NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.
The Program of Survivors of Torture (PSOT) is clinic within Bellevue's Psychiatry Department. It was established in 1995 to address the complex needs of torture survivors in the New York City area. PSOT provides comprehensive medical, mental health, social and legal services to help rebuild the lives of men, women, and children from more than 100 countries who were tortured, persecuted, or displaced by war.
The Community Liaison Worker Level II coordinates team-based care specifically to patients during the intake process, and provide health service to individuals, through effective partnerships with patients, their caregivers/families, partner organizations, and their clinical care team. This is a full time position (Monday through Friday 10:00am-6:00pm).
Examples of Typical Tasks:
- Serves as primary contact for all prospective clients and clients on PSOT's waitlist
- Oversees entire intake process which includes the following steps: waitlist, prescreen, intake interview, intake conference, treatment plan implementation, and data input
- Conducts outreach to patients on PSOT's waitlist for interventions based on care plans, including: assisting survivors in making and attending medical, mental health, social and legal appointments
- Conducts Prescreen interviews for all prospective clients and schedules intake appointments for those deemed eligible / or place on waitlist
- Provide case management to clients on waitlist including: assistance with hospital navigation and making referrals to external programs
- Attend all intake conferences
- Serves as point of contact, advocate and informational resource for patient, family, care team, payers, and community resources as needed
- Cultivates and support clinical care team with timely communication, inquiry, follow-up and integration of information into the care plan regarding transition-in-care and referrals
- Participates in team meetings
- Collects data, maintain data management tools (such as registries)
- Documents all interventions and follow-up plans in EMR and Database
- Tracks process evaluation measures such as clients enrolled, services provided, and outcome indicators
- Provides administrative back up to department staffing, as needed
- Other projects, deemed necessary for maintaining organizational functions, and assigned by management
- Perform other duties as assigned
- Adheres to the EPIC Cannon of Ethical Principles, DOHMH, and T JC regulations
- Complies fully with infection Control, Emergency preparedness plans, fire/disaster plans, and hazardous materials plans/SOS information sheets, and environmental care plans.
For Appointment to Level I
- One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
- Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.
For Appointment to Level II
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
- Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
- Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.
How To Apply
Please visit carrers.nychhc.org and search for listing 57348.