Published 22 days ago

Family Support Coordinator (Bilingual)

On-site, Work must be performed in or near Boston, MA


Job Type:Full Time
Salary:USD $62,500 - $68,000 / year


About Room to Grow

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its mission is to offer structured parent support, material goods, and community connections to support parents as they activate their natural strengths and expand their knowledge, so children thrive from the start. Room to Grow was founded in New York in 1998 and expanded to Boston in 2005, currently partnering with over 1,500 families with an annual budget of $8.5M and a team of 50+ passionate and dedicated staff members. 

Room to Grow uses a two-generation, preventative, and strengths-based approach to engage families. Through its unique program, parents and caregivers partner with program staff to develop strategies to support their child's development, select the material items that their child needs, and connect with community resources that can expand their support network. Room to Grow program staff work alongside parents and caregivers as they build upon their existing skill sets and parenting styles and promote the well-being of their children and family. 

As an entrepreneurial and growth-oriented organization, Room to Grow is in an exciting period of development as it continues to expand its reach and impact in Boston, New York and Chicago. 

Position Summary

Room to Grow seeks a 2nd Hour Family Support Coordinator responsible for guiding families through the second hour of their visit, managing regional Baby Boutiques, managing Family Support Associates, and working alongside other members of the Room to Grow team. Our Family Centers are the heart of our organization - a place where families and program team members come together to discuss a child’s needs and a space where children are often free to wonder and explore. 

The right candidate is personable, organized, enjoys problem-solving, solutions oriented, and child-friendly and is responsible for providing a high quality direct experience to each family with fidelity to Room to Grow’s program model and curriculum and organizational values. The 2nd Hour Family Support Coordinator reports to the Manager of Family Support in Boston. This is an in-person full-time position based in Boston and requires fluency in Spanish and English.

Position Responsibilities

Responsibilities include but are not limited to:

  • Facilitate the second hour of family program sessions using Room to Grow’s research-informed curriculum, which includes: 
  • Guiding parents in their selection of books, toys, clothing, equipment that are best suited for their child while enthusiastically supporting parents’ choices and decision making
  • Answer parents’ questions as they go through the boutique while noticing and affirming parents’ demonstrated knowledge and strengths
  • Modeling the use of key baby and toddler items to support child development milestones and providing practice opportunities for children and their caregivers
  • Manage, develop, and inspire a team of high-performing Family Support Associates with an eye towards meeting / exceeding goals, professional development, and clear delegation
  • Ensure smooth transition between first and second hour visit components through clear and routine communication with other members of the Family Support team as well as the use of the structured family visits schedule. Manage schedule coordination when adjustments need to be made
  • Collect and share program improvement feedback with manager and teams across the organization 
  • Stage and maintain a well-organized and well-cared for Baby Boutique that communicates warmth, dignity, and comfort by either directly conducting or delegating the following activities:  
  • Restock inventory, including ordering from the main site/warehouse as needed and making note of items that are frequently requested by RtG families
  • Organize inventory daily 
  • Maintain a safe environment for children that is conducive to brief parent-child interactions such as exploring new books and introducing toys
  • Additional responsibilities and projects may include: 
  • Boutique design and function upgrades
  • Support various External Engagement projects, including special events

Qualifications and Experience

  • A passion for the mission, vision, and core values of Room to Grow
  • Energetic and hospitable with strong customer service skills
  • Passion for coaching and developing others 
  • Ability to build rapport quickly, especially with parents and children 
  • Comfortable interacting with children on a regular basis 
  • Highly organized, resourceful and solutions-oriented
  • Strong communication skills and comfortable with external engagement
  • High level of professionalism, integrity, accountability, and judgment
  • Highly resourceful, adaptable/agile, and ability to multitask 
  • Motivated, positive, and professional team player
  • Able to lift 40 pounds
  • Strong Google Suite fluency and experience with databases like Salesforce a plus
  • Fluency in Spanish and English required
  • This role is in-person in Boston, MA

Core Competencies

Mission and Culture Alignment - Allows a candidate to thrive at Room to Grow and to be highly motivated by the organization’s work and mission. A successful candidate:

