Wish Granting Coordinator

Job Type

Full Time



Application Deadline:



1111 Marcus Avenue
Suite LL22
Lake Success
New York
United States


Wish Granting Coordinator - Overview

Make-A-Wish Metro New York and Western New York is looking to fill the position of Wish Granting Coordinator in their Lake Success, Long Island office.

The successful candidate will report to the Senior Director of Wish Granting and will be responsible for all aspects of coordinating the process of granting magical wishes of eligible children. Major duties include researching all options for delivering wishes in the most cost-effective and quality manner, communicating with vendors, health care professionals and volunteers or interns, and keeping the wish database and paper files up to date and in compliance with National Standards and Chapter guidelines.

Essential skills and abilities include exceptional attention to detail, the ability to manage multiple projects simultaneously, database and Microsoft Office experience, the ability to motivate and support a diverse constituency in a team-oriented atmosphere, and strong interpersonal and verbal/written communication skills, applying solution-focused, creative thought to situations and ability to develop and work within a budget with supervisory support. To be considered, candidates must be committed to and passionate about the mission of the Make-A-Wish Foundation and have a strong desire to work collaboratively as an efficient part of a dedicated team of professionals.

Principle Accountabilities:

  • Coordinate the process of granting wishes
  • Research all options for delivering wishes in the most cost-effective and quality manner.
  • Utilize available resources provided by the National office and through local development efforts.
  • Develop relationships with vendors who may provide ongoing donated products or services.
  • Obtain new wish resources.
  • Liaison to all vendors (i.e. Give Kids the World for Disney World wishes) and constituencies (i.e. volunteer corps, medical community) involved in the wish-granting process.
  • Build and maintain relationships with wish-granting volunteers to ensure open dialogue and compliance with National Performance Standards and Chapter-wide policies and guidelines.
  • Communicate with health care professionals; volunteers and family members to ensure each wish proceeds in the best interest of the child.
  • Update and keep current wish database and equivalent paper files on each child to ensure compliance with National Standards and Chapter guidelines.
  • Coordinate all specific aspects involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
  • Keep abreast of National policies, guidelines and resources as they relate to the wish-granting program.
  • Participate as a productive member of the team at department/staff meetings.
  • Available, on a rotating basis, 24 hours per day/7 days per week to handle wish child/family emergencies
  • In conjunction with the Medical Outreach department, assist in the execution of outreach furthering the message of the mission; building and maintaining relationships with hospital caseworkers, doctors, social workers and other medical team members.
  • Represent the Foundation at events and or trainings when requested.
  • Work on special projects as needed.

Essential Skills and Abilities:

  • Ability to manage multiple projects simultaneously and achieve objectives.
  • Database and Microsoft Office experience.
  • Strong interpersonal and verbal/written communication skills; building and sustaining productive long-term relationships.
  • Detail-oriented and well organized.
  • Able to successfully work in a collaborative, team-oriented organization.
  • Ability to motivate and support a diverse constituency in a team-oriented atmosphere.
  • Commitment to and a passion for the mission of the Make-A-Wish Foundation.
  • Some travel may arise on an as needed basis.


  • 1 - 3 years of experience in administration, clerical, social work or child life, human services, social services, community health, public health or related field.
  • Associates Degree required, Bachelors Degree preferred.
  • Proficiency with Microsoft Office Suite.
  • English required; Bilingual English/Spanish a plus.

Physical Demands:

The physical demands and work environment listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

  • Physical Demands: While performing this job employees may occasionally be required to talk, stand or sit for long periods of time, walk, climb stairs, key data, stoop, twist, bend, crawl, speak and hear. Employees may drive a motor vehicle and may be required to travel during business hours and overnight up to 10% of the time. Person must also be able to move/lift up to 20 pounds.
  • Work Environment: While performing this job employee is exposed to normal office conditions which would include varying levels of background noise and normal office distractions.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply


Please submit a resume and cover letter with salary requirements to rsharma@metrony.wish.org by Friday, April 27, 2018. Applications without a cover letter will not be considered.