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Program Supervisor – HOPE Center

Posted by
YouthCare | Seattle, WA


Published 21 days ago

July 13, 2020
July 6, 2020
$20 - $22

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.

ABOUT HOPE Center: This temporary transitional residence serves young people ages 14-17 for up-to 30 days. Residents receive counseling, education services, assessments, engagement services for additional interventions, and receive referrals for permanency planning to transition to stability.

POSITION SUMMARY: Under the supervision of the Program Manager, the Housing Program Supervisor will be responsible for the overall daily operations of the program site. The Housing Program Supervisor will provide day-to-day supervision, leadership, and guidance of the Youth Counselors. In conjunction with other program leadership and staff, the Housing Program Supervisor’s task is to create a safe and caring therapeutic environment for vulnerable young people in residence. The position requires strong organizational, supervisory, and administrative skills, as well as the ability to be flexible while maintaining a safe and structured environment.


·        Assist the Program Manager in the day-to-day oversight and organization of the program.

·        Hire, supervise, train and develop Youth Counselors.

·        Review and understand WAC to ensures program maintains licensing compliance; meeting at least the minimum standards as stated in WAC and MLR. Meet Dept of Health and Fire Marshall standards.

·        Creates monthly staff work schedules and responds to all Youth Counselor staff leave requests. Ensures that ratios and appropriate supervision levels are continuously met per city, state, and federal requirements. Cover shifts as needed.

·        Provide regular feedback during supervision and conduct 90 day or annual Performance Evaluations for all direct reports.

·        Conduct monthly Health and Safety inspection and program fire drill. Complete required documentation.

·        Ensure the facility is maintained in a safe, clean orderly fashion. Promptly report needs for facility repair to the Facilities Manager or Program Manager. Coordinate and monitor house activities including use of kitchen and laundry facilities. Ensure the overall cleanliness of the facility by monitoring weekly chores.

·        Responsible for taking call as needed and required to answer and respond to emergency program calls and provide on-site coverage. Create monthly on call rotation calendar for on call supervisor schedule.  Cover shifts as needed.

·        Maintains and tracks petty cash for outings, allowances, and client incentives accurately and timely. 

·        Reconciles petty cash, Safeway card, Program Purchase Card, and 76 gas cards monthly, submits reports to Program Manager for review and approval.

·        Oversee the creation of the weekly menus, grocery shopping, and meal count logs monthly.

·        Weekly, reconcile all young people’s medication; as needed reconcile and dispose: out of date or past client’s medication.

·        Facilitate the weekly House meeting and other groups as needed

·        Track Youth Counselor annual trainings and ensure certification remain up to date.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.




·        2 or more years of experience working with young people who are vulnerable or experiencing homelessness

·        High School Diploma or GED.

·        Must be able to respond in person and address emergent and safety concerns within a reasonable amount of time 24 hours a day.

·        Experience and credentials must comply with program contract requirements including but not limited to DCYF background check and must be at least 21 years of age.


·        1 year of experience documenting outcomes for grant compliance.

·        1 year of supervision experience.

·        BA in social services, education, or related field.

·        Leadership or teaching experience with Opportunity Youth or similar nontraditional populations.

·        Course work, experience, or training in education, child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.


  • Must be able to provide I-9 supporting documentation for employment.
  • Current TB Test.
  • Food Handler’s Card.
  • Successful completion of pre-service training as required by contracting agency. Training will include: New Employee Training, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC and Right Response training, Defensive Driving and 15-Passenger Van training.

·        Must possess a valid WA State Driver’s License and have the ability to drive.

·        When driving YouthCare vehicles, you must possess a valid WA State Driver’s License; meet minimum safe driver criteria established by the agency and our insurance company.

·        Computer software skills including Windows, Microsoft outlook, Microsoft Word

·        Initiative, creativity, reliability, flexibility, thoroughness

·        Strong verbal and written communication skills with good quality spelling, grammar and punctuation

·        High integrity when dealing with a broad array of cultures and restricted and/or confidential information.

  • Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
  • Ability to coordinate overall program functioning.
  • Ability to accurately maintain and produce files, records, logs and reports.
  • Ability to maintain professional boundaries with clients while building trust and respect.
  • Ability and willingness to stay awake and alert during overnight shifts.
  • Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
  • May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
  • Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.


·        Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs. 

AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • High School Diploma Required
  • Professional


YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.

YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k…


2500 Northeast 54th Street, Seattle, WA 98105

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