Outreach Worker Supervisor, S.O.S. Bed-Stuy

Job Type

Full Time


Details: Salary range starts at mid-30ks and is commensurate with experience. Excellent benefits package.



Application Deadline



423 Gates Avenue
New York
United States


The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms around the world. The Center creates operating projects that have been documented to improve public safety and reduce the use of jail and prison. Nationally and internationally, the Center performs original research on topics of justice reform and provides consulting services to criminal justice innovators.

Operating out of four storefronts in Central Brooklyn the Crown Heights Community Mediation Center provides anti-violence programs, youth programs and resource links to community residents. Its mission is to encourage communication and understanding, prevent future conflicts, and help foster stronger, healthier neighborhoods.

The Mediation Center is seeking a full time Outreach Worker Supervisor for the Save Our Streets (S.O.S.) Bed-Stuy program who will report to the Program Manager. S.O.S. Bed-Stuy is a replication of the Cure Violence program, a gun violence prevention model that aims to reduce and prevent shootings through the use of public health strategies. The Outreach Worker Supervisor will work individually and as a team to prevent neighborhood shootings and killings. They provide conflict mediation services and provide direction to the team. Individuals who live in the Bed-Stuy catchment (Kosciusko Ave to Madison Ave, Nostrand Ave to Marcus Garvey Boulevard), strongly preferred.


Outreach Supervisor’s job responsibilities include but are not limited to:

Supervision of the Street Outreach Team

·        Working closely with the Program Manager to plan the day-to-day and week-to-week activities with and for the outreach staff. Having daily communication with each member of the outreach team; Meeting weekly at a regularly scheduled time for supervision sessions with each team member;

·        Planning and holding daily briefings before the first canvass and debriefings at the end of the shift with the team to review shootings, conflicts and ongoing mediations to assess what interventions are needed;

·        Working with the Program Manager to provide program participants with support and linkages to programs including wrap-around services (e.g., job programs, GED, drug treatment, and mentoring);

·        Informing the Program Manager about staff members’ professional development needs.

·        Provide timely and appropriate correction when necessary such as warnings and/or written correction.

·        Setting up the shooting on-call schedule every three months.

·        Monitoring the database to ensure they are meeting with their participants and that they are completing their monthly risk reductions.

·        Maintains proper coverage for the schedule each shift so that team members maintain safety of their persons and the catchment.

·        Serve as a leader and example of professionalism through all forms of communication, interactions, and adherence of organization policies and the Cure Violence model, on and off the clock.


Leading the program strategy for reducing violence in the target area

·        Leading the outreach team in researching causes of shootings/killings and assisting in mediating underlying conflicts and preventing retaliations between individuals and groups;

·        Connecting with additional resources from neighboring communities when necessary (e.g., gang mediation assistance) to get needed support, when necessary;

·        Identifying and building relationships with individuals who are at high risk of involvement in shootings and killings to help them rethink their attitudes and beliefs about violence and redirect their lives in more positive directions;

·        Maintaining a caseload (3-5) of participants. Create and monitor a risk reduction plan with each participant;

·        Planning, preparing, attending, and helping to facilitate participant events including violence prevention and life skills workshops in local schools, parks, and community based organizations;

·        Leading outreach team in identifying and cooling “hot spots” for shootings and violence (e.g., conducting eyeball surveys with residents and community based organizations to identify areas frequented by potential offenders);

·        Conducting outreach to the community to build strong relationships with youth, residents, businesses, and community groups.

Communication with stakeholders and supervisors

·        Attending and participating in internal and external meetings;

·        Attending weekly supervision sessions with the Program Manager and reporting regularly to the Program Manager on all violence reduction strategies, all relevant community activities, personnel issues, or communications with press, politicians or law enforcement; 

·        Documenting all work including shootings and other acts of violence prevented, case notes, referrals, contacts with participants, and changes in participants’ status.

Assisting with Community Mobilization

·        Collaborating with the Program Manager in planning and executing the community mobilization strategy;

·        Assisting the Program Manager in organizing community rallies in response to shootings and deploying the outreach team to increase its visibility when shootings/killings take place in the target area and outside of the target area, when necessary.

Wrap-Around Services

  • Make recommendations for how wrap-around services are implemented and executed.
  • Assist with the implementation of wrap around services.
  • Discuss with team members how wrap-around services can be used to strengthen the objectives of the S.O.S. program and share that information with senior management.

Hospital Response

·        Maintaining a schedule of all approved S.O.S. Hospital Responders (including the Coordinator) that tracks the rotation of responses to hospital calls;

·        Ensuring that Hospital Responders are aware when they are on call;

·        Monitoring Hospital responders’ Hospital Response Log entries to ensure that the data regarding hospital calls and responses is accurate and up to date and notify the Program Manager if there are lapses, problems, questions or significant trends;

·        Reporting any irregular incidents or personnel issues related to the Hospital Response program to the Program Manager immediately for consideration as to how to respond;

·        Providing back-up for Hospital Responders who are unable to respond.


Qualifications: The ideal candidate will have a willingness and ability to work a flexible schedule that includes late evenings, weekends and holidays. Detailed personal knowledge of the program’s target area (Kosciuszko Street to Madison Street and Nostrand Ave to Marcus Garvey Blvd) including individuals and groups in the neighborhood who are known to have had past involvement with gangs and/or gun violence, influential people in the neighborhood and the area’s hotspots. Stable residence within or nearby the target area highly preferred. Candidate must be able to help maintain cleanliness and safety of the office, both inside and outside. Excellent communication and basic computer skills required. Experience with (or eagerness to develop) administrative skills in reporting, and documentation. Must be able to walk 30 blocks or more on a regular basis in all temperatures. Maintain appropriate, professional boundaries as a supervisor with assigned team members so that he/she is able to give needed direction and support. One or more years of supervisory experience preferred. Experience working within an organizational or company structure. Wear the required uniform for each shift. Able to pass drug screening. No sexual assault, child abuse or domestic violence convictions or pending cases for these offenses.

Position Type: Full-Time, evenings and weekends Flexible, changing hours, or late nights possible.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

How to apply: 

Send resume and cover letter that explains what skills and experience you possess that you think will make you successful at this position with Outreach Worker Supervisor S.O.S. Bed-Stuy in the subject line to: jobs@crownheights.org


The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.

Visit our website at www.courtinnovation.org.

The Center for Court Innovation is a project of the Fund for the City of New York. 

The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer.