Case Manager

Job Type

Full Time




New York
United States


The Brook Supportive Housing Program has multiple opportunities for Case Managers to join an established clinical team. The Brook permanently houses 189 tenants; the majority are formerly street homeless and have serious mental illness, chronic illness (including HIV/AIDS) and substance abuse challenges. Case Managers provide psychosocial support, medication monitoring, financial management assistance and supportive case management services to single adults in a community environment.  

Ideal candidate is able to demonstrate ability to work in partnership with clients from a strengths-based perspective, overcoming stigma, and navigating complex systems. Additionally, ideal candidate is able to adapt to an active environment, is exceptional with time management, has strong writing and communications skills, exhibits excellent attention to detail and remains a team player. 

The Brook provides a high level of support to its Case Managers through individual supervision, rounds, on-site trainings and staff meetings. Some evenings and Saturdays required. BronxWorks offers opportunities for continuing education and career growth. A BA/BS is required, Spanish Bilingual preferred but not required.   

Salary range 42-45K. Resumes and cover letters should be emailed to: Barbara Miliano, Program Director, at Opens a New Window. and CC’d to Andrew Lin, at Opens a New Window. . Include Brook Case Manager in the subject line.


  • Manage cases for concrete services such as access to benefits, case management assistance and medical care coordination.
  • Provide psychosocial support to program clients.
  • Conduct medication monitoring for clients in need of assistance.
  • Perform financial management assistance for client support.
  • Provide supportive case management services to single adults in a community environment.   
  • Work some evening hours and Saturdays as required.
  • Perform additional duties as assigned by manager.


  • Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services required.
  • A minimum of at least 1 year of experience working with individuals who have experienced street homelessness, severe and persistent mental illness or substance abuse.
  • Demonstrated ability to work in partnership with clients from a strengths based perspective to overcome stigma, and navigate complex systems.
  • Ability to adapt to an active work environment while being a team player. 
  • Bilingual English and Spanish language proficiency preferred but not required. 
  • Engaging personality and detailed orientated skills are essential.
  • Strong oral and written communication, time management and organizational skills are necessary.
  • Proficiency in Microsoft Office suite and other standard business technology is required. 


  • Ability to use a computer for prolonged periods.
  • Ability to occasionally lift and/or move up to 10 pounds.
  • Ability to stand, walk, or sit for long periods of time.
  • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
  • Ability to bend and retrieve objects and/or documents.
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.


Additional Details:

  • BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.
  • Generous paid time off for personal, vacation, parental, and medical leave 12 paid holidays.
  • Comprehensive medical, and life insurance coverage care for employees and their families, at little or no cost to employees.
  • A pension plan that is 100% employer paidTwo tax deferred annuity plans and employee assistance in maximizing the pension plan and tax deferred annuity plans to prepare for retirement.TransitChek – Employees may use TransitChek to have money taken out of their pretax salaries to pay for their public transportation commute.
  • Free and confidential assessment, counseling, and referral service, to assist employees and their families with a wide range of personal problems

 Additionally, BronxWorks Offers 

  • A comprehensive monthly training calendarccess to some scholarship opportunities 
  • Non-financial support and internship opportunities for employees who return to school, particularly for their Master of Social Work degrees 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with  federal, state and local laws,  does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. 

Level of Language Proficiency

Advanced-level professional competency in written and spoken English language is required. Authorization to work in the United States for any employer is mandatory. 


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Apply for CASE MANAGER using the link below: