Program & Training Manager

Job Type

Full Time




New York
New York
United States


Position Summary:

As part of the Benefits Access department, the Manager will strengthen departmental efforts through staff program support, training, technical support and data management. The Program & Training Manager will support day-to-day client work of seven (7) field staff, with overall supervision provided by the Director, Benefit Access. The Program & Training Manager will develop and lead training efforts for internal staff and external partners on public benefits eligibility and enrollment systems, such as ACCESSHRA and HRA’s Paperless Office System (POS). The Program & Training Manager will be responsible for maintaining training materials, external data and programmatic lists to support staff and partners. The Program & Training Manager will also serve as the main point of contact for field staff and external partners on technical issues relating to program protocol, eligibility, data capture and enrollment systems support. 

Principal Responsibilities:

  • Provide day-to-day support, guidance and program management relating to client services for SNAP Specialists in the field
  • Lead training for Met Council staff and CBO sites on public benefits eligibility and enrollment systems
  • Manage internal and external program data, analyze data to identify potential issues and areas of success
  • In conjunction with the Director, Benefit Access, develop and implement training action plans to address issue areas
  • Serve as main point of contact for technical support, program eligibility questions, documentation questions, client advocacy efforts, etc… to streamline and strengthen client services 
  • Provide on-site support for program launch at new sites
  • Innovate and coordinate program outreach projects with volunteers, in particular, initiating seasonal greenmarket outreach
  • Utilize AWARDs client database for tracking client interactions and reporting purposes
  • Participate in coalition meetings and HRA meetings to ensure up-to-date knowledge on SNAP protocol and policies
  • Provide direct client services at main site and field offices as needed
  • Manage one (1) Part-Time SNAP Specialist, interns, volunteers


  • Ability to initiate and complete projects with minimal supervision (follows up and follows through as appropriate with minimal guidance)
  • Exercises good judgment
  • Strong communicator
  • Ability to excel on projects independently while communicating with supervisor, stakeholders and colleagues
  • Strong attention to detail 
  • Assumes responsibility for projects and client services under their purview
  • Ability to comprehend and distill complex protocol for dissemination to a wider audience

Skill and Education:

  • Bachelor’s Degree required, Master’s Degree preferred
  • 2 years of management experience required
  • Knowledge of public benefits system preferred
  • Proficient in Microsoft Office Suite, particularly with Excel preferred 
  • Strong knowledge of public benefits enrollments systems required
  • Familiarity with low-income communities and needs in New York City preferred


Physical Demands:

  1. Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot
  2. Required Constantly: Willingness and ability to travel throughout the 5 boroughs of NYC via public transportation.
  3. Required Frequently: Standing and climbing stairs; carrying laptop & mobile equipment(approx. 8-10 lbs)



Level of Language Proficiency

Special Requirements:

Additional language capabilities, particularly Spanish or Russian strongly preferred

Professional Level


Minimum Education Required

4-year degree