Job Summary: The Gloria Casarez Residence Program Manager is part of a leadership team charged with management of a 30 unit young adult supportive housing program, LGBTQ affirming, ages 18-23 years old upon move in. The Gloria Casarez Residence provides permanent supportive housing to young adults who have experienced homelessness, aged out of the child welfare system, or were at risk of becoming homeless. The Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.
Essential Duties and Responsibilities
- Intake Coordination
- Work with the Property Manager to facilitate intake process, including interviews, working with referral sources to collect paperwork, and coordinating lease ups and move-ins under a tight time frame. Ensure documentation meets contract requirements.
- Manage the relationship with referral sources including contract agencies to ensure the timely receipt of appropriate housing referrals, and communication around the intake process and documentation needed
- Work with RSC to provide effective orientation for new residents.
- Service Coordination
- Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents
- Facilitate team meetings to ensure coordination of services & leasehold obligations are being addressed
- Provide a trauma informed environment that combines the necessary structure, service coordination support, counseling, interaction, and safety to facilitate Resident growth, individuality and connection to the Project HOME and external community
- Provide oversight of the implementation of the Life Skills Curriculum and other evidenced based trainings.
- Coordinate services and linkages with internal services and outside agencies/providers
- Provide both routine and random drug screens
- Coordinate resident discharges
- Resident Leadership, Managing Partnerships, & Community Integration:
- In an effort to build resident leadership, in partnership with the Director of Residential Services, provide structure and guidance to The Young Adult Community Advisory Board (CAB), resident led endeavors and encourage resident’s strengths in leadership
- Partner with Property Manager and Tenant Council to plan and facilitate resident community meetings.
- Plan and facilitate activities and events for the Project HOME Young Adult Program (70 young adults in 4 sites including GCR)
- Provide regular supervision to Resident Service Coordinator and Case Aids
- Work with RSC to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment, family planning and reunification, and community integration
- Work with the team to ensure documentation is meeting contractual obligations and agency documentation standards.
- Oversee the training, implementation and use of best practices (such as Positive Youth Development and Handle With Care)
- Ensure program is meeting Strategic Plan goals
- Supervise the financial operations of the program
- Develop and manage the annual budget
- Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office
- Property Management
- Work as a blended management team with the Property Manager
- Coordinate and address the follow up related to leasehold violations including but not limited to rent arrears and incidents
- Work with Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators
- Coordinate with team to ensure housing re-certifications are completed in a timely basis
- MSW or related degree and 3 years related experience & 2 years of supervisory experience or BA/BSW, or related degree and 5 years related experience including minimum of 2 years supervisory experience
- Experience serving LGBTQ adolescents & young adults who have experienced housing instability
- Strong organizational, interpersonal and assessment skills
- Understands and affirms the mission of Project HOME
- Strong verbal and written communication
- Knowledge of social service delivery systems
- Strong computer literacy including experience with electronic record systems
- Availability for on call duties
- Identifies as a member of the LGBTQIA community
- Spanish speaking
- Working with homeless individuals and/or in supportive housing
Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.
Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.