Program Director

Job Type

Full Time




2100 West Orangewood Avenue
Ste 230
United States


Under the direction and guidance of the Vice President of Resident Services, as the Program Director you will oversees the integration, program design, management and implementation of Program Services provided to 14,000 plus residents served by Project Access. Responsibilities include, but are not limited to: managing and developing staff, budgets, policies and procedures, new initiatives, and participating in obtaining funds and grants.


This is a full-time, exempt position with a work schedule of Monday-Friday and occasional weekends due to travel. Travel will be within California and occasional out of state locations to attend planning meetings, speaking engagements, and conferences. This position reports to the Vice President of Resident Services and supervises a team of six Regional Managers of Resident Services.


Leading & Developing Staff

·        Provide leadership, coaching, and guidance to Regional Managers of Resident Services in ways that enhance and strengthen their performance and professional development

·        Support Regional Managers of Resident Services in the hiring, training, and development of program staff

·        Ensure Regional Managers of Resident Services are successful in managing their staff to meet all compliance and reporting requirements as specified in the Service Agreements

·        Manages program staffing, staff turnover, and other program variables that have a financial impact

·        With direction from VP of Resident Services, develop and implement objective performance measurements to ensure consistent goal setting for all program staff

·        Instill a sense of accountability among team members with oversight of individual and organization performance standards

·        Oversee goals and achievements by monitoring key metrics and dashboards

·        Support Regional Managers of Resident Services and Resident Services Coordinators as they network with community service agencies, schools, and other providers, to expand existing programs and create new programs


Program Operations

·        Develop annual budgets and operating plans to support the programs and monitor the execution to ensure that the organization is meeting the overall program budget goals and plans

·        Provide and review necessary communication and documentation for Developers, Property Management, and interested parties to discuss service goals

·        Established systems to predict and prevent potential problems and develop prevention strategies

·        Review the annual resident satisfaction results/needs assessments and work with Regional Managers of Resident Services to compile annual final assessments of services

·        Work with VP of Resident Services, Development, and Regional Managers of Resident Services to prepare quarterly and annual reports for owners

·        Collaborate with local colleges and universities to enlist their service learning students and volunteers and make linkages where assistance is needed

·        Analyzes areas for potential expansion and develops strategies to increase partnerships

·        Support the grant writing process by participating in meetings, reviewing grant applications, and providing input as the primary point of contact for program-related content for the grant writers

·        Attend relevant industry conferences such as NHRA and TCAC and develop forums to lobby for reforms that help Project Access better fulfill its mission

·        Review business development proposals for program-related content

·        Oversee the Incident Reports for designated regions; work with the VP of Resident Services and the CFO to review and take appropriate action


QUALIFICATIONS (Education/Experience/Skills/Certifications):

·        Bachelor Degree required; advanced degree preferred

·        Five years of experience in a social service organization with at least three of those years in a management role leading staff and directing programming

·        Demonstrated ability to lead and achieve results through modeling the values of Integrity, Teamwork and Collaboration, Integrity, and Respect and Support

·        Experience in program development and budgeting

·        Demonstrated relationship-building skills; solid judgment; critical thinking skills; a sense of teamwork and community

·        Personal qualities of integrity and a commitment to and a passion for the Project Access mission

·        Excellent verbal, written, and interpersonal communication skills

·        Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook

·        Valid CA Driver’s License, clean driving record, and current automobile insurance

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.


Equal Opportunity:   Project Access, Inc. is an at-will and equal opportunity employer and seeks to employ and assign the best qualified personnel in a manner that does not discriminate based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status or any other status or characteristic protected by law. San Francisco City and County Applicants: Project Access, Inc. will evaluate all qualified applicants in a manner which is consistent with the San Francisco Fair Chance Ordinance requirements.



Project Access provides a generous benefits package and pays 100% of the employee’s medical plan, dental, vision, life insurance and EAP premiums; provides Paid Time Off, 12 paid Holidays, and a 401(k) plan with 4% match.

Professional Level


Minimum Education Required

4-year degree

How To Apply

To apply, please email your cover letter and resume to with “Program Director” in the subject line. Your cover letter should summarize how the position meets your qualifications and interest.