Resident Advisor

Job Type

Full Time


Minimum: $35,000




460 West 41 Street
New York
United States


Job Summary

The Resident Advisor provides all Youth Shelter residents with holistic and comprehensive supportive services in a positive and nurturing environment using an integrated, multi-disciplinary team approach.  Reporting to CHNY's Program Coordinator, the Resident Advisor will support a culture that successfully achieves meaningful results for the young people we serve.

Various Shifts: Day: 7:00 am - 3:00pm / Evening: 2:00 pm - 10:00 pm / Overnight: 10:00 pm - 8:00 am

Duties and responsibilities

  • Provide direct engagement, supervision, and support to youth residing in the shelter.
  • Operate fully out of CHNY's mission, vision and 5 principles and maintain an environment that displays this culture.
  • Ensure that floor and rooms are clean, safe and well-lit in preparation for new youth entering program. Ensure that floor and rooms remain serviceable throughout youth residency.
  • Monitor program and client activities to ensure a safe and secure environment. Including, but not limited to securing the unit in the event of an altercation, conducting room searches in accordance with CHNY policy, assisting in evacuation during drills and emergencies.
  • Welcome youth to the floor and orient youth to floor expectations, Mission Statement and 5 principles.
  • Assist youth with preparation for the day. Support youth in life skills, ie. laundry, ironing, cleaning etc.
  • Provide support to Case Managers as needed, distribute appointment slips, appointment follow up, collection and filing of paperwork, assist with file maintenance and compliance,
  • Must have an understanding of the youth service plan.
  • Maintain ETO records and clearly document all youth activities and meaningful interactions using the S.O.A.P. format.
  • Escort youths to other agencies and services when necessary (e.g., hospitals, mass transit).
  • Conduct room searches for Youth Shelter residents after emergency evacuations to ensure everyone is safely off the floor.
  • Create a sanctuary for youth on the floor.
  • Provide direct support and monitoring when escorting youth to clothing room, being in the cafeteria for meals, participating in recreation activities, group activities, and special events.
  • Directly engage with youth at all levels of service, i.e., "Be where the youth are"
  • Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
  • Conduct nightly meetings focused on CHNY Mission and Principles, motivation, mutual support and community building.
  • Conduct workshops on various life-skill issues, such as hygiene, anger management, self-esteem, and problem-solving, cleaning and laundry.
  • Complete all incident reports fully and correctly by end of shift and submit to appropriate parties.
  • Participate in all required training, supervision and staff meetings.
  • Performs other duties as assigned/needed.


  • High School Diploma with 3 or more years of experience required. Bachelor's degree preferred.
  • Various Shifts: Day: 7:00 am - 3:00pm / Evening: 2:00 pm - 10:00 pm / Overnight: 10:00 pm - 8:00 am
  • Experience working with at-risk youth strongly preferred.
  • NYS Driver's license preferred. Comfortability driving a 7-passenger van a plus.
  • Interest in working with homeless and runaway youth issues; with a focus on housing, employment, education and health services.
  • Excellent organizational skills to develop living situations for young adults.
  • Ability to monitor and de-escalate in a crisis situation.
  • Ability to follow instructions, prioritize assignments and work in a fast-paced environment.
  • Flexible work schedule to include evenings and holidays.

"Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House New York, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law."

Professional Level


Minimum Education Required

High School