Participant Navigator

Published 6 days ago

Caring is at our core!


Our Vision :

Associated Services for the Blind and Visually Impaired (ASB) seeks to inspire all who are living with vision loss to thrive.


Our Mission:

ASB is dedicated to assisting all who are living with vision loss to achieve greater independence through excellence in education and wrap-around support services that advance necessary skills and establish meaningful community connections.  ASB is committed to collaborating with local, regional and national partners to broaden access to resources and opportunities that enable those we serve to live their lives to the fullest.


Our commitment to Diversity, Equity, and Inclusion:


ASB is fully committed to diversity, equity and inclusion. We embrace the diversity within our organization and within the multi-faceted community we serve. We embrace the principles of equity, fairness, and inclusion and we remain committed to best practices for providing anyone, anywhere on the vision loss continuum with the education, tools, and wrap-around services that they need to navigate their communities, manage their specific visual challenges, and live their fullest lives.  


At ASB we realize that there are many forms of diversity including racial, gender, sexual identity, cultural, religious, economic, ability and disability, and we work diligently to be open and welcoming to all. Our work is collaborative – with those we serve, with our professional staff, with healthcare professionals, with community partner organizations, and with other human services agencies regionally and nationally.  We believe that this collaborative framework, across disciplines and communities, as well as our commitment to serving those with vision loss makes our organizational efforts more diverse, more equitable, more inclusive, and more sustainable over time.


ASB is seeking a Participant Navigator who serves as a single point of contact and gatekeepers for referring organizations and participants and students to ASB programs. Provide direct participant assistance with accessing internal and external resources. The incumbent must be able to perform the following essential functions:


·       Assist participants in understanding the resources available including informing eligible participants about education and enrichment programs and facilitated groups 

·       Serve as a direct link between participants and external partnering organizations. 

·       Facilitate appointments for consults and support services within established service standards, including instructors, group facilitators, and enrichment programs. 

·       In collaboration with Director of Development and Learning, coordinate goal development and management to be used by instructors and group facilitators

·       Follow participants throughout the care continuum 

·       Work with Education and Enrichment staff and others to collect data, track outcomes, and support strategic planning processes. 

·       Provide follow up and assessment of participant from initial intake through successful attainment of goals; review and develop plans for improvement in collaboration with Director of Learning and Development

·       Deliver quarterly report card to Director of Learning and Development,  Director of Participant Engagement and Outreach and Chief Program Officer which demonstrate outcomes and performance improvement activities. 

·       Adhere to established productivity benchmarks. 

  • Act professionally at all times as a representative of ASB, demonstrated by interacting positively with ASB Staff, program participants, volunteers, Board Members, organizational partners and guests
  • Completion of work in a timely and high-quality manner, meeting established deadlines and sensitive to the needs of the ASB targeted population

·       Build and maintain internal and external stakeholder relationship

·       Provide excellent customer service 

·       Perform special projects and other duties as assigned


Reporting & Staffing

·       This position has no direct reports


ASB’s organization and culture is committed to the following:

·       Treats all individuals with courtesy and respect at all times

·       Establishes and maintains good working relationships and partnerships

·       Is open to differences, ideas and suggestions

·       Communicates effectively

·       Makes and keeps commitments

·       Adheres to established policies and procedures

·       Does not participate in non-productive activities or conversations



·       Bachelor’s degree in Social Work or related field required; Master’s degree preferred

·       Experience with customer service concepts and methods for service improvement preferred

·       Experience working in the disability community, healthcare setting, or related field

·       Experience working with vulnerable population

·       Familiar with resources in the Philadelphia area preferred

·       Experience using a database to record and organize participant information. Salesforce experience preferred. 


We believe all individuals participating in ASB programming should take part in the development of personal goals tailored to how they wish to live and function with the level of vision they possess. Participants should be supported to learn new skills to help achieve their goals based on the best practices instituted and approved by ASB. As a member of the ASB team, you must agree to promote and not deviate from the teaching curriculum of ASB.



Associated Services for the Blind and Visually Impaired does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Caring is at our core!


Our Vision :

Associated Services for the Blind and Visually Impaired (ASB) seeks to inspire all who are living with vision loss to thrive.


Our Mission:

ASB is dedicated to assisting all who are living with vision loss to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    July 12, 2021
  • Application Deadline
    July 9, 2021
  • Education
    4-Year Degree Required
  • Professional Level


Competitive benefit package

Competitive benefit package

Level of Language Proficiency




Temporarily Remote
Work must be performed in or near Philadelphia, PA
Associated Location
Philadelphia, PA, USA

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