Case Manager (Bilingual English/Chinese REQUIRED)
- Job posted by University Settlement Society of New York
189 Allen Street
Overview: University Settlement is one of New York City's most dynamic social justice institutions, with an impressive legacy as the first settlement house in the nation. For 130 years, University Settlement has been an anchor in the low-income and immigrant communities where we work, offering pioneering programs in early childhood care and education, youth development, eviction prevention, literacy, theater and visual arts, senior services, and mental health. Each year, we engage over 40,000 New Yorkers through our network of 31 sites in Manhattan and Brooklyn. Our mission is to empower the individuals we serve through comprehensive, quality services that strengthen families and meet the current needs of the community.
Project Home is a blended program that combines the following services: homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy group; We are part of University Settlement, a community-based, multi-service agency that has served the Lower East Side and Chinatown communities since 1886.
The Case Manager provides direct services to families and individuals facing housing instability and/or are dealing with a wide range of housing issues including eviction, lack a repairs, lease issues, lack of tenants’ rights information, maintenance of housing subsides, and assistance with emergency housing issues to name a few . Direct services include tenants’ rights counseling, landlord /tenant mediation, advocacy in court or hearings and to secure/maintain benefits and entitlements, and crisis intervention.
- Perform outreach, intake, and on-going assessment to understand tenants’ needs and plan next steps to address housing needs.
- Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions
- Assist with programmatic outreach and community education around housing issues
- Provide crisis intervention and counseling, rotating 24-hour emergency cell phone coverage
- Document all services provided to clients in writing; keep client files up to date; and provide regular statistical reporting on outcomes
- Coordinate with Project Home and other University Settlement staff for quality control and integration of services
- Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
- Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level
- Conduct outreach to participants, community organizations and housing linkages
- Perform other tasks consistent with this job description as assigned by the Director
- Bachelor’s degree required (Social Work or related major preferred, but not required)
- Bi-lingual English/Chinese required; Cantonese preferred
- Excellent communication skills (verbal and written)
- Organization and follow-through
- Knowledge of housing and social welfare systems in New York City a plus
- Ability to work within a culturally diverse community and as part of a team
- Tenacious advocacy skills and a commitment to “case to cause” direct services perspective
Hours: 35 hours/week, generally business hours but flexibility required for emergency services.
Level of Language Proficiency
Bilingual English/Chinese requried
Minimum Education Required