Rapid Re-Housing Reunification Stabilization Specialist
- Job posted by Congreso de Latinos Unidos, Inc.
216 W. Somerset Street
The Full-Time Rapid Re-Housing Reunification Stabilization Specialist is responsible providing housing for families’ in need of reunification with their children in foster or kinship care whose reunification is delayed due to lack of safe and affordable housing. The Rapid Re-Housing Reunification Stabilization Specialist will also provide financial counseling services, negotiating terms of financial assistance with landlords and utility companies and assisting with housing relocation. This position will also provide basic case management and referrals to other organizations that provide supportive services or public benefits.
Essential Program Functions
- Conduct initial client intake including needs assessment and the development of an action plan, regular follow-up with clients to measure and ensure goal attainment and client satisfaction.
- Establish and maintain relationships with realtors, landlords, and financial institutions in an effort to locate accommodations for clients as needed.
- Conduct home visits and home inspections, in as needed basis.
- Provide a holistic approach by linking clients to services that can support self-sufficiency using PCM Model.
- Assist clients to fill out Crisis, LIHEAP applications and to counsel them on any energy related issues.
- Document each service provided in Congreso’s internal database. Maintain client’s records and document all contacts with clients in the database.
- Maintain accurate and up-to-date client files.
- Participate in the development and maintenance of referral resources for clients.
- Develop statistical and narrative reports, in order to assist the program manager and/or program director in preparing reports or proposals to funders. Reports that are required by the funders are Rapid Matrix, Linkages, Rapid Tracker and any internal reporting requirements.
- Conduct all phases of housing education/advocacy and counseling, under the program director’s supervision.
- Participate, with the program manager and/or program director, in the development and/or refinement of data collection systems.
- Regularly attend and actively participate in staff meetings, training sessions, case reviews, case consultations with medical case managers programs, etc
- Provide support to staff when they are in need of consulting about specific cases
- Provide assistance to the other housing counselors, when needed or assigned by program manager
- Provide training to all counselors, as needed
- 16. Participate in all PCM specific trainings, quality circles, and other forums, and apply the tools and approaches outlined in the PCM framework within all service delivery.
- Work closely with the Family and Housing Services Division, Education and Workforce Services Division, and the Health Promotion Wellness Division to create a pathway for client to achieve economic stability and independence.
Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
- Participate in all PCM specific trainings, quality circles, and other forums, and apply the tools and approaches outlined in the PCM framework within all service delivery.
- Adheres to the Congreso’s security guidelines and ensures the appropriate handling of sensitive information.
- Facilitates and attends relevant staff meetings to promote communication and execution of goals.
- Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
- Other duties as assigned within the scope of position expectations.
Knowledge, Skills, and Abilities (Career Pathway: Leadership/Management)
All Staff Competencies
- Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
- Knowledge and understanding of the targeted community needs and demographics.
- Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
- Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
- Ability to effectively use standard office equipment.
- Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
- Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
- Adheres to all Congreso and departmental policies and procedures.
- Attends all Congreso in-services as required.
- Strong written and verbal communication skills and effectively communicate with individuals and groups.
- Bilingual (Spanish/English)
Direct Services Staff Competencies
- Flexible work schedules to accommodate client needs in the nontraditional work hours, specifically evening hours.
- Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
- Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
- Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
- Ability to effectively interview and engage a client in appropriate programming.
- Ability to exercise conversational English and Spanish.
- Ability to effectively conduct one on one advocacy and/or educational presentations.
- Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
- Ability to articulate, promote, and model the organizational mission, vision and programmatic goals, and strategic plan.
- Understanding of legal/political policies and issues, community resources, and benefits addressing targeted client needs as they affect Congreso services (e.g. TANF, poverty, immigrants).
- Understanding of and implement guidelines and policy for programs and the organization.
- Knowledge of basic client management procedures(PCM) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
- Ability to read and understand a budget – making appropriate financial decisions (including review of spending levels).
- Ability to demonstrate sustained leadership in moving clients towards targeted outcomes.
- Ability to effectively conduct one on one advocacy and/or educational presentations.
- Ability to manage, evaluates, and distributes the work of an individual or teams either programmatically or by function.
Experience, Education, and Licensure
- 2-3 years direct experience with housing counseling advocacy and child welfare system or related field with a focus on special needs populations.
- Must have strong written and oral communication skills. Must be able to establish and maintain effective working relationships with other human services providers, community, and the public.
- Must be able to demonstrate a minimum of intermediate skill in Microsoft Office Suite software
- Bilingual (English/Spanish) required.
- Social service/nonprofit experience is a plus.
Minimum Education: Must have a Bachelor’s Degree in Social Work or related field including but not limited to sociology, psychology, counseling, criminal justice, education, divinity or public health administration. Candidates with a Degree in an unrelated field require a minimum of four years of experience working in child, youth and family serving systems and an approved waiver from the DHS.
Preferred: AA/BS/BA in Human Services, Non-profit Management, Education, Social Services, or related field is preferred
Certification/License: Position will require competition of certification in housing counseling and Housing Quality Standard within first 18 months of hire.
Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.
Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and wellbeing. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.
Minimum Education Required