Program Coordinator II – Client Services

Job Type

Full Time


Details: $17-19/hour DOE




United States


Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good

In ordered to be considered for this position you must apply through our career site at:


The Client Services Program Coordinator II provides administrative support to management or program staff and coordinates program activities designed to move families to self sufficiency. Maintains a detailed understanding of program functions, policies, and procedures; serves as key contact person for program contracts, reporting and data.

Essential Functions:

·        Coordinates office operations; implements departmental operating policies, procedures and systems, assuring conformance with agency policies and objectives; assists with administrative tasks involving personnel.

·        Initiates completion of regularly recurring reports and standard correspondence; maintains accumulative records, making periodic audits as necessary; maintains follow-up system or reports requiring action on a periodic basis; sets up and maintains records management system.

·        Tracks budget items, places office supply orders, and prepares documentation for credit card payments, and prepares mail merges.

·        Process and maintains vendor agreements. 

·        Supports grant preparation process by reviewing and editing documents. Monitors contracts and tracks outcomes. Coordinates subcontracting processes for joint grant processes including the development of subcontracts, tracking of all contract expenses, billing, payment, and contract monitoring and compliance.  Ensures that grants are processed in a timely fashion; performs centralized reporting for city grants.

·        Works closely with the Client Data Team and Outcome and Evaluation Analyst to ensure that Program Coordinator systems integrate seamlessly with data tracking and reporting systems.

·        Runs reports, queries (SQL) and compiles data from Client Track database and makes summary reports. Reconciles data to ensure accuracy.

·        Composes, types, proofs, edits, and copies letters and other correspondence, reports, tables, minutes, and other documents.

·        Coordinates or manages special projects such as community donation drives, client support events, volunteers and distribution registrations.

·        Serves as key contact person and liaison with other departments, staff, other agencies, and the community; coordinates dissemination of information as appropriate.

·        Arranges, schedules, and prepares for meetings, workshops, training sessions, and the like; assembles materials, reserves sites, takes minutes and distributes them to others.

·        Supports Associate Director, Energy Program Manager, and Center Managers ; provides information regarding established services or processes.

·        Represents the program on agency committees as needed.

·        Travel between sites and provide backup administrative support to other Service Centers as needed.

·        Maintains confidentiality of sensitive and confidential materials.

·        Communicates effectively, both orally and in writing, with clients, other employees

·        Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.

·        Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.

·        Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. Core competencies are listed below.

·        Regular attendance and punctuality is essential to our business and to this position.

·        Other duties as assigned.

Required Qualifications:

·        AA degree in social services, business or public administration, or related field, or 2 years of administrative experience.

·        Attention to detail; able to multitask and work independently with accuracy.

·        Intermediate skills in Microsoft Outlook, Word, Excel, and PowerPoint. Knowledge of databse systems as needed for data entry and reporting.

·        Travel between Hopelink sites in personal vehicle.

Licenses, Certificates and other requirements:

·        Must pass criminal background check through the State Patrol.

·        Valid Washington State driver’s license.

·        Reliable personal transportation.

·        Proof of personal automobile liability insurance.


The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

Professional Level

None specified

Minimum Education Required

2-year degree