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Program Manager - Women of Change

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Project HOME | Philadelphia, PA


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.


Job Summary:  We are seeking a caring, experienced individual for a full-time Program Manager position at Women of Change residence. Women of Change is a low demand Safe Haven residence that serves 25 women who are living with mental illness and have experienced chronic street homelessness.  Residents may also often have substance use and/or significant health issues. The Program Manager responsible for the developing a caring, supportive environment that promotes the emotional, physical and mental well being of the residents, and focuses on achieving permanent housing placements and community inclusion for the residents. Responsibilities include overall management of the residence, supervision of staff (clinical and support), maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Essential Duties and Responsibilities

  • Oversee hiring and on-boarding of staff, with assistance from Senior Resident Services
  • Coordinator. Provide regular supportive supervision for staff. Manage the schedule of support
  • staff shifts and on-call shifts.
  • Advocate on behalf of residents, and collaborate and coordinate services with city agencies
  • and community organizations
  • Attend city-wide Safe Haven provider meetings and other related meetings.
  • Oversee medication monitoring conducted onsite for WOC residents; work closely with Project
  • HOME nurse on quality control, training and documentation.
  • Coordinate with homeless outreach programs and community agencies to facilitate referrals.
  • Review documentation for all referrals to assure eligibility compliance, including chronic
  • homelessness and history of serious mental illness.
  • Train and supervise staff on implementation of evidence-based practices that promote wellness, recovery, resiliency, community inclusion, employment and educational goal attainment
  • Work with staff to create an environment that combines the necessary structure, case
  • management support, and safety to facilitate resident growth, individuality and connection to
  • the Project HOME and external community.
  • Recognize and manage crisis situations. Address safety issues, incident reports and
  • grievances with residents and staff.
  • Oversee resident recovery plans, including discharges and housing placements through
  • CEA-BHRS and other providers and community supports.
  • Manage the budget and resident program fees. Oversee Fee for Service documentation.      
  • Complete documentation as required, including electronic record keeping system, resident files and reports.
  • Organize and participate in team meetings, case reviews and concurrent review meetings as scheduled and other program or agency meetings as assigned.
  • Assure the program meets strategic plan goals and work to assure data quality assurance.
  • Work with Property Management staff to keep the building safe and clean.
  • All other duties as assigned.


Minimum Qualifications

  • Minimum of 3 years of experience with individuals experiencing homelessness, mental illness and substance use.
  • Minimum of 2 years of supervisory experience.
  • Strong organizational, interpersonal and written communication skills
  • Valid Driver's License
  • Proficient in Microsoft outlook, word, excel and electronic record keeping
  • Familiarity with Philadelphia mental health, housing and/or substance treatment providers.
  • Ability to climb stairs; occasional lifting.



Preferred qualifications

  • Degree in Social Work or related field
  • Residential and/or outreach experience
  • Experience with Trauma Informed Practice, Motivational Interviewing, Critical Time Intervention, Stages of Change or other evidence-based practices.


Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Professional


Philadelphia, PA

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