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Case Manager

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Published 29 days ago

About the Organization: The organization exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success. Canal Alliance is a nonprofit champion of immigrants who are challenged by a lack of resources and an unfamiliar environment. 

Position Summary: Canal Alliance is seeking a bilingual Case Manager III to join its Immigration and Social Services team. This role is an essential part of the client success team, which supports young Latino immigrants in accessing wraparound services and aid their integration into Marin County. In collaboration with the youth Mentor Coordinator, the Case Manager III assists youth and sponsors in accessing service systems (such as social services, education, immigration support, etc.) and other appropriate social services, interpretation, and advocacy in support of each participating youth’s needs and goals. In addition, Case Manager III serves as a mentor and content expert for other case managers and the Mentor Coordinator in complex areas related to domestic abuse, homelessness, mental health referrals, and the immigration legal process.  

This role reports directly to the Social Services Senior Manager and works within a committed multidisciplinary team.  

Essential Functions: 

  • Responsible for providing direct case management to individuals experiencing multiple challenges including meeting immediate needs, providing information, referrals, linkages, and advocacy to assist clients in accessing local services and resources.  
  • Monitor progress towards client goals and agency-wide outcomes. 
  • Assess and document if clients are interested in and eligible for a long-term commitment to attaining English fluency, legal status, and/or the next level of education.  
  • 80% case work and 20% mentoring, attending and presenting at partner meetings, (allocation of time may vary week to week). 
  • Maintain records and data for evaluation purposes. 
  • Work closely with the Immigration Legal Services team to stay up to date with changes in immigration policies and change our practices/services accordingly.  
  • Serve as Canal Alliance representative at inter- and intra-agency meetings as needed. 
  • Other duties as assigned by supervisor 

Education and Experience:  

  • 6+ years of experience working in social work or graduate degree in social work, public health or similar occupations 
  • Preferred: Trained in Trauma-Informed Practice 

Qualifications- Skills and Knowledge: 

  • Bilingual in Spanish/English 
  • Proficiency in community resources, public social service, and assistance programs 
  • Demonstrated proficiency in casework principles and techniques 
  • Exceptional problem-solving skills 
  • Highly skilled in active listening; empathetic, client centered, strength-based case management  
  • Exemplary customer service skills 
  • Ability to function with minimal supervision, follow directions, handle multiple tasks simultaneously, and manage stressful situations effectively 
  • Ability to get along with people and establish cooperative working relationships with staff at all levels both within and outside the department 
  • Strong communication and organization skills 
  • Proficiency in word processing, spreadsheet, database, presentation and e-mail software  
  • Skilled in Microsoft Office Suite (Word, Outlook, PowerPoint and Excel)  
  • Preferred: Salesforce experience, or other CRM 

About the Organization: The organization exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success. Canal Alliance is a nonprofit champion of immigrants who are…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Benefits

This is a full-time position with benefits. We offer a competitive salary with a benefits package that includes 3 weeks paid vacation a year, 12 days of sick leave a year, a voluntary vision plan and 100% paid employee medical & dental insurance. In addition, there are at least 10 paid holidays annually, a 403(b)-retirement plan, a Flex cafeteria plan, long term disability insurance and an employee assistance program.   

This is a full-time position with benefits. We offer a competitive salary with a benefits package that includes 3 weeks paid vacation a year, 12 days of sick leave a year, a voluntary…

Level of Language Proficiency

Bilingual in Spanish/English 

Bilingual in Spanish/English 

Location

Temporarily Remote
Work must be performed in or near San Rafael, CA
Associated Location
91 Larkspur St, San Rafael, CA 94901, USA

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