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Member Support Associate (PT)

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Published 4 days ago

SSN is a community of 80 organizations working together to improve programming, practice, and policy to address the root causes of educational inequity for youth in NYC. Founded in 2013 by the leaders of 15 education and youth development organizations, The Network was built on a shared understanding that all organizations could serve more students more effectively by collaborating instead of competing.  At that time, there was little infrastructure to support collaboration, and youth-serving organizations had limited capacity alone to create or influence the systems, solutions, and structures to address the complexity of barriers their students faced.  

Most recently, COVID-19 has sharpened the focus of inequitable systems on black, brown, and marginalized communities across the city and has presented unprecedented challenges for Network members.  Though intensified now, these barriers have existed long before the pandemic. We know that, as a field, we are not going to see lasting change by doing what’s always been done; one-off programs and interventions are necessary, but insufficient without a systems strategy.  

Today, we carry out activities to coordinate our members - in partnership with other intermediaries and institutions - in advancing our shared mission.

Specifically, we:

  • Fuel collaborations and working groups, in partnership with others, to develop policy and practice solutions for key barriers to equitable outcomes;
  • Share and scale solutions to disseminate evidence-based practices and approaches throughout the network and the field;
  • Conduct research to expand collective knowledge about key challenges and solutions related to inequitable outcomes. To date, our research has primarily focused on youth social-emotional growth and how practitioners can create environments that support social-emotional learning;
  • Build practitioner capacity to create stronger organizations and more impactful programming. Our capacity building activities have focused on areas including using data for improvement, supporting student and staff SEL development, building trauma-informed cultures and more;
  • Elevate youth voice to transform the role youth traditionally play as recipients of services into leaders and decision makers in their organizations, schools and communities. 


Position Summary:

Student Success Network is seeking a part-time Member Support Associate to support practitioners in gathering high-quality data measuring student social-emotional learning growth. 

This is a part time, temporary role, beginning in August 2021 and ending in June 2022.   During the months of August-November and April-June, we estimate that the role will require approx. 15-20 hours/week. During the months of December-March, we estimate that the role will require approx. 10 hours/week. There may be the option for extension beyond June 2022.


Core responsibilities include: 

  • Create and manage communications to Network members participating in the survey effort;
  • Conduct 1-1 meetings as needed to answer questions and direct members to the appropriate resources; 
  • Provide overall project management, including maintaining records of who is participating and their timelines;
  • Manage relationship with Resonant Education, our online survey platform provider, to ensure member experience is strong;
  • Run regular trainings to educate members on survey program and update training materials as needed; 

Ideal characteristics and skills: 

  • Stellar project management, with a proven ability to create and manage project plans on tight deadlines with a high level of accuracy;
  • Customer service oriented;
  • Ability to anticipate potential roadblocks and develop solutions for overcoming them;
  • Excellent written and verbal communication skills; 
  • Comfortable with technology and committed to using it to improve processes, specifically:
  • Interested in Racial Equity, including expanding your analysis and knowledge about the role that racial inequity plays in our society, and building and/or deepening your commitment to racial justice work;
  • Knowledgeable about the challenges and opportunities associated with data-driven improvement in the nonprofit setting;
  • Excited by the challenges and opportunities for growth in a young, rapidly evolving organization.

Education and Work Experience: 

  • Bachelor’s degree required;
  • Minimum 1-2 years work experience.


SSN is a community of 80 organizations working together to improve programming, practice, and policy to address the root causes of educational inequity for youth in NYC. Founded in 2013 by the leaders of 15 education and youth development…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Job Type
    Temporary
  • Start Date
    August 16, 2021
  • Application Deadline
    August 2, 2021
  • Education
    4-Year Degree Required

Benefits

Benefits and cool perks: 

  • Being a part of a small but mighty team in addition to a larger network of the city’s most innovative and impactful nonprofits
  • Flexible work space
  • Flexible vacation policy
  • Occasional team lunches and outings

Benefits and cool perks: 

  • Being a part of a small but mighty team in addition to a larger network of the city’s most innovative and impactful nonprofits
  • Flexible work space
  • Flexible…

Location

Remote
Work may be performed anywhere in United States
Associated Location
25 Broadway, New York, NY 10004, United States

How to Apply

Please complete this application form. You will be asked to upload a resume and cover letter. Reach out to lucy@ssn-nyc.org with any questions.

We're looking for the best candidate for the job, so we encourage those interested to apply even if they do not fulfill every qualification on paper.

Student Success Success is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Student Success Network offers a full benefits package and multiple opportunities for professional growth.



Please complete this application form. You will be asked to upload a resume and cover letter. Reach out to lucy@ssn-nyc.org with any questions.

We're looking for the best candidate for…

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