Office Manager

Posted by
NTL Institute
Baltimore, MD
Published 5 days ago

About the job

NTL Office Manager – Contract Position 

Hourly Rate: $20 - $30 (based on experience) 

25-30 hours/week 

NTL Office is based in Baltimore, Maryland

NTL Institute, established in 1947, is a small member-based non-profit. Our organization is active globally in the field of training, teaching, consulting, and organization development. Central to NTL's philosophy is that of high-quality experiential programming, teamwork, and collaboration along with core values of equity, diversity, and inclusion, from an individual and cultural perspective.

We are seeking a levelheaded Office Manager with vision and expertise to support and streamline new developments within our organization.  The ideal candidate is energetic, professional, wears multiple hats, technologically savvy, flexible and enjoys the administrative challenges of supporting a busy (virtual) office. Intercultural sensitivity imperative as we have members all over the world. 

Hybrid Position:  The Office Manager is expected to be in our Spark Baltimore Office in Baltimore, Maryland at least twice per week and may work from home the remainder of the hours.  

As our Office Manager, your focus will include the following areas.  

General Office Management 

Maintain office services by organizing office operations and procedures. This includes tasks such as: 

  • Organize manage weekly staff meetings.  
  • Mail handling including packing and shipping packages. 
  • Answer general phone and email inquiries. 
  • Track and purchase supplies for the office, and for courses and facilitators. 
  • Be the contact and coordinator for NeonCRM (Customer Relationship Management software) implementation process. 
  • File renewal paperwork for insurances and government services, etc.  
  • Develop new processes and procedures to improve our operations. 

Finances/Budget Development 

  • Support preparation of annual budgets for the organization and handle budgets for separate courses in cooperation with our Bookkeeper, Accountant and President. 
  • Maintain files of all invoices and receipts. 
  • Cooperate with our President and Bookkeeper about accounts receivables to guarantee invoices are sent, tracked, and collected. 
  • Work alongside the Bookkeeper to draft financial reports to guarantee that others in the organization may do their job (i.e., overviews of payments of registrants and training staff). 
  • Work with the Membership Committee to manage the annual membership dues invoicing process and the termination of Non-Active Members. 

Sales and Marketing Related Activities 

  • Communicate with all registrants applying to NTL’s programs to ensure registrations forms are complete, applicants understand our training pedagogy, and ensure all training logistics to the registrants are met.
  • Work with other office staff in the preparation of promotional materials, outreach to specific groups and building and sustaining the NTL Brand.
  • Keep track of social media and cooperate with our Social Media Member Group to guarantee activities are moved forward and re-looked at on a regular basis. 
  • Cooperate with our website developer to guarantee website issues are quickly addressed and the website is updated regularly. 

Membership Activities 

  • Work with the President and Membership Committee on member entry, exit and emeritus processes.
  • Ensure the Member Database is updated and relevant with Emeritus, Senior and Active Members
  • Respond to member requests, answer questions, etc. 
  • Be the administrator and advocate of our Slack platform, support members with questions. 

Required Experience/Education 

  • B.A. or B.S. preferred. 
  • Proven office management experience. 
  • Knowledge of and hands on experience with a variety of office software such as Microsoft Office Suite, Box, Active Campaign, QuickBooks, CRM software, and Slack and the ability to quickly learn other programs. 

Required Skills  

  • You can work independently with little or no supervision; you are a self-starter, who is curious and solution oriented. 
  • You can handle multiple priorities with demanding timeframes.  
  • You have excellent written and verbal communication skills and a strong emotional intelligence to know how to best interact and communicate with diverse audiences. 
  • You have a high technology quotient; you embrace technology and have an always on technical curiosity; you understand that any organization must be digital sustainable to be able to be successful in today’s world. 

Supervisory Responsibility 

The President will provide supervision to the Office Manager. The Office Manager will provide supervision to up to 2 staff.  

Work Environment 

This job operates in a professional office environment and may be done from home if you have a home office environment available. As stated, the office manager is expected to be in our Spark Baltimore Office in Baltimore, Maryland at least twice per week. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 


NTL Institute’s business hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. ET. Our standard work hours may vary based upon requirements for meetings to take place on weekends and at globally desired time frames. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, being a small office, everyone may be required to take on activities outside his/her main area of expertise. 

Interested? Send email your resume and cover

letter by June 15th, 2021 to Nikitia Maul (  

About the job

NTL Office Manager – Contract Position 

Hourly Rate: $20 - $30 (based on experience) 

25-30 hours/week 

NTL Office is based in Baltimore, Maryland

NTL Institute, established in 1947, is a small member-based non-profit. Our organization is…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Job Type
  • Application Deadline
    June 19, 2021


Hourly Rate: $20 - $30 (based on experience) 25-30 hours/week


8 Market Pl, Baltimore, MD 21202, USA
Suite 300

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