Civilian Advocate - Domestic Violence Case Manager

Job Type

Full Time


Minimum: $17
Maximum: $24




United States


The RESPOND, Inc Civilian Advocate provides direct counseling, training, advocacy, case management and coaching to survivors of domestic violence in the Police Departments within RESPOND's service area of Malden District Court. This direct service varies in degree of intensity based on the needs of the individuals being served. The Advocate protects and affirms the rights of individuals while helping them achieve independence by creating an environment responsive to their needs.  

About RESPOND: RESPOND, Inc., a pioneer in the movement to end domestic violence, is New England's first domestic violence agency and the second oldest in the nation. Since its inception in 1974, RESPOND has provided safety and support to over 65,000 victims of domestic violence including adults, teens and children. Through its Community Program, RESPOND provides a 24-hour crisis hotline, individual counseling, advocacy, support groups and children services. The Enhanced Shelter Program provides safe, confidential housing and comprehensive supportive services in a 21 bed facility. More information about RESPOND, Inc can be found at

About the Opportunity: Reporting to the High Risk Programs Coordinator, the Civilian Advocate:

  • Reviews calls made to victims of domestic violence and provides follow up under the supervision of the DV detective.
  • Provide support, consultation, resource, referrals and safety planning to victims of domestic violence.
  • Effectively communicates issues (orally and through appropriate documentation) to the Police Department Supervisor and other staff, including assigned back-up, to ensure the delivery of quality services to individuals and families.
  • Actively participates in weekly supervision, staff and agency meetings as well as any Police Department meetings and trainings.
  • Promotes the development of a positive and supportive community by supporting individuals, interacting with children, and creating opportunities for group activities.
  • Attends appropriate professional development opportunities.
  • Accompanies clients to court as needed including assisting with Restraining Order requests.
  • Maintains a positive rapport with the police, Victim Advocates and partner agencies.

-Must have or be willing to obtain the 25 hour Domestic Violence Counselor Certification.

Qualifications: The successful candidate will be highly motivated, forward thinking, energetic, and hard-working.

-BA or equivalent desired

-at least 1 year related work experience

-Strong in building relationships

-Strong English language communication, writing and reading skills are required

-Fluency in a second language strongly desired

-Basic computer knowledge a necessity

-Access to personal vehicle required

The hours for this position are: Monday - Friday 9am - 5pm

-Flexibility required due to program need

Pay range between $17-$24 per hour depending upon education and experience

Great benefits package

Resume and a letter of interest should be sent to, no phone calls please


Excellent benefits package including health, dental, vacation, personal and sick time.

Level of Language Proficiency

Spanish, Haitian Creole, Portuguese and other languages highly desired.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Resume and a letter of interest should be sent to, no phone calls please