Clinical Case Manager - Senior Full Service Wellness

Job Type

Full Time




1500 Franklin Street
San Francisco
United States


Agency Overview

Founded in 1889, Family Service Agency of San Francisco is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. FSA's mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice and supportive communities.

Program Description

The Senior Full Service Wellness Program is a Mental Health Services Act program serving older adults, aged 60 and over, living with severe psychiatric disorders, providing comprehensive and integrated treatment services, including mental health and substance abuse treatment, physical health care, housing assistance, and vocational and educational support. It employs an inter-agency, multidisciplinary approach to provide comprehensive, recovery-based services 24/7, including housing, basic needs assistance, and integrated mental health and substance abuse treatment services.


Job Description

Provide outreach and engagement to challenging senior populations, typically homeless and living with severe and chronic mental illness, using the Mental Health Recovery Model. Perform key counseling, case management duties, crisis intervention and advocacy work in office and in community settings, including home and streets, both individually and in groups. Assist access to eligible benefits and housing resources. Work collaboratively with primary care providers, pharmacists and collateral agencies, advocating on behalf of the participants. Have the opportunity to share elements of personal recovery capacities with clients. Maintain documentation standards with daily progress notes, assessments and treatment plans of care, maintaining chart health standards.  Assist in the development and organization and conducting of innovative programming utilizing recovery and strengths based approaches including harm reduction principles. The program follows a recovery-oriented model of care, and practices harm reduction. Meets with supervisors and/or program managers regularly; performs related duties as assigned. Maintain accurate detailed observation and progress records for later electronic billing data entry. Additional duties as needed will be assigned.


Minimum Qualifications:

  • Passionate about working with at-risk populations, interested in principles of recovery, and dedicated to creating caring, supportive therapeutic alliances.
  • Bi-Lingual/Bi-Cultural Spanish speaking preferred; other Bi-Lingual/Bi-Cultural candidates welcome.
  • Accurate and detail-oriented in documentation of treatment plans/charting.
  • Knowledge of DSM-V and diagnostic criteria.
  • Experience with Community Behavioral Health Services (CBHS)
  • Masters Degree in Social Work or Psychology.
  • BBS-registered; licensed or licensed-eligible (LCSW or MFT).
  • Must have experience in case management and mental health services for people living with severe and chronic mental illness.
  • Must have a valid California driver’s license.
  • Experience serving those living with dual diagnoses, and experience with seniors strongly preferred.
  • Ability to work with various ethnic backgrounds and cultural orientations.
  • Strong organizational, communication, interpersonal and time management skills.
  • Ability to work a flexible schedule, including weekends, when needed. 
  • 37.5 hours per week.
  • Skilled at building rapport with people living with mental illness and co-occurring substance abuse disorders.
  • Team player with a welcoming, collaborative attitude.


Additional Information:

Division: Senior

Position: Full-time

Reports to: Program Manager





Medical, Dental, and Vision insurance (PPO or HMO options)

403(b) retirement plan

Employer paid life insurance

Employee Assistance Program

Flexible Spending Account (both medical and dependent care)

11 Paid holidays

21 days of Paid Time Off

Professional Level


Minimum Education Required

Master's degree

How To Apply

Please click on the link to apply:



Ed Fowler

Geriatric Mental Health Director

P: 415-474-7310