and a peer-driven Crisis Respite Center.



We are currently seeking qualified candidates for the position of


to work in our Crisis Respite Center, located at 315 2nd Avenue, New York, NY.

This is a full-time position paying $18.27/hr, plus excellent benefits


Program Description

As a partner in NYC Support, a new initiative to connect individuals to mental health services when, where and in the manner that best meets each caller’s needs, Peer Support Line Operators provide peer support to individuals who contact the NYC Support program and would like to speak with a peer. The program reduces stress and anxiety through peer support when a caller’s traditional services are not otherwise available, thus preventing escalation to higher levels of emergency care.


The Peer Support Line Operator is responsible for the delivery of support line services and, to limited extent, referrals to callers. Support Line Operators are central in supporting people during personal crisis, helping individuals learn how to view crises differently, and how to use wellness tools to help decrease the intensity of or prevent future crises. The Support Line Operators will work with the Program Director and supervisory staff to ensure the program is providing callers with appropriate support during extreme emotional distress through the promotion of non-judgmental, supportive, and friendly engagement. Designed to promote self-determination and hope, peer delivered services and supports include peer support, wellness education and skill building, as well as identification, referral, and engagement with community based resources.


Qualified candidates must have a minimum of a high school diploma or equivalent (GED); ability to interact with people in a professional and courteous manner; have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully; respect for and a high level of comfort communicating with individuals in crisis; Graduate of core peer specialist training program preferred, and certified, provisionally certified or demonstrated progress toward Peer Specialist Certification is required; Exceptional oral communication skills including empathetic listening and responding, and ability to convey information clearly, accurately, and completely; ability to utilize critical thinking, problem solving, and de-escalation skills to assist with creating and maintaining a conversation/interaction that promotes recovery; resourceful and knowledgeable of community resources and services; ability to utilize various computer programs, specifically Microsoft Word and Excel; must be fingerprinted and cleared by the New York State Justice Center; Bilingual skill preferred (Spanish/English or Cantonese/Mandarin/English); Excellent interpersonal skills; Creativity and flexibility; Show initiative and be responsible for follow through; Ability to work independently and as part of a team; Ability to maintain confidential information, as related to position



Bilingual candidates are encouraged to apply.


Interested candidates should apply on


Community Access is an Equal Opportunity Employer. M/F/D/V.


Women, People of Color and Members of the LGBT community are strongly encouraged to apply.


CA is committed to the hiring of at least 51% consumer staff, in all of its departments and programs, and at all levels of management.


Level of Language Proficiency

 Bilingual skill preferred (Spanish/English or Cantonese/Mandarin/English)

Professional Level

None specified

Minimum Education Required

High School

How To Apply