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Stanford Human Rights: Student Services Specialist

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Published 14 days ago

Stanford University’s Center for Human Rights and International Justice is seeking an extremely organized, highly self-motivated student services administrative professional who would be excited about joining a dynamic, mission-driven team in a fast-growing academic program within the Global Studies Division of the School of Humanities and Sciences. Interested candidates should attach a cover letter and resume to the online application. The Center for Human Rights and International Justice is a warm, collaborative work environment, where we support a vibrant and diverse constituency of students, faculty, and human rights scholars and practitioners around the globe.

The Center is home to a thriving interdisciplinary undergraduate degree program in Human Rights, through which we seek to equip a new generation of leaders with the knowledge and skills necessary to protect and promote human rights and dignity for all. Reflecting a deep commitment to international justice and the rule of law, the Center collaborates with partners across Stanford University and beyond on innovative programs that foster critical inquiry in the classroom and in the world. The Center enhances Stanford’s academic offerings and student opportunities by integrating classroom curricula with faculty research, funding student internships, facilitating innovative interdisciplinary collaboration, offering invaluable professional mentorship, and providing unique opportunities for service and fieldwork. This position is a two-year fixed-term position with the possibility of renewal.

Job Purpose:

The Student Services Specialist reports directly to the Associate Director of the Center for Human Rights and International Justice, and will provide administrative and operational support to faculty, staff, and students on issues related to a full spectrum of student services for our Minor degree program in Human Rights, our Summer Human Rights Fellowship program, our student and alumni digital resource portal, the “Human Rights Hub,” and our corresponding student communities of interest regarding enrollment. Though we have no graduate degree programs, we are actively working on growing our graduate student engagement through other aspects of our programming.

The job necessitates processing, tracking and administering declarations of interest, student advising requests, degree progress tracking, course and classroom scheduling, unit enrollment support, fellowship award management in consultations with financial aid, registrar services, and visa services, as applicable, liaising with student life program offices across campus, undergraduate academic advisors, and BEAM career counselors as partners to best support the students involved in Stanford’s Human Rights program. The role calls for staff prepared to resolve routine issues of limited scope within their own work area using general guidelines and standards or precedents as reference.

An ideal candidate