Mobile Homeless Youth Drop-In Center Case Manager

Job Type

Full Time


Minimum: $30,000
Maximum: $36,000
Details: Dependent on Experience




4981 Shirley St
las vegas
United States


POSITION TITLE: Mobile Homeless Youth Drop-In Center Case Manager

REPORTS TO:        Programs Manager

SALARY:                 Salary is grant-funded and dependent on experience


Under the supervision of the Programs Manager, the Mobile Homeless Youth Drop-In Center Case Manger is responsible for providing direct case management services to clients; performing intake and follow-up assessments; mobile crisis intervention services; identifying, assessing and recruiting eligible youth into the independent living program; assist with coordinating educational and educational opportunities for clients; and assisting other Homeless Youth Case Managers. As part of the case management team, the Mobile Homeless Youth Drop-In Center Case Manager is responsible for case management of youth referred through The Harbor Juvenile Assessment Center (HJAC) and the homeless youth that access services at the Drop-In Center. As such, this position will be collocated at Nevada Partnership for Homeless Youth’s Drop-In Center and the HJAC and will involve some travel. 


Duties and Responsibilities

  • Provide direct Case Management services to Drop-in Center youth (clients) that access services at the Drop-In Center or via a Safe Place partner site.
  • Provide direct Case Management services to youth referred through The Harbor Juvenile Assessment Center (The Harbor). 
  • Complete both The Harbor and Nevada Partnership for Homeless Youth intake assessments and follow-up case notes for clients that access services.
  • Assist clients with identifying, creating, and meeting short-term and long-term needs.
  • Assist clients by providing appropriate community referrals such as housing, educational, employment, legal, medical or financial resources.
  • Utilize the Positive Youth Development (PYD) model when working with clients.
  • Recruitment for Independent Living Program or other viable housing alternatives: Work with Programs and Outreach Managers, and community partners to identify, assess and recruit eligible youth into the Independent Living Program or other housing options.
  • Educational/Employment Coordination: Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, enrollment in the NPHY Vocational Program, etc.)
  • Prepare and distribute program reports to various individuals and entities, within specified deadlines.
  • Maintain client records, in the Homeless Management and Information System (HMIS) and NPHY case files, including but not limited to records of expenditures, activities, contacts, and other client information.
  • Assist in ensuring accurate and proper program data entry by transcribing case notes, inputting data into HMIS and internal reports, tracking services and outcomes, and creating reports in a timely manner that meet agency deadlines. 
  • Daily travel between both work sites and transportation of clients to either work site or other appointments (i.e., medical) as necessary. 
  • Mobile Crisis Intervention: Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.
  • Able to respond to crisis intervention calls 24 hours per day, during the work day and as needed at other hours.
  • Transport clients accessing the NPHY Emergency Shelter to/from the Drop-in Center during weekdays. Notify and work with Homeless Youth Drop-In Center Case Manager and Emergency Shelter House Parents regarding clients stay at Emergency Shelter. This may include email, phone or text conversations.
  • Back-up for other Homeless Youth Case Managers: As part of a Case Management team, be able to assist and cross-train with other positions.
  • Provide backup and related supportive services to other agency staff, as needed.
  • Work within budgetary guidelines.
  • Other duties, as required or assigned by the Programs Manager and/or the Executive Director.




·        Knowledge/experience with youth case management (preferably experience working with the homeless youth population).

·        Knowledge of community resources and intakes, youth care providers, employment, vocational, residential and educational resources.

·        Knowledge of basic commercial trends such as the costs of transportation, groceries, rental fees, etc.

·        Knowledge of employment/educational attainment and resources.

·        Knowledge of issues and problems associated with being a minor in crisis or other unstable situations.

·        Knowledge of the current child welfare system and barriers for services.

·        Knowledge of issues and best practices for homeless and runaway youth, ages twelve to nineteen.

·        Ability to communicate professionally and effectively both orally and in writing.

·        Ability to help develop and maintain a program budget.

·        Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.

·        Ability to be flexible in work style and schedule; must be available to work occasional nights and weekends.

·        Ability to efficiently work while being collocated to address client’s immediate barriers. 

·        Ability to work independently and in team environment through in-person and electronic communication. 

·        Ability to travel in state and out-of-state.

·        Knowledge of current and applicable state laws in reference to minors, (i.e., tobacco use, drug use, legal systems, human trafficking, medical, education, child welfare, etc.). 

·        Knowledge of confidentiality laws and ability to adhere to them.

  • Able to maintain a high level of professional and ethical standards.
  • Knowledge of Office Suite programs (Word, Excel), internet, and web based email, as well as software and technology typically found in the work place. 
  • Ability to speak, read, and write in Spanish preferred but not required.


NPHY offers company paid health, dental and vision insurance. NPHY also offers a 403b plan.

Level of Language Proficiency

Education & Experience

·        A minimum of a Bachelor’s Degree in Social Work from an accredited college is required.

·        Required that candidate is a Licensed Social Worker (LSW) in the State of Nevada. However, candidates that possess a Social Work degree (but have no current license) will be required to complete the LSW process during their probationary period upon hire.

·        Must be at least 21 years of age, can successfully pass a drug-test and criminal background check.

·        Experience working with homeless youth is preferred.

·        Current Nevada Class C driver’s license.

·        Proof of acceptable driving record and reliable transportation.

Professional Level


Minimum Education Required

4-year degree

How To Apply

If you are interested in this position and possess the above mentioned qualifications, please email cover letter and resume to, or fax to (702) 313-0216.