Intensive Case Manager (RAD Phase I)

Job Type

Full Time


Details: DOE; Comprehensive Benefits




San Francisco
United States




Job Summary: The Intensive Case Manager provides intensive supportive services, in addition to deep referral and linkage, to residents of 990 Pacific and 227 Bay. The properties are both senior/disabled former public housing sites, recently transferred to Chinatown CDC under the RAD program. Both housing sites encompass a diverse ethnic mix of isolated seniors and disabled individuals from trauma informed backgrounds in need of clinical intensive and comprehensive case management services. This position requires a motivated and resourceful person, who can incorporate a trauma informed systems approach, in the provision of intensive case management services. This position is ideal for someone who is interested in utilizing their clinical background within a housing context, to support residents’ ability to live independently in affordable housing owned and operated by a mission driven non-profit based in Chinatown.


Full-time, Nonexempt


Chinatown and North Beach neighborhoods, San Francisco


Monday through Friday, regular business hours plus some nights and weekends


DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 25 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

• Participate in initial resident screenings and intakes

• Conduct intake and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents

• Coordinate and/or provide case management and counseling services to establish goals, support individualized action plans, and track resident progress toward meeting the goals

• Provide assistance and referral to support residents in obtaining or maintaining benefits, increasing income, and connecting with community resources

• Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance

• Work in collaboration with Property Management and others to orient residents to the lease, lease addendum, and house rules

• Assist residents in communicating and responding to Property Management

• Support Resident Service Coordinators in providing/coordinating services, intensive case management, and activities that strengthen and stabilize their housing

• Attend monthly resident and staff meetings

• Perform health and wellness checks as needed

• Maintain resident files on all services provided including intakes, needs assessments, service plans, referrals, and outcomes

• Track resident services data in multiple databases on a regular basis

• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork

• Provide information for and/or assist with writing grant applications

• Conduct resident surveys to measure programs

• Assist Resident Services team, especially at organizational events

• Attend meetings and trainings

Knowledge, Skills, and Experience:

• General understanding of, and sensitivity to, issues related to trauma informed and severely isolated environments, substance use, mental health, and aging amongst the very low-income population

• Strong analytical, problem-solving, and follow-through skills

• Ability to collaborate with other social service agencies

• Ability to maintain confidentiality of information

• Capacity to operate independently, take initiative, and exercise independent judgment

Ability to remain professional in stressful situations

• Ability to work effectively with culturally diverse populations

• Experience working on an interdisciplinary team

Minimum Qualifications:

• Bachelors’ degree in social work or related field

• Three years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues

• One year of experience working with families

• Knowledge of, and sensitivity to, the needs of low-income populations

• Experience with crisis de-escalation and the harm-reduction model

• Experience with support or psychoeducational groups

Preferred Qualifications:

• Masters’ degree in social work or related field • Bilingual and biliterate in English/Spanish or English/Chinese

• Knowledge of public benefits and how to screen for benefits eligibility

• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site

• Prior experience measuring program outcomes

Professional Level

None specified

Minimum Education Required

No requirement