V-Label Customer Service and Quality Management

Job Type

Full Time

Published

10/31/2018

Start Date

12/31/2018

Application Deadline

11/14/2018

Address

48 Genthiner Straße
Berlin
Berlin
10785
Germany

Description

Role Summary

In the customer service V-Label customers are supported from the first inquiry up to the invoicing. Furthermore the product testing is part of the customer service. The quality manager is taking care of the implementation and evaluation of inspections. The QM is training, negotiating and evaluating the partner control bodies ensuring the V-Label criteria are met. The QM is also organising and planning the national and international audits in communication with the customers and the control bodies.



Responsibilities

  • Customer service and support: writing offers, negotiating contracts, accompanying product check process, evaluate products and their layouts according to the V-Label guidelines, invoicing, handling of daily customer wants and needs, follow up notices of termination, follow up unconfirmed offers, monthly follow-up (inquiries, offers, checks, contracts), write bills
  • Inspection management (planning and organisation of audits, preparation, evaluation, follow-up)
  • Contact with control bodies and contract negotiation
  • Training of control bodies and briefing
  • Exchange on standardised audits internationally


Competencies

Required:

  • Strong collaboration and excellent interpersonal skills with the ability to thrive in a team and to develop and maintain positive employee relations
  • Good understanding of and alignment with ProVeg International’s vision and mission
  • Self-starter personality with a curious nature and a drive to continuously optimise
  • Masters degree in nutrition science, food technology or a comparable field
  • Excellent project planning skills
  • Strong administrative and organisational skills with an excellent eye for detail
  • A positive, proactive and enthusiastic work attitude
  • Excellent written and verbal English skills; additional language ability is desirable


Preferred:

  • Experience in conducting audits is a plus
  • Educated in quality management in food production
  • Educated in food technology and vegan/ vegetarian food production
  • Customer service experience



Diversity Statement

ProVeg is committed to equal employment opportunity for all, regardless of race, religion, colour, sex, age, national origin or ancestry, refugee background, genetic information, disability, marital status, parental status, pregnancy, sexual orientation, HIV status, gender identity, or gender expression. People of colour, women, people with disabilities, people from LGBTQIA+ communities, elderly people, refugees and people living with HIV are strongly encouraged to apply.




Benefits

Benefits of working with us

  • Strong organisational focus on personal development and designated training budget
  • Flexibility around working arrangements
  • Delicious and healthy vegan lunch every day at our Berlin office
  • And last but not least: Become part of a great team and work with us towards  a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

https://proveg-jobs.personio.de/job/93794

Our Application Procedure

Your application should include a cover letter, a CV and work certificates. Please tell us how you found this job ad! Please send us your application using our online form. (https://proveg.com/jobs/) Thank you!


The upcoming steps include:

  1. Online test
  2. Online trial tasks
  3. A first phone interview
  4. A personal interview and an optional “trial day”, that includes the handling of tasks that are typical for the role you are applying for. If you are not from Berlin you can do this tasks at home. That helps us to get to know you and your way of working better, and gives you a chance to get a full picture of the job and us
  5. The final decision may need an extra interview



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