Communications Manager

Job Type

Full Time


Details: Competitive compensation and benefits package




47 West Street
United States




Located in downtown Boston, Bridge Over Troubled Waters is the city’s premier organization dedicated to transforming the lives of runaway, homeless and high risk youth through safe, supportive, and encouraging relationships and effective and innovative services that guide them toward self-sufficiency and fulfilling, meaningful futures. After more than 40 years, it remains a national model and program incubator for youth development services which are effective in helping the most troubled and vulnerable homeless youth to turn their lives around. 


If you care about making a difference in the lives of young people, we are interested in hearing from you! To learn more about us, visit



The Communications Manager is the lead executor of all written development and communication materials for Bridge Over Troubled Waters. Working in conjunction with the Director of Development, this position will create, craft, and deliver all print and electronic materials to be used in fundraising and external affairs as well as internal communications to staff and youth as appropriate. The content will be crisp and error-free, as well as conceptualize news and feature stories that will engage audiences, highlight the work of Bridge, and motivate action.


This is a great opportunity to use your writing and communications expertise to support our mission and the critical work that we do on behalf of at risk youth in our city.




Content Creation

You will be responsible for developing a voice for donor communications by creating compelling copy and images for a range of products including but not limited to:


  • Fundraising appeals that are multi-channel and thematic in nature, with appropriate follow up and related, impactful thank you messaging to donors.
  • Donor relations materials and reports, as well as other key fundraising collateral including fact sheets on funding needs and donor proposals.
  • Correspondence to major donors including personalized letters and stewardship reports to communicate the impact of philanthropic support.
  • A comprehensive library of acknowledgment letters that supports unrestricted donations as well as donations to Bridge special initiatives, events, and third-party fundraisers.
  • Two or three print newsletters per year.
  • One Annual Report per year.
  • Email messaging that encompasses appeals, monthly e-newsletters, advocacy and other engaging content when appropriate.
  • Articles and profiles on youth served, staff and/or donors to be used in fundraising and communications materials
  • Marketing Brochures/one-pagers that highlight the work of Bridge to be used in a variety of ways.
  • Products for events including thematic concepts for marketing, save-the-date and invitation copy, talking points and scripts, and the development of additional strategies to promote the event.


Digital Marketing

You will broaden and deepen Bridge Over Troubled Waters’ digital presence through a variety of channels, promotions, and content through activities including but not limited to:


  • Manage images and written content for all current social media platforms (Facebook, Twitter, Instagram) through a comprehensive and strategic calendar that aligns with Bridge’s communications plan. 
  • Actively work to engage and increase support of Bridge’s social media pages through cross-promotion and unique ideas for growth.
  • Drive and develop digital content promoting Bridge events on our own platforms as well as through other digital promoters.
  • Assess other social media platforms and recommend other marketing strategies through these platforms.
  • Regular content updates for the website, including features on programs and clients, special events, and volunteer efforts.


Internal Communications

  • Oversee production of content on internal communication channels, including the intranet and staff updates from the Executive Director.
  • Work with the development team to promote internal events to staff and youth.




  • You should have a Bachelor’s degree and a minimum two years’ experience with writing, communications, and/or public relations, preferably in a non-profit setting
  • Experience with website content and management, email marketing, social media content and management.
  • Strong writing skills, with the ability to create error-free and dynamic content.
  • Sensitivity to issues of youth and young adult homelessness. The ideal candidate will be successful in working with individuals from all backgrounds, and will have strong interpersonal skills as well as a culturally competent approach to soliciting and telling the stories of Bridge youth, staff and donors
  • Keen attention to detail.
  • A high degree of integrity and professionalism
  • High energy with ability to work occasional early mornings and late evenings
  • Ability to conduct research, and seek solutions to problems
  • Proven project management skills and ability to prioritize work and assignments
  • An ability to work independently, while exercising good judgment and initiative
  • Ability to juggle multiple projects simultaneously and to work effectively under deadline pressure
  • Some photography skills or experience

 We provide competitive compensation and excellent benefits including:


  • Medical Insurance
  • Dental Insurance
  • Employer paid Life, Short and Long Term Disability Insurance
  • Vacation, Holiday, Sick, Personal and Birthday Time
  • 401(k) Retirement Plan




Please email cover letter and resume to:


Equal Employment Opportunity

Bridge Over Troubled Waters is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please email cover letter and resume to: