Program Coordinator

Job Type

Full Time

Published

05/23/2018

Start Date

06/18/2018

Application Deadline

06/08/2018

Address

259 North Lawrence Street
Philadelphia
Pennsylvania
19106
United States

Description

Under the direction of the Women Veterans Center’s (WVC) Manager, the WVC Coordinator helps facilitate a supportive and welcoming facility for women veterans and their families. The WVC Coordinator assists with the day-to-day operations of the Women Veterans Center, integrates women veterans into existing VMC provided services, helps maintain a comprehensive client data base, implements impactful programming, performs external outreach/awareness, and provides support to women veterans.


Key Responsibilities:

  • Serves as a point of contact and liaison for women veterans and their families as they utilize the Center’s resources and services.
  • Greets clients and visitors to the WVC in a professional and courteous manner.
  • Maintains a thorough understanding of VMC services, events, and programs communicating as needed with consumers, external supporters, government officials, Veterans Administration (VA) officials, and well as the public.
  • Enthusiastically shares information about all Veterans Multi-Service Center (VMC) related programs, activities, and services; including client participation requirements, location of services, and referral process for new clients.
  • Must be comfortable supporting women veterans in crisis including exhibiting an understanding of challenges the client(s) faces to transition in a civilian-based environment.
  • Participates in the planning, and implementation of a robust calendar of wellness, volunteer, fellowship, and special events for WVC. These activities take place both off and on-site during regular and non-regular work hours.
  • Utilizing CRM (Customer Relationship Management) Software and maintain strict client confidentially and privacy protocols, manages, records, and ensures accuracy of all client-related data including intake forms, sign-in sheets, participation waivers, token tracking, and vouchers.
  • Interviews veterans and their dependents as part of intake services; review potential client’s military, social and medical histories to collect information pertinent for internal/external programmatic, therapeutic, and wellness referrals.
  • Consults with medical care providers/VSO staff/behavioral health providers regarding specific benefits to which veterans or their dependents may be entitled and aid in their acquisition of benefits.
  • Shares VMC/WVC related messaging, at events and outreach activities to market VMC/WVC awareness.
  • Creates WVC related social media content including Facebook posts, Eventbrite invites, Canva images etc.
  • Additional duties as assigned by supervisor.


Requirements:

Women veteran preferred, must understand CRM Software, customer service experience, and have nonprofit organizational experience


Education:

Bachelor’s Degree or equivalent experience preferred


Pay rate commensurate with skills and experience


Veterans Multi-Service Center is an Equal Opportunity Employer

    

Benefits

Comprehensive Benefits Package Includes: medical, vision, dental, holidays, paid time-off, 401k

Professional Level

Entry level

Minimum Education Required

High School


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