3300 Gaither Road
The Program Director provides leadership that embodies BCC core values and to establish standards for professional excellence which support the fidelity of BCC Theory of Change in the residential program. This person ensures congruence with BCC’s purpose, while supporting licensing standards and the Code of Ethics related to national standards adopted by CARF and EAGLE accrediting bodies and other relevant governing bodies. The Program Director will provide supports and oversight to the leadership team of the program, while promoting and participating in continuous quality improvement efforts. The Program Director will utilize adaptive leadership to drive BCC transformational efforts throughout residential services by building and maintaining high performing teams that work collaboratively to meet program goals. The Program Director will demonstrate fundamental respect for the dignity of others through employing a trauma informed lens to supervise, coach, and mentor staff, while ensuring accountability for results. The Program Director maintains a positive team spirit to foster engagement of talent.
• Role-model for youth, talent, stakeholder, and families the essence of Trauma Informed Practices.
• Identify and monitor key performance indicators for departmental process improvement and accountability.
• Coordinate the care team in the provision of services and programs for clients and families through the therapeutic team approach.
• Demonstrates adaptive leadership through supportive coaching and mentoring to care team through regular administrative supervision and training opportunities. Integral person responsible for the professional development of the department, recognizing the importance of addressing vicarious trauma for staff.
• Monitor fiscal resources for the programs. Ensure that the CTC’s are following agency policy related to fiscal monitoring.
• Assist with program development, responding to grant funding and/or RFP’s.
• Provide effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
• Embrace the concept of a family driven and youth guided care setting, ensuring that youth and families are integral partners in the treatment of the residents.
· Create an environment that invites families to engage in and enhance the services provided to youth and advancing a philosophy that supports an ongoing commitment to the youth and family, promoting individualized and culturally competent services, eliminating blame and supporting the strength of every family member.
· Work in and with the local communities, fostering collaboration and partnerships with community resources and support networks in the effort to connect youth and families to the natural supports that are available to them.
· Provides support to the care team related to the coordination and implementation of the activity schedule and programming for the living unit, that supports the treatment modality, while ensuring a diverse offering of opportunities for youth exposure and participation, as well as clear expectations to staff about their role to facilitate.
· Oversees the implementation of the guidance plans, evidence based practice models and any other specialized interventions in a manner that is individualized and can grow and change based on the needs of the youth and families.
· Ensures that treatment services are provided to all youth and families 24/7 in keeping with COMAR, CARF and agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
· Develop systems of accountability and ensures that the policies and procedures of the agency are alive and delivered consistently throughout the program. When necessary will identify the need for corrective action. Assists with internal quality improvement investigations, as needed.
· Maintain a presence in the units to provide support and coaching for staff, as well as provide opportunities to witness, demonstrate, and role model Trauma Informed Practices and Integrated Treatment.
· Fulfill the responsibly of Administrator On-Call on a rotating basis.
· Develop and maintain emotional intelligence to promote effective self-care.
Non- Essential Functions: N/A
· Accountability for Others
· Accurate Listening
· Attention to Detail
· Attitude toward Honesty
· Consistency and Reliability
· Developing Others
· Emotional Control
· Handling Stress
· Human Awareness
· Leading Others
· Monitoring Others
· Practical Thinking
· Relating to Others
· Role Awareness
· Frequent Interaction with Others
· Professional Communication
Responsible for the direct oversight of the residential care team coordinators at the Baltimore Campus.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Being at a residential and school living environment there may be times you experience conditions in which challenging behavior can be exhibited from our youth to include but not limited to, physical agitation, physical violence and/or emotion outburst.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5 p.m. A minimum of one late night, 12p-8p or 1p-9p, is required each week. This position regularly requires long hours and weekend work. Eligible for flex schedule.
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Required Education and Experience
Master’s Degree in Social Work or related field from an accredited college or university, 3 years program management experience in the Human Service Field.
Preferred Education and Experience
Master’s Degree in Social Work or related field from an accredited college or university, 3-year program management experience in the Human Service Field.
Additional Eligibility Qualifications
· Proficient in computer knowledge
· CPR/First Aid
· Valid Driver’s License
· Federal and State Fingerprinting Background Checks
· Drug screening (Pre-Employment and Random)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Medical, Dental, Vision, Life Insurance, 403B (company contributes), tuition reimbursement, PTO (sick, vacation, holidays, and Personal Days). Discounts on Cellular Plan and several other employee discounts
Minimum Education Required