  • Embodies RtG core values, including integrity, respect, growth, collaboration, community and inclusion
  • Articulates an authentic passion for and unwavering belief in RtG’s mission, demonstrating a commitment to and literacy around the issues of equity that undergird the work 
  • Navigates ambiguity and pivots with ease; presents as collaborative and flexible with a strong service mentality and ability to navigate a local/national structure
  • Models transparency and encourages open dialogue and inclusivity
  • Demonstrates a growth mindset; approaches work with a learning orientation, continuously seeking to improve his or her own work and the work of the organization
  • Possesses a deep appreciation for diversity, equity and inclusion and seeks to bring people together along lines of difference; is able to model this value in Room to Grow’s internal work by treating our diverse population of families with sensitivity, respect, compassion, and dignity, as well as demonstrating this value with an external presence

People Management - Enables a candidate to lead, motivate, and manage a cross-functional team to results while managing organizational priorities and operations. A successful candidate:

  • Possesses the ability to build a collaborative and service-oriented culture among RtG staff while developing a team that is curious and passionate about their work 
  • Actively listens and supports the needs or concerns of team members 
  • Clearly communicates and delegates responsibilities, ensuring no gaps or misunderstandings amongst team members
  • Contributes to the overall performance of the team, filling in gaps when necessary

Community Building - Enables a candidate to build strong rapport with a broad range of stakeholders, particularly family participants and community partners. A successful candidate:

  • Nurtures and maintains existing relationships with Room to Grow’s community partners
  • Is well-versed in the work of Room to Grow and motivated to advocate for RtG as we grow and expand, on and off-site
  • Thinks proactively about ways in which RtG can engage with the community and reach more potential program participants 
  • Practices cultural sensitivity in all interactions with Room to Grow community members to help foster a safe and inclusive environment

Resourcefulness - Enables a candidate to respond to difficult and complex situations quickly, responsibly, and respectfully with all constituents involved. A successful candidate:

  • Embodies professionalism, comfortably and respectfully communicating and resolving minor issues with team members, program participants, and external stakeholders alike
  • Reacts calmly and swiftly to unexpected challenges, adapting to unforeseen circumstances and quickly resolving issues
  • Possesses strong time management skills and the ability to prioritize tasks and re-prioritize as necessary when unexpected situations arise
  • Takes initiative by asking for further guidance or clarification as needed in order to execute work effectively. Can work independently, or with a team; is not dependant on any one individual, including those in a leadership position

Data Management - Allows a candidate to process large amounts of data with accuracy and agility and extract key findings and trends in order to inform both the current and future work of Room to Grow.  Enables a candidate to help problem solve and to continuously improve service performance, implementation, and delivery. A successful candidate:

  • Possesses interest and an understanding of data management, using it to evaluate practice and systems improvements
  • Proactively learns new tools for measuring and effectively interpreting data 
  • Embodies integrity in their work with special attention to accuracy and speed 
  • Possesses organization skills necessary to manage large amounts of information

Reasonable Accommodations

We are committed to an inclusive interview experience, including providing reasonable accommodations to applicants with disabilities. We encourage you to share any required accommodations with, who will treat your requests as confidentially as possible.

Diversity, Equity, and Inclusion

We view differences between individuals (e.g., race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset. We celebrate what makes us unique and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment in an effort to better understand and serve the multifaceted cultures and identities of all of those within the Room to Grow community. At Room to Grow, our DEI efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

About Room to Grow

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its…


Room to Grow offers a collaborative work environment, competitive compensation, and a comprehensive benefits package including:

  • 8+ weeks of paid time off per year
  • Medical, Dental and Vision Insurance, Health FSA, Dependent Care FSA
  • 403(b) retirement savings with matching program
  • Quarterly wellness reimbursement up to $150 per quarter
  • So much more! 

Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Room to Grow offers a collaborative work environment, competitive compensation, and a comprehensive benefits package including:

  • 8+ weeks of paid time off per year
  • Medical, Dental…

Level of Language Proficiency

Fluency in Spanish and English Required

Fluency in Spanish and English Required


400 Shawmut Ave, Boston, MA 02118, USA

How to Apply

Submit your application via Room to Grow’s career portal.

Submit your application via Room to Grow’s career portal.

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