Job Summary: The Community Organizer provides housing counseling and tenant rights education to tenants. The position works with the Community Organizing Team (COT) on housing and community issues.
Status: Full-time, Nonexempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Monday to Friday, 9:00 a.m.-5:30 p.m., and some weekends and evenings; flexible work hours needed
Salary: DOE; Comprehensive benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
General Job Responsibilities:
I. Provide housing counseling and tenant rights education with the housing counseling team.
- Coordinate work with the Department of Building Inspection (DBI)’s code enforcement staff/housing inspectors to maintain good and safe conditions in buildings.
- Perform intake on and provide housing counseling to low-income tenants (primarily monolingual Chinese-speaking) by assessing housing problems, answering questions, providing information and education, offering support or translation services, and making referrals during weekly drop-in hours and by appointment.
- Follow up, conduct intake, and provide housing counseling to families residing in single room occupancy hotels via referrals from SRO organizers, City and community agencies.
- Maintain and keep current a system of tracking and reporting housing counseling casework and conduct follow-up work on individual and building wide cases.
- Collect and disseminate subsidized housing information and opportunities (including translation of relevant information) to the public.
- Educate tenants on their rights through housing counseling sessions, workshops, and tenant meetings.
ll. Work with Community Organizing Team (COT) on tenant organizing and empowerment:
- Work with COT in designing and implementing annual grassroots’ leadership development program.
- Work with COT on organizing strategies and mobilizing tenants on community, housing, and tenant right issues.
- Build capacity, develop and empower tenant leaders particularly those residing in single room occupancy (SRO) hotels. Organize SRO tenants on housing justice, eviction defense, and tenant rights.
lll. Develop internal and external working relationships:
- Develop and maintain positive working relationships with tenant groups and community agencies and work collaboratively on addressing short-range and long-range housing and community development issues.
- Work with housing counseling team members and COT team on broader tenant base and capacity building, leadership development, and policies and legislative work to strengthen tenant protections and housing justice.
- Represent organization in speaking and provide translation for Chinese speaking community and tenant leaders at public events including rallies, hearings, workshops, and meetings.
- Work with program staff to coordinate tenant input and support on other community related issues such as land use, transportation, public improvement, housing development, and community facilities, etc.
- Collaborate with the Youth team on planning how to utilize the Woh Hei Yuen space for SRO families.
- Support SRO families going through Section 8 housing vouchers’ process and other rental subsidy programs along with other SRO Families United Collaborative activities and trainings.
- Collaborate with the Chinatown YMCA to work on SRO living room project.
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
Knowledge, Skills, and Experience:
- Sensitivity to the needs of low-income and monolingual populations.
- Knowledge of the needs of low-income residents in Chinatown and San Francisco.
- Strong public speaking and interpersonal skills, with the ability to conduct workshops and meetings in English and Cantonese.
- Ability to work independently as well as in a team structure.
- Good listening skills and ability to exercise patience.
- Strong communication and negotiation skills.
- Creative and comprehensive problem solving skills.
- Commitment to a comprehensive vision of community development and improving the life for low-income people.
- Bachelor’s degree or equivalent combination of education and experience in social services, sociology, psychology, or related field
- Basic word processing, Excel spreadsheet, and PowerPoint
- Ability to speak fluently in Cantonese.
- Capacity to work evening and weekends.
- Experience or familiarity with the Chinatown neighborhood and San Francisco.
- Ability to speak Mandarin Chinese and/or other Chinese dialects. Read/Write in Chinese.
- Experience working with SRO families.
- Knowledge and sensitivity towards homelessness and SRO families in San Francisco and beyond.
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