Community Manager

Job Type

Full Time

Published

10/17/2018

Address

Nairobi
Nairobi County
Kenya

Description

Background

Medic Mobile is a 501(c)(3) public charity that was founded in 2010 to improve health in communities that are hardest to reach. We serve this mission by building, delivering, and supporting software that helps community health workers, managers, and clinical teams work together to provide equitable care. Our offices in Nairobi, Kathmandu, and San Francisco and over 90 staff support a network of partners and more than 24,000 health workers across health systems delivering care for millions of families. Advancing the core objective of universal health coverage and securing health as a human right, Medic Mobile strives to improve health for people who are poorest and most marginalized.


Medic Mobile invests our time and talent in open-source and open-access public goods, helping build software tools, documentation, workflow designs, and other resources for community health systems. In the next phase of our work, we will serve as core contributors to a shared toolkit and stewards of this open-source project. As we open up new resources, we will begin onboarding developers, designers, and implementers across partner organizations and governments. Our goal is for this community of contributors and experts to be able to deploy, extend, and improve upon the software toolkit.


We’re taking this approach because we believe health is a human right, and we want the best ideas and tools for community health to be free and open to those who want to use, integrate, and build upon them. We are searching for a Community Manager to help launch this initiative and support the community!


Role Description

Medic Mobile is growing. This is a unique opportunity to help design, launch, and provide exceptional support to a growing community of practice! We are looking for an enthusiastic community leader with strong technical project management skills, to help us and our community members deliver on ambitious goals. The Community Manager will report to Medic Mobile’s Chief Operating Officer.


Position Information

  • Employment Status: Full-time
  • Location: Ideal locations include Nairobi, East Coast of the US, and West Coast of the US (San Francisco)
  • Position Title: Community Manager
  • Report to: Chief Operating Officer


Position Details and Responsibilities

  • Build a welcoming, active, and growing community of developers, designers, and implementers
  • Select, implement, and manage community platforms and forums
  • Act as moderator for the online community, welcoming new contributors and fostering constructive collaborations
  • Lead the launch of a new documentation site that will help community members configure, deploy, and maintain the software
  • Develop, maintain, and deliver training modules and resources for different audiences and external implementers of the software
  • Host online and in-person community meetings, workshops, and trainings
  • Support the evolution of the governance structure for the open-source project
  • Support the process for external code contributions
  • Maintain community communications principles and provide regular updates to community members
  • Onboard and support new community members
  • Create and implement an engagement plan for existing partners and users of the software
  • Determine interest in and organize country or health system working groups
  • Proactively engage community members, seeking feedback on community experience and providing encouragement and support for contributors
  • Organize feedback from the community, gather stories, and celebrate community contributions
  • Introduce recognition program to acknowledge productive collaboration
  • Set goals and test engagement techniques to drive more participation
  • Collaboratively design and implement a roadmap for the community
  • Identify, monitor, and help resolve community issues


Qualifications

Ideal applicants will have:

  • 2+ years of community management experience (preferably working with developer and implementer audiences who are leveraging open source software)
  • Bachelor’s degree required
  • Exceptional communication skills, able to distill technical and complex ideas into simple, easy to understand resources
  • Experience building an online community of practice
  • Familiarity with GitHub and Discourse
  • Demonstrated ability to create and maintain documentation site
  • Strong technical background and familiarity with the community technologies that drive online communities
  • Experience as a program or project manager in health information technology
  • An interest in serving marginalized communities, and a commitment to delivering health care to those that are hardest to reach
  • Experience driving user engagement in an ICT4D setting
  • A knowledge of, and respect for, the discipline of human-centered design
  • A belief that design can be a radical act, and that awesome design can change lives
  • Humility, tenacity, inclusivity, and team spirit
  • An ability to pivot gracefully to respond to the needs of our contributors, users, and landscape
  • An adaptive and empathetic communication style
  • A passion for organizing and coordinating people, process, and ideas
  • An ability to describe technical details to both engineering and non-engineering audiences
  • The ability and openness to travel up to 30% time, with simple accommodations, to Medic Mobile’s regional offices in Nairobi, Dakar, Kampala, and Kathmandu (and in some cases, to partner sites across Africa and Asia)
  • A flexible working schedule to enable coordination among remote contributors, teammates, and offices, which might include early morning or late evening hours


Other Details

  • Familiar with eLearning platforms
  • Ability to understand JavaScript a bonus
  • Additional locations will be considered, provided the timezone presents a reasonable overlap with teammates in those locations. Medic Mobile will not cover the costs of relocation.

Benefits

Medic Mobile offers a competitive non-profit compensation package


Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

If this role inspires and intrigues you, please submit a cover letter, CV, and link or PDF describing an online community that you’ve worked with to jobs@medicmobile.org. Applications without all three will not be considered. We hope to fill this position quickly and applications will be reviewed on a rolling basis.



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