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Lead Case Manager

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.


OVERVIEW


The Lead Case Manager is responsible for coordinating case management services through the training and supervising of Case Managers. The Lead Case manager will engage with other agencies such as legal immigration representation and Clinicians to develop Individual Service Plans (ISP). This position reports to the Assistant Director of Case Management. 


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Provide oversight of each youth’s assessment, individual service plan, family reunification and discharge; 
  • Supervise case management staff providing services to youth and provide ongoing leadership, direction, development, coaching, counseling, oversight and support to staff to ensure child welfare principles and social work best practices are central to services; 
  • Analyze and approve documentation and ensure compliance with agency and ORR requirements; 
  • Maintain on-going communication with facility staff and other team members of USCRI to keep all informed of important events affecting youths’ individual service plans;
  • Promote continuous quality improvement process by identifying quality indicators to measure the outcome of departmental projects/functions as well as identifying opportunities for process improvement; 
  • Conduct initial intake interviews of youth to include gathering familial and possible sponsorship information and 
  • to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter;
  • Provide family counseling related to reunification in keeping with the case assessment; 
  • Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable;
  • Identify alternative community resources when family reunification is not available or appropriate; 
  • Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with State, and Federal requirements;
  • Ensure the timely submission of the initial Individual Service Plan in accordance with State and Federal requirements;
  • Work with FFS, GDIT and ORR/DUCO staff to ensure that youth are in the appropriate level of care; 
  • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.;
  • Maintain direct contact with each youth in care, having at least once scheduled contact per week to discuss reunification and facilitate incoming calls to minors with the appropriate family members and other approved caregivers; 
  • Maintain youths’ contact with legal service providers to ensure safe and expedited release of each minor; 
  • Maintain on-going dialogue with staff from various departments at the facility to coordinate weekly treatment and to share information about important events after youth’s assessment and case review; 
  • Enter accurate placement and reunification information for all youth on caseload into the UAC portal, ORR database and ensure that the paperwork in files is up to date and complete; 
  • Represent the agency in collaborative meetings involving outside agencies; 
  • Coordinate proper case recording by all members of the team; 
  • Report (and if possible, provide intervention for) incidents of abuse or potential abuse to the supervisor on shift; 
  • Generate correspondence, administrative reports and related documentation as assigned; 
  • Adhere to all agency and departmental Safety Procedures including reporting and unsafe practices, equipment and environment, and takes active role in correcting the unsafe practice, equipment or environment through proper notification including proper supervision of youths at all times; and 
  • Other job-related duties as assigned by the Assistant Director of Case Management. 

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). 


POSITION REQUIREMENTS

  • A Master's degree in the behavioral sciences, human services, or social services fields and at least three years of progressive employment experience in the aforementioned fields that demonstrates supervisory and case management experience OR a minimum of a bachelor's degree plus 6 years progressive employment experience in the aforementioned fields;
  • Experience in child welfare or working with immigrant populations and professional licensure are strongly preferred;
  • Written and verbal fluency in English and Spanish is required; 
  • Extensive knowledge of community resources, particularly for individuals without legal status;
  • Ability to prioritize duties independently, think strategically, and multi-task in a fast-paced environment;
  • Ability to work well independently and to lead a team;
  • Supervisory experience is highly preferred;
  • Proficiency in Microsoft Office required; 
  • Exceptional time management and attention to detail; 
  • Flexibility and willingness to work irregular and long hours including evenings and weekends as the position requires on call rotation with staff. 
  • Valid state issued driver’s license and auto insurance is required; 
  • Must pass a criminal background, child abuse and neglect registry clearance and other screening requirements including health assessment, Tuberculosis test and drugs test; 
  • Possess or be able to obtain CPR and basic first aid certification; 
  • Support a trauma-informed approach and therapeutic learning environment when interacting with youth; 
  • Support all functions that attain and maintain accreditation and compliance with regulatory agencies; 
  • Ability to work under pressure and remain calm and composed under stressful situations; 
  • Ability to work collaboratively with staff, residents, service providers and others; 
  • Ability to evaluate/interpret information and make good and independent judgements or decisions; and 
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace
  • 90 day probationary period

TRAINING REQUIREMENTS

  • Satisfactory Completion of USCRI’s Orientation and Training; 
  • Satisfactory completion of annual mandatory training; and 
  • Complete additional training as identified by supervisor(s), program director or Human Resources.

PHYSICAL DEMANDS


  • Use of manual dexterity, tactile, visual, and audio acuity;
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; 
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying;
  • Ability to read, write, and converse in English.;
  • Ability to remain calm and composed under stress; and 
  • Quantitative/mathematical ability (addition, multiplication, division, standard measurements).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.


References will be required at time of the final interview.


No telephone calls please. Position will remain open until filled.



EQUAL EMPLOYMENT OPPORTUNITY


U.S. Committee for Refugees and Immigrants is an equal opportunity employer. 

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 1, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Level of Language Proficiency

Written and verbal fluency in English and Spanish is required; 


Written and verbal fluency in English and Spanish is required; 


Location

On-site
Lake Worth, FL, USA

How to Apply

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.


References will be required at time of the final interview.


No telephone calls please. Position will remain open until filled.

ADDITIONAL NOTES

Please submit a resume with cover letter describing your interest and qualifications with your online application.


References will be required at time of the…

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