Innovation & Learning Manager

The Immigrant Legal Resource Center is Hiring!

Innovation & Learning Manager – New Americans Campaign

San Francisco, CA (preferred) or Washington, DC

The Immigrant Legal Resource Center (ILRC) is seeking a full-time Innovation & Learning Manager for the New Americans Campaign (NAC). This is an exempt position that reports to the NAC Director. Ideally, this position would be based in San Francisco, CA, but consideration could be given to Washington, DC, depending on candidate qualifications. This would require occasional travel to San Francisco, CA. This is a two-year staff position, with the possibility for renewal contingent on project-related funding. The Innovation & Learning Manager is an ILRC employee.

The ILRC is a national nonprofit legal support center with offices located in San Francisco and the Central Valley, CA; Austin, Houston, and San Antonio, TX; and Washington, DC. Founded in 1979, the ILRC is regarded as one of the foremost experts on engaging immigrants and developing their leadership in the democratic process; providing expertise on complex issues of immigration law, procedure and policy; and engaging in advocacy and educational initiatives on policies that affect immigrants. We are a team-based organization that makes decisions in a collaborative fashion that allows for significant staff input.

ILRC serves as the lead agency for the New Americans Campaign (NAC), a non-partisan national campaign aimed at increasing the number of new Americans by ensuring access to the naturalization process and trusted legal assistance. The NAC is a network of respected immigration organizations, legal services providers, faith-based organizations, immigrant rights groups, foundations, and community leaders. We are modernizing and streamlining access to naturalization services, so that greater numbers of legally qualified permanent residents take the critical step to becoming American citizens. www.newamericanscampaign.org.

The Innovation & Learning Manager supports the work of the ILRC’s NAC Project Director and the NAC team, and is charged with managing the collection and analysis of quantitative and qualitative metrics to measure progress against the NAC's goals and identifying and spreading best practices in naturalization services to a network of 200 non-profit partners. They are responsible for collecting, analyzing and presenting metrics in order to facilitate assessment, best practices sharing and decision-making. The Innovation & Learning Manager is also responsible for identifying, in real time, best practices in naturalization legal assistance; documenting these best practices in multiple, engaging written and presentation formats; and creating learning opportunities to spread best practices nationwide throughout the NAC including through an annual 350-person conference.

We seek candidates who have outstanding interpersonal skills, organizational skills, data analysis skills, project management skills, high attention to detail, and commitment to advancing the power of immigrant communities.

Job Responsibilities:

• Using metrics and data, guide the work of NAC partners toward completion of project goals, encourage innovative practice, promote the sharing of ideas and approaches, and document success:
• Manage the ongoing collection of metrics, collect and analyze quarterly qualitative and quantitative data from our partners, and serve as the go-to source on NAC impact and trends;
• Develop dashboards or other methods of providing real-time, actionable data to partners; and
• Analyze partner approaches through qualitative and quantitative data to identify best practices.
• Manage and foster a learning network:
• Manage a best practices curriculum among a learning network of 200 non-profit organizations. Learn about the work being done at the NAC site and partner level. Facilitate learning opportunities and resources;
• Organize, develop and execute all aspects of a three-day, 350 attendee annual NAC conference;
• Manage a learning community among NAC site leaders through participation in regular calls, and naturalization workshops, and in-person meetings. Conduct site visits to learn, document, and share best practices. Collaborate with site leaders to foster impact, collaboration, innovation, diversity, and quality in NAC sites;
• Support individuals and organizations in NAC sites in understanding and adopting NAC principles and best practices. Vet and orient new potential NAC affiliates; and
• Serve as primary lead for sharing information and resources with the NAC network.
• Communicate data and findings internally to NAC partners and funders and externally with the field:
• Suggest and produce analyses of NAC data and USCIS data for grant reports and proposals, presentations to funders and partners, advocacy, and monitoring;
• Run quarterly Evaluation Committee calls and present data to funders at regular intervals; and
• Manage external evaluations of the NAC and serve as the point-person for external evaluators. Design and administer surveys.
•  Implement an Innovation Fund or similar regranting program (up to 30 new grants annually). Monitor grants from prior funding waves;
• Manage NAC assets including the list of NAC organizations and contacts, the NAC Resource Portal and website;
• Manage logistics for all NAC virtual or in-person convenings (location, attendance, food, notetaking, etc.). Provide other support to the NAC Director, Associate Director, and the ILRC’s Executive Director on projects related to the NAC, as needed; and
• Overnight, national travel required (will resume when COVID-19 public health restrictions permit).

Qualifications:

Required:

• A bachelor's degree plus five to eight years of relevant experience is preferred;
• You have advanced aptitude for complex data analysis and managing large data sets;
• You have advanced Excel skills including usage of and experience creating formulas, graphs and pivot tables as well as some knowledge of data visualization principles and tools;
• You have a strong knowledge of Word and PowerPoint;
• You have excellent oral and written communication skills, including strong facilitation skills and presentation skills, writing skills, and the ability to communicate complex data, findings, and ideas clearly;
• You can design and manage events and other opportunities that promote learning;
• You are able to work both independently and as a team member;
• You have strong project management skills and are someone who can develop, document, and communicate project timelines and processes and manage geographically and organizationally dispersed stakeholders;
• Juggling competing projects invigorates you and you can remain focused on priority work while working under competing deadlines;
• You are extremely organized and detail-oriented and consistently deliver a high quality and accurate work product;
• You are able to spot and fix data errors or copyediting errors while reviewing your own as well as others’ work;
• You are someone who develops effective processes that allow you to complete complex projects successfully and on time and with high quality;
• You are able to build rapport and trust with diverse teams of partners and collaborators, including the staff of local non-profit organizations as well as foundation program leadership;
• You are solutions-oriented, flexible, and can successfully identify and achieve positive outcomes when faced with a challenge.

 Desired:

• Experience in immigration services or with the immigration system;
• Experience identifying, analyzing and disseminating best practices across a network of partners;
• Experience in Design Thinking, Human Centered Design, or other process transformation frameworks;
• Experience in formative evaluation or applied research;
• Experience with Salesforce or other databases;
• Experience with project management software; and
• Experience managing event logistics.

 Compensation/Benefits:

The annual pay range for this position is $65,000 – $80,000. The ILRC provides competitive salaries, excellent benefits including professional membership dues, health/dental/vision insurance, a flexible spending account for medical and dependent care, vacation, and sick leave. The ILRC sponsors a retirement plan option upon fulfillment of eligibility. 

Applications:

This position will remain open until filled. To ensure consideration, please submit a cover letter explaining your qualifications for and interest in the position, a resume, and the names of three references. Select candidates will be asked to provide a writing sample of original or business writing and will be asked to complete a data analysis exercise using Excel at some point during the hiring process.

Online applications are preferred. As an alternative, you can mail your application to:

Innovation & Learning Manager Hiring Committee

Immigrant Legal Resource Center

1458 Howard Street

San Francisco, CA 94103

No phone calls please.

The ILRC is an equal opportunity employer and does not make hiring or employment decisions on the basis of race, color, religion or religious beliefs, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability age, military or veteran status, or any other basis protected by applicable local, state or federal laws.

Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, ILRC will also consider for employment qualified applicants with arrest or conviction records.