· Reports to Assistant Executive Director,
· Contributes to the identification of administrative department or program priorities; executes initiatives and programs based on established strategies and priorities
· Delegated authority and responsibility to implement policies within area of responsibility; consults with manager on major policy changes affecting functions within an administrative department or program.
· Interprets internal or external challenges that may impact programs or work processes within an administrative department, function, or program, and works independently or with others to improve the execution of programs or work processes accordingly
· Provides direction to individual contributors/specialists and/or participates on multidisciplinary teams within an administrative department or program and/or executes program or project activities, and/or critical work processes
· Demonstrates specialized depth and/or breadth of expertise in own and related disciplines/functions
· Defines functional long-term strategies and annual goals, and leverages staff roles and budget to achieve targeted functional metrics
· Provides ongoing supervision to functional staff to ensure optimal team performance and delivery
· Works with internal stakeholders to ensure effective communication and delivery of functional output against established stakeholder requirements
· May manage third party relationships to ensure delivery of service level agreements and cost effective outcomes
· Establishes work processes for audit and data quality, and produces agreed upon reports to senior management
· Oversees the Centralized Intake Department and act as liaison to ACS /LDDSS in regard to referrals for children to SCO DSS programs. Directly supervises Intake Supervisor.
· Oversees Regular and TFFC Homefinding Department located in three locations. Directly supervises Assistant Director of Homefinding, reviews all home studies and recertification packets.
· Monitors recruitment, and licensing of all SCO foster parents.
· Attends Internal and external meetings related to Intake and/or Homefinding functions
· Coordinates all Audit requests.
· Assist with residential referrals and Back-up for after-hours emergencies for the Intake/Hotline staff
· All other duties as assigned
· Consistent adherence to SCO policies and procedures within the assigned program(s)
· Formal and informal feedback from Assistant Executive Director regarding achievement of targeted individual performance
· Formal feedback from SCO managers and funding sources regarding targeted program performance
· Accurate budgeting and cost management for program expenses
· Execution of all performance and talent management initiatives
· Improvement in voluntary staff turnover and staff absenteeism from previous year
· Follows employee screening requirements and uses screening instruments to screen for abuse risk
· Provides employees with on-going supervision and training related to abuse risk
· Provides employees with regular feedback regarding their boundaries with clients
· Requires employees to adhere to policies and procedures related to abuse risk
· Responds quickly to policy and procedure violations using the organizations progressive disciplinary procedures
· Responds seriously and confidently to reports of suspicious and inappropriate behaviors
· Follows mandated reporting requirements
· Communicates to all employees the organization’s commitment to protect their clients from abuse
· Reports essential abuse risk management information to the board of directors
· Previous experience in managing a social services program, with prior experience as a Program Director preferred
· Five plus years of experience within a Social Services, Human Services or related field within a nonprofit environment
· Demonstrated knowledge about major culture groups and sensitivity to socioeconomic characteristics of the SCO client populations
· Skills in Microsoft Excel and Word software
· Be team players.
· Have a strong sensitivity to cultural and socioeconomic characteristics present among staff and clients within our organization.
· Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.
· Ability to set limits and maintain helping role of practitioner and to intervene appropriately.
MSW or Masters in related field
Minimum Education Required