Foundation Associate

Job Type

Full Time

Published

09/18/2018

Address

Frederick
Maryland
United States

Description

Foundation Overview:

The HealthWell Foundation is a Forbes 100-rated, Maryland-based 501(c)(3) nonprofit organization that provides financial assistance to underinsured Americans to help them afford life-changing medical treatments. Our mission is to reduce financial barriers to care for underinsured patients living with chronic or life-altering diseases. 

Job Purpose:

The purpose of this position is to positively contribute to HealthWell’s efforts meeting its mission. Specifically, persons in the position provide expertise to the Foundation in the areas of clerical and administrative duties.

Position Overview:

Responsible for performing all clerical and administrative duties within the Foundation call center setting. Responsible for receiving and sending all mail for Foundation operations, filing, answering phones, handling all inbound faxes, scheduling meetings, and ordering and restocking supplies.

Key Success Factors:

Strong organizational skills, detail oriented, with professional-level communication skills. Prior clerical and/or administrative experience preferred. Proven ability to work in a fast-paced environment, handling multiple tasks simultaneously and meeting deadlines. Demonstrated ability to provide quality customer service and effectively communicate program information.

Duties and Responsibilities

  • Process all inbound & outbound mail, faxes and letters for the Foundation Operations and hotline team
  • Complete all fulfillments of letters, cards and any other mailings on behalf of operations team including, but not limited to printing, folding and stamping of all outgoing mail
  • Log and report all activities completed, such as faxes, letters and mail  
  • Organize materials and logistics for meetings and management as needed
  • Maintain the team calendar and schedule meetings
  • Monitor office supplies, and place orders as approved by management
  • Act as host and coordinator for all external visitors
  • Follow standard operating procedures for all support-related activities
  • Follow policies and confidentiality dictations to safeguard data and information
  • Complete other duties as assigned by management 

Key Technical Skills and Knowledge (if applicable):

Strong PC software skills, specifically in Microsoft Office. Previous experience in Salesforce.com CRM database and medical terminology/background preferred. Proven ability to proficiently utilize Microsoft excel. Experienced in utilizing office equipment such as photocopier, scanner, folding machine, postage machine etc.

Qualifications & Education Requirements:

High school diploma or equivalent required. College degree, at least Associate level, preferred. A minimum of 2 years administrative and or clerical experience.

Equivalent combination of education and work experience may be considered; computer skills including Microsoft Office Suite products; must be able to lift up to 35+ pounds on regular and frequent basis; ability to deal with confidential information and/or issues using discretion and judgment.

Preferred Skills:

Previous call center clerical experience preferred; ability to work across all departments and or on project teams.

Foundation Overview:

The HealthWell Foundation is a Forbes 100-rated, Maryland-based 501(c)(3) nonprofit organization that provides financial assistance to underinsured Americans to help them afford life-changing medical treatments. Our mission is to reduce financial barriers to care for underinsured patients living with chronic or life-altering diseases. 

Job Purpose:

The purpose of this position is to positively contribute to HealthWell’s efforts meeting its mission. Specifically, persons in the position provide expertise to the Foundation in the areas of clerical and administrative duties.

Position Overview:

Responsible for performing all clerical and administrative duties within the Foundation call center setting. Responsible for receiving and sending all mail for Foundation operations, filing, answering phones, handling all inbound faxes, scheduling meetings, and ordering and restocking supplies.

Key Success Factors:

Strong organizational skills, detail oriented, with professional-level communication skills. Prior clerical and/or administrative experience preferred. Proven ability to work in a fast-paced environment, handling multiple tasks simultaneously and meeting deadlines. Demonstrated ability to provide quality customer service and effectively communicate program information.

Duties and Responsibilities

  • Process all inbound & outbound mail, faxes and letters for the Foundation Operations and hotline team
  • Complete all fulfillments of letters, cards and any other mailings on behalf of operations team including, but not limited to printing, folding and stamping of all outgoing mail
  • Log and report all activities completed, such as faxes, letters and mail  
  • Organize materials and logistics for meetings and management as needed
  • Maintain the team calendar and schedule meetings
  • Monitor office supplies, and place orders as approved by management
  • Act as host and coordinator for all external visitors
  • Follow standard operating procedures for all support-related activities
  • Follow policies and confidentiality dictations to safeguard data and information
  • Complete other duties as assigned by management 

Key Technical Skills and Knowledge (if applicable):

Strong PC software skills, specifically in Microsoft Office. Previous experience in Salesforce.com CRM database and medical terminology/background preferred. Proven ability to proficiently utilize Microsoft excel. Experienced in utilizing office equipment such as photocopier, scanner, folding machine, postage machine etc.

Qualifications & Education Requirements:

High school diploma or equivalent required. College degree, at least Associate level, preferred. A minimum of 2 years administrative and or clerical experience.

Equivalent combination of education and work experience may be considered; computer skills including Microsoft Office Suite products; must be able to lift up to 35+ pounds on regular and frequent basis; ability to deal with confidential information and/or issues using discretion and judgment.

Preferred Skills:

Previous call center clerical experience preferred; ability to work across all departments and or on project teams.

EEO Employer

The HealthWell Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

careers@healthwellfoundation.org

Please include resume with application.


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