Case Manager

Job Type

Full Time


Minimum: $40,000
Maximum: $43,000



Start Date


Application Deadline



10640 Page Avenue
Suite 300
United States


Single Adult Case Manager/Medical Outreach Worker

FACETS opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency shelter, food, and medical needs, help them gain safe sustainable and permanent housing and work with them to end the cycle of homelessness and poverty through educational, life skills and career counseling programs. 

FACETS is hiring a dynamic individual to serve as the primary case worker and service coordinator to unsheltered or chronically homeless persons who access hypothermia/overflow sites, drop-in services, who congregate at street sites, and who otherwise may need engagement to access services. This FT position serves as the Medical Outreach Worker (MOW) for the Homeless Healthcare Program (HHP) 20 hours a week and serves as a Single Adult Case Manager, providing homeless outreach and rapid rehousing services, 20 hours a week to individuals experiencing homelessness in the Central part of Fairfax County. This position is part of a multi-disciplinary team comprised of Fairfax County deployed staff from the Community Services Board and the Health Department. Significant independence of judgment and exceptional interpersonal skills are required in this position. This position serves as a Single Adult Case Manager for FACETS’ Hypothermia Prevention Program and requires an individual who can work in an extremely fast paced environment during the months of November-March. The successful candidate will have excellent data entry and organizational skills.  A candidate that is bilingual in English/Spanish is a plus.


  • Serves as the Medial Outreach Worker (MOW) for the Homeless Healthcare Program.
  • Coordinates year-around outreach for the Homeless Healthcare Program in the Central part of Fairfax County.
  • Provides outreach services to unsheltered homeless individuals accessing the hypothermia program, nearby drop-in centers, existing shelters, and through street outreach for those individuals who wouldn’t otherwise access any shelter or drop-in services to offer medical services or referrals to address health-related and other basic needs.
  • Works in conjunction with a Fairfax County Health Department nurse assigned to HHP to determine health needs of clients and coordinate access to such services.
  • Provides transportation to medical services sites and dental services as well as information on other resources the individual may access to improve their health and/or level of self-sufficiency.
  • Documents all services identified and provided, referrals made, and transportation provided. Enters all outreach data into the Homeless Management Information System (HMIS) and timeframe for entry.
  • Attends quarterly meetings with the Health Department and other members of HHP to discuss programmatic issues and progress of the program, utilizing the quarterly report as a benchmark.


  • Establish contact and build rapport with individuals experiencing homelessness in the surrounding area by meeting individuals in their home territory, including campsites in the woods and other places not meant for human habitation, at The Lamb Center, and the Hypothermia Prevention Program venues.
  • Informally engages clients through the provision of emergency supports such as food, clothing, hygiene supplies, and similar supports.
  • Manages and coordinates weekly drop-in services including access to laundry, showers, hot meals, clothing, hygiene supplies and counseling.
  • As participants are engaged, provide case management, information, and referral to supportive services.
  • Advocate for and actively assists participants in obtaining services (e.g. benefits, medical, dental, mental health, substance abuse, housing referrals, financial assistance, employment, training, mentoring and socialization).
  • Assess housing barriers of individuals who are experiencing homelessness to determine housing and service needs.
  • Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include intake interview to determine household needs, goals, and eligibility.
  • Provide mediation and advocacy with landlords on the household’s behalf to develop a workable plan to obtain and/or maintain housing.
  • Determine appropriateness of household for receipt of rapid re-housing funds and recommend amount. Allocates and tracks use of rapid-rehousing funds.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors, and creditors)
  • Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.
  • Credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
  • Connects participants to services designed to increase their skills and income so that they can maintain stable housing.
  • Provide an outreach response to calls from members of the community including religious institutions, citizens and businesses regarding sightings of homeless individuals in the community.
  • Documents all services identified and provided, referrals made, and transportation provided.
  • Travels and makes home visits as well as works an adjusted work schedule including evenings and weekends as necessary.
  • Uses automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner.
  • Attends various regional meetings, including HOST (Housing Opportunities Support Team) and Housing Opportunities Collaborative Meetings, throughout Fairfax County and generates and distributes housing resources to FACETS staff.
  • Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
  • Participates in and conducts in-service training for staff development. Actively supports FACETS’ mission oriented outcome evaluation and outcome management.
  • Prepares proposals, reports, and statistics for submission to funding sources with the Deputy Executive Director’s supervision.
  • Assists in managing the FACETS budget for program expenditures.
  • Represents FACETS in the community, in accord with Agency Mission, Vision, Values, and Code of Ethics.
  • Performs other duties as assigned.


  • Bachelor’s degree in an applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations. Master’s Degree preferred.
  • Bilingual (English/Spanish) a plus.
  • Must be comfortable going into campsites in the woods and other places not meant for human habitation to engage individuals experiencing homelessness. 
  • Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
  • Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
  • Requires strong familiarity with the Vulnerability Index and Service Priority Decision Assistance Tool (VI-SPDAT) and the medically vulnerable homeless population.
  • Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
  • Ability to work in a fast paced environment and manage an intensive caseload with minimal supervision.
  • Ability to use HMIS to establish and maintain case records and to facilitate data collection.
  • Excellent data entry and data quality skills.
  • Ability to work a flexible schedule including nights and weekends.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to lift items weighing 10-20 pounds.
  • Must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance.
  • Must be able to drive 15 passenger van. 
  • Must pass criminal background and Child Protective Services background checks.

Equal Employment Opportunity M/F/D/V.

Salary: 40-43K

How to apply: Please e-mail resume and cover letter to



Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

How to apply: Please e-mail resume and cover letter to