Systems Administrator


Job Type

Part Time

Salary

Details: Yearly Salary

Published:

04/02/2018

Address

Brooklyn
New York
United States

Description

As a member of Ascend's technology team, the systems administrator will play a critical role supporting and administering the organization's applications and infrastructure. Travel between our Brooklyn schools and occasional weekend and/or evening work is required.


The systems administrator is responsible for:
  • Executing projects designed by the managing director of technology and supporting in the deployment, configuration, and management of Ascend's physical and virtual server infrastructures as well as core systems
  • Working with the MD of technology and team members to develop a scalable strategy for Ascend's infrastructure
  • Managing and maintaining of Ascend's voice and data networks including LAN/WAN/WLAN and VoIP systems
  • Creating and maintaining documentation around all technologies and technology policies and procedures
  • Catering to various sites' audio-visual needs, including testing, set-up, and maintenance
  • Installing, maintaining, and troubleshooting all hardware and software issues
  • Assisting in the implementation of new technologies
  • Assisting and managing day-to-day requests using Zendesk, our support request system
  • Communicating proactively with the school staff to research and develop best-practice processes
  • Administering and supporting core applications, including Infinite Campus, Citrix ShareFile, IlluminateEd, Office 2013/2016/365, ActivInspire, and Zendesk
  • Providing responsive and courteous support to resolve all technology issues
  • Providing general application and infrastructure support
  • Providing timely and service-oriented support to resolve issues
Staff and Reporting Relationships

The systems administrator reports to Ascend's managing director of technology.


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Qualifications
  • Bachelor's degree from a competitive college or university
  • 3+ years of work experience in a fast-paced, rapidly evolving environment

A proven track record and high degree of proficiency in at least four of the technical areas below:

  • Switching/Routing/Firewalls/Load Balancing
  • Wireless networking (Autonomous, Lightweight, and/or Cloud Managed infrastructures)
  • VoIP technologies and implementations
  • Microsoft Server Technologies (Windows Server 2012 R2/2016, Hyper-V, IIS, File & print services)
  • Microsoft Domain Management (AD DS, ADFS 3.0, DNS, DHCP, Azure AD Connect)
  • Microsoft Client Management (Group Policy, Desktop Imaging)
  • DR/Resiliency planning (clustering, backups, email archiving/journaling)
  • Supporting Blackberry/iOS/Android/Windows devices
  • Industry certifications are a plus (Microsoft, Cisco, PMI, HP, etc.)
  • Demonstrated ability to diagnose issues, identify root causes, and design effective solutions
  • Experience with a student information system
  • Experience managing policies and procedures to set best practices and deliver high-quality support

Skills and Traits


A successful systems administrator will demonstrate:

  • Excellent customer service skills and the ability to prioritize and communicate effectively with non-technical users
  • Comfort with performing hands-on work and assisting with strategic projects
  • Ability to thrive in a fast-paced environment
  • Flexibility and the ability to work autonomously as well as take direction as needed
  • Strong results-oriented troubleshooting and commitment to excellence
  • Self-sufficiency with the ability to ask questions and request help when needed
  • Excellent task- and time-management skills
  • Strong verbal and written communication skills and the ability to think critically, quickly, and strategically

PI101858226

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply


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