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Social Worker, Family Support Coordinator

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Published 15 days ago

Summary/Objective

The Social Worker, Family Support Coordinator provides supportive services to families associated with Ronald McDonald House New York. The Social Worker, Family Support Coordinator works collaboratively with hospital partners, families, referral organizations, and supports administrative needs for the department at large. This position reports to the Social Worker, Family Support Manager, and liaisons with the Medical & Community Engagement Manager on the Family Support Team within the Operations Department. 

 

Role/Responsibilities

Essential Functions:

  • Be an in-person presence (abiding by safety guidelines) in The House including public spaces (i.e. dining room, lobby, etc.) as well as support the in-take process for new and returning families
  • Work with Family Support Manager, Social Worker to develop new infrastructure and SOPs particularly related to new family in-take procedures, orientations, and other continued care services aligned with the requirements from Ronald McDonald House Charities and our hospital partners
  • Identify gaps in coordination of care for families and build internal and external relationships to leverage support for families
  • Facilitate family’s access to community resources that provide emotional, financial, and other essential resources during a medical crisis
  • Coordinate and monitor families’ individualized needs including family wellness checks, addressing requests or needs, and enforcing House policies and restrictions
  • Identify and analyze patterns within the family’s experience and assist in developing strategies and other creative ideas to address families’ concerns.

 

Responsibilities:

  • Work one-on-one with families to provide in-depth and robust psychosocial (non-clinical) and emotional check-ins (virtual, phone, in-person)
  • Act as an advocate for RMH-NY families and promote their ability to advocate for themselves
  • Provide consistent and accurate communications to the families (e.g., explaining policies, identifying internal resources, etc.)
  • Track and follow-up with families after they check-out; management of alumni Facebook group and provide research or support to connect families with resources and referrals in their local area
  • Manage shared email inbox and communication for Family Support team
  • Maintain organized records of activities related to the family’s engagement in Family Support services
  • Research resources and educational items to adapt to changing opportunities to support families, connect with external social workers and further develop the Resource Library for families
  • Connect with internal staff, volunteers, partners and with external community-based organizations to support the continuation of care (e.g., Virtual Caregiver Support Group, Sibling Support Group, etc.)
  • Work with annual Social Work interns as well as other Operation Department staff ensuring consistent and sufficient support and communication
  • Support creation and development of marketing/communication materials for families, social workers or other stakeholders
  • Be attentive and observant of all parts of the facility and operations to ensure a safe and secure environment for all staff and guests, report violations or concerns in a timely fashion
  • Serve as a resource for staff, families, guests, volunteers, donors and other community members

 

Qualifications & Competencies

  • Masters Social Sciences: Social Work Masters preferred
  • Minimum of 1 year of experience working directly with children and families in crisis under licensed supervision
  • Extensive training on crisis intervention and crisis management with demonstrated experience utilizing critical thinking and analysis
  • Excellent attention to detail, well-organized, and ability to collect and manage qualitative and quantitative data
  • Superb communication skills (written, verbal and interpersonal) with an ability to communicate in a

timely and appropriate fashion while demonstrating empathy and active listening

  • Team-oriented focus while also demonstrating initiative and independence
  • Flexible work-style with ability to adjust priorities, multi-task, and manage time appropriately in a dynamic environment
  • Hospitable personality: welcoming, positive demeanor, resourceful, attentive, compassionate,

observant, intuitive and engaging

  • Experience with Microsoft Office Suite (Outlook, Excel, Word) required; experience with other software or case management platforms a plus
  • Knowledge of additional language(s) a plus
  • Experience working in healthcare field a plus

 

Additional  

Equal Employment Opportunity

Ronald McDonald House New York is a non-partisan and secular (non-religious) organization. Ronald McDonald House New York respects diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The management team is dedicated to ensuring the fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment, layoff and termination.

Summary/Objective

The Social Worker, Family Support Coordinator provides supportive services to families associated with Ronald McDonald House New York. The Social Worker, Family Support Coordinator works collaboratively with…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    July 19, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Benefits

  • 401(k) Pension Plan
  • Paid Holidays, Vacation, Sick Days
  • Paid Bereavement Leave
  • Medical, Dental & Vision Plan
  • Flexible Spending Account
  • Health Savings Account
  • Short and Long-term Disability Plans
  • Life Insurance
  • Employee Morale, Awards & Recognition Program
  • 401(k) Pension Plan
  • Paid Holidays, Vacation, Sick Days
  • Paid Bereavement Leave
  • Medical, Dental & Vision Plan
  • Flexible Spending Account
  • Health Savings Account
  • Short and…

Location

On-site
405 E 73rd St, New York, NY 10021, USA

How to Apply

Kindly click the recruitment link and fill out an application in order to be considered for the position. Thank you.

Kindly click the recruitment link and fill out an application in order to be considered for the position. Thank you.

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