Group Services Coordinator

Job Type

Full Time

Published

07/23/2018

Address

99 Gansevoort Street
New York
NY
10014
United States

Description

Monday through Friday Schedule

Early and evening hours and weekends sometimes required


As part of the Visitor Experience team, the Group Services Coordinator (GSC) will work with the Assistant Manager of Visitor Services and be the primary contact for scheduling group visits and tours to the Whitney which includes private tours, school and access groups, internal and VIP tours, tourist groups, and non-guided visits. This position ensures all details regarding a group's visit are handled efficiently creating a positive visitor experience from initial contact through the Museum visit and departure. This position is primarily administrative, with some public-facing aspects. 


Successful candidates will bring energy and excellent customer service skills, a proven record of great written, and organization skills, strong attention to detail, dedication, and ability to foster a pleasant visitor experience in a high-pressure environment.


Primary Responsibilities


  • Managing all systems involved in scheduling group inquiries through email or via phone
  • Demonstrating good judgment and be able to work independently
  • Managing the group's payment schedule and providing confirmation letters 
  • Maintaining previously established and new relationships with tour operators
  • Consistent review and evaluation of all data processes to ensure most effective and efficient procedures are in place 
  • Working closely with Education, Security, and other Museum Departments to ensure that tours run smoothly


Requirements 


  • Bachelor's Degree or equivalent 
  • A minimum of 3 years sales/customer service experience 
  • Database management 
  • Strong organizational and communication skills 
  • Strong working knowledge of Microsoft Office and Excel
  • Excellent attention to detail 
  • Multitasker and problem solver 
  • Prior office experience and customer service experience preferred


About the Whitney


The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.


EEO Statement


The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

Benefits

The Whitney is a great place to work and offers an excellent benefits package including health insurance, generous paid time off, a 403(b) retirement plan, and free admission to many museums in New York City and nationally.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

http://whitney.org/About/JobPostings

Please complete an application located on the Museum’s website: https://whitney.org/About/JobPostings


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