Details: Dependent on Experience
4981 Shirley St
POSITION TITLE: Mobile Homeless Youth Drop-In Center Case Manager
REPORTS TO: Programs Manager
SALARY: Salary is grant-funded and dependent on experience
Under the supervision of the Programs Manager, the Mobile Homeless Youth Drop-In Center Case Manger is responsible for providing direct case management services to clients; performing intake and follow-up assessments; mobile crisis intervention services; identifying, assessing and recruiting eligible youth into the independent living program; assist with coordinating educational and educational opportunities for clients; and assisting other Homeless Youth Case Managers. As part of the case management team, the Mobile Homeless Youth Drop-In Center Case Manager is responsible for case management of youth referred through The Harbor Juvenile Assessment Center (HJAC) and the homeless youth that access services at the Drop-In Center. As such, this position will be collocated at Nevada Partnership for Homeless Youth’s Drop-In Center and the HJAC and will involve some travel.
EXAMPLES OF ESSENTIAL RESPONSIBILITIES AND DUTIES
Duties and Responsibilities
- Provide direct Case Management services to Drop-in Center youth (clients) that access services at the Drop-In Center or via a Safe Place partner site.
- Provide direct Case Management services to youth referred through The Harbor Juvenile Assessment Center (The Harbor).
- Complete both The Harbor and Nevada Partnership for Homeless Youth intake assessments and follow-up case notes for clients that access services.
- Assist clients with identifying, creating, and meeting short-term and long-term needs.
- Assist clients by providing appropriate community referrals such as housing, educational, employment, legal, medical or financial resources.
- Utilize the Positive Youth Development (PYD) model when working with clients.
- Recruitment for Independent Living Program or other viable housing alternatives: Work with Programs and Outreach Managers, and community partners to identify, assess and recruit eligible youth into the Independent Living Program or other housing options.
- Educational/Employment Coordination: Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, enrollment in the NPHY Vocational Program, etc.)
- Prepare and distribute program reports to various individuals and entities, within specified deadlines.
- Maintain client records, in the Homeless Management and Information System (HMIS) and NPHY case files, including but not limited to records of expenditures, activities, contacts, and other client information.
- Assist in ensuring accurate and proper program data entry by transcribing case notes, inputting data into HMIS and internal reports, tracking services and outcomes, and creating reports in a timely manner that meet agency deadlines.
- Daily travel between both work sites and transportation of clients to either work site or other appointments (i.e., medical) as necessary.
- Mobile Crisis Intervention: Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.
- Able to respond to crisis intervention calls 24 hours per day, during the work day and as needed at other hours.
- Transport clients accessing the NPHY Emergency Shelter to/from the Drop-in Center during weekdays. Notify and work with Homeless Youth Drop-In Center Case Manager and Emergency Shelter House Parents regarding clients stay at Emergency Shelter. This may include email, phone or text conversations.
- Back-up for other Homeless Youth Case Managers: As part of a Case Management team, be able to assist and cross-train with other positions.
- Provide backup and related supportive services to other agency staff, as needed.
- Work within budgetary guidelines.
- Other duties, as required or assigned by the Programs Manager and/or the Executive Director.
· Knowledge/experience with youth case management (preferably experience working with the homeless youth population).
· Knowledge of community resources and intakes, youth care providers, employment, vocational, residential and educational resources.
· Knowledge of basic commercial trends such as the costs of transportation, groceries, rental fees, etc.
· Knowledge of employment/educational attainment and resources.
· Knowledge of issues and problems associated with being a minor in crisis or other unstable situations.
· Knowledge of the current child welfare system and barriers for services.
· Knowledge of issues and best practices for homeless and runaway youth, ages twelve to nineteen.
· Ability to communicate professionally and effectively both orally and in writing.
· Ability to help develop and maintain a program budget.
· Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.
· Ability to be flexible in work style and schedule; must be available to work occasional nights and weekends.
· Ability to efficiently work while being collocated to address client’s immediate barriers.
· Ability to work independently and in team environment through in-person and electronic communication.
· Ability to travel in state and out-of-state.
· Knowledge of current and applicable state laws in reference to minors, (i.e., tobacco use, drug use, legal systems, human trafficking, medical, education, child welfare, etc.).
· Knowledge of confidentiality laws and ability to adhere to them.
- Able to maintain a high level of professional and ethical standards.
- Knowledge of Office Suite programs (Word, Excel), internet, and web based email, as well as software and technology typically found in the work place.
- Ability to speak, read, and write in Spanish preferred but not required.
NPHY offers company paid health, dental and vision insurance. NPHY also offers a 403b plan.
Level of Language Proficiency
Education & Experience
· A minimum of a Bachelor’s Degree in Social Work from an accredited college is required.
· Required that candidate is a Licensed Social Worker (LSW) in the State of Nevada. However, candidates that possess a Social Work degree (but have no current license) will be required to complete the LSW process during their probationary period upon hire.
· Must be at least 21 years of age, can successfully pass a drug-test and criminal background check.
· Experience working with homeless youth is preferred.
· Current Nevada Class C driver’s license.
· Proof of acceptable driving record and reliable transportation.
Minimum Education Required