Family Support Specialist

Job Type

Full Time


Minimum: $25,900.00
Maximum: $28,900.00




4800 Broadway Ave.
United States


Position:         Family Support Specialist                     

Salary:            $25,900 - $28,900 per year 

Hours:             Full-time (40 Hours)/ Non-Exempt

General Responsibilities:

The Family Support Specialist will provide case management to families who have exited shelters and are enrolled in the Rapid Re-Housing Program. This is a field-based position responsible for providing client-based services to address barriers to housing and economic stability by partnering with various client stakeholders, collaboration with other community service providers, and linking families to community-based resources.

Essential Functions:

  1. Completes intakes and assessments with families referred to the Housing program.
  2. Meets weekly and as needed with families to develop service plans, review progress, address barriers to progress, and make referrals to facilitate housing stabilization.
  3. Assists clients in securing appropriate services and coordinates the delivery of all services
  4. Creates and maintains positive relationships with landlord to address housing related concerns.
  5. Maintains individual client files; completes documentation of all client-related interactions on a timely basis
  6. Provides assistance for households to increase income, access childcare/education, connect to mainstream benefits, and establish/expand family and community-based supports.
  7. Prepares for and attends trainings and supervision sessions as scheduled.
  8. Other duties as assigned by supervisor.

Other Functions: Attends departmental/agency meetings; contributes to departmental and organizational decision-making through active participation in the process. Works effectively and positively with all co-workers, volunteers, and clients; participates in professional or community networks as appropriate. Must be able to work a flexible schedule including occasional evenings and weekends. Other duties as assigned by supervisor.

Qualifications or Skills Required:

Required Qualifications: BA or BS degree in social work or relevant field; one or more years working with at-risk families. Strong organizational, oral, written and interpersonal communication skills. Ability to work independently and share responsibility; ability to work effectively with a wide range of constituencies in a diverse community; ability to identify key issues in problem-solving and implement effective and creative solutions. Ability to work well in a fast-paced office environment and be flexible; skilled in organizing resources and establishing priorities; skill in the use of computers, preferably in a PC, Windows-based operating environment. Must have and maintain valid Driver’s License. Must be able to pass a BCI/FBI background check and drug screening (pre-employment and random).

Preferred Qualifications: MS in social work with LSW and three years’ experience providing family services; Well-organized; self-directed; experiences in Direct Housing issues would be ideal; awareness and familiarity of specific barriers faced by homeless population a plus.


Application Deadline: Open until filled.

Interested applicants should forward resume with three references to:

Human Resources | University Settlement, Inc.

4800 Broadway Ave. Cleveland, OH 44127

Fax: 216-641-7971 | E-mail:


Internal applicants must be in their current position for at least six months to apply.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply