Program Specialist

Background

The National Association of Attorneys General (NAAG) was founded in 1907 to help Attorneys General fulfill the responsibilities of their office and to assist in the delivery of high-quality legal services to the states and territorial jurisdictions.

The National Attorneys General Training & Research Institute (NAGTRI) was created in 2007. The NAGTRI mission is to provide high-quality, non-partisan, and innovative training, research, and other developmental resources to support state and territorial attorneys general offices (AGOs). NAGTRI’s services to its member cover a breadth of subject areas and delivery formats. NAGTRI expects to grow and launch numerous new initiatives in the next few years, including an emphasis on online learning opportunities. The NAGTRI vision is to be recognized as the premier national organization for training and research throughout the government legal, law enforcement, and prosecutorial arenas.

Position

The Program Specialist supports the work of NAAG and NAGTRI by planning and executing logistics for NAGTRI trainings, with a strong emphasis on organization, meeting management and related administrative tasks. This position reports to the NAGTRI Program Manager. This is an entry-level position. All interested candidates with relevant experience are encouraged to apply. 

The Program Specialist is responsible for NAGTRI training/meeting/seminar execution to include coordinating travel (e.g., booking flights and hotel rooms) and meeting logistics, monitoring budgets/timelines, processing Continuing Legal Education (CLE) applications, conducting research and providing general administrative support related to their responsibilities.

The Program Specialist should possess excellent computer skills, be able to handle multiple tasks at one time, meet deadlines, exhibit an outgoing personality, think independently, have basic experience with budgeting and finance, and exercise tact and diplomacy. The Program Specialist should have the ability to work effectively in a team environment, fostering collaboration and cooperation across departments, while also feeling comfortable with independent projects or assignments.

Travel for this position is currently 0% due to limitations imposed by COVID-19. Travel will increase once it is safe to do so and may account for up to 40% of this position.

Skills and Requirements

• Proven ability to meet critical project deadlines
• Employ problem-solving skills to make decisions
• Display excellent attention to customer service by phone and email
• Possess excellent computer skills including experience with Microsoft Office (PowerPoint, Outlook, Excel (spreadsheets/Smartsheet), Word)
• Experience with Customer Relationship Management (CRM) systems (Dynamics365 experience a plus)
• Manage competing projects or deadlines at one time
• Exhibit high level of professionalism
• Prioritize tasks from different functional areas and teams
• Possess strong interpersonal skills, liaising with internal and external personnel
• Exercise tact and diplomacy

Core Position Responsibilities

Due to the evolving COVID-19 pandemic, the precise nature of the responsibilities of this position may evolve. As of now, responsibilities will include:

• Conduct pre-training support/logistics for face-to-face programs, to include oversight of hotel rooming lists, meeting room setup, food and beverage, audio visual, transportation, materials, name badges, attendance list, gifts, and related duties. 
• Conduct pre-training support for online programs, to include oversight of attendee registration, online platforms, learning management system (LMS) set-up, and related duties.
• Serve as direct contact for face-to-face and virtual programming, maintaining a professional and courteous relationship with all internal and external personnel.
• Adhere to programmatic and financial close-out procedures.
• Provide administrative support, as needed, which may include items such as agenda formatting, conference call assistance, and scheduling meetings.
• Proactively maintain the calendar of and provide other administrative assistance to the director of NAGTRI.
• Monitor and follow meeting budgets, keeping track of all program expenses and being accountable for spending.
• Assist with travel arrangements of all attendees for face-to-face programs.
• Input information for each program into organization-wide databases, including student and faculty information and evaluation results.
• Coordinate with web designer on placing information on website (e.g., materials).
• Respond to inquiries by state attorneys and circulate information to Attorneys General and Attorneys General staff as needed.
• Apply for Continuing Legal Education (CLE) for all eligible participants for specified trainings.
• Other tasks as assigned based on the needs of the Association. Other tasks may include short-term and long-term projects, or assistance with general or administrative tasks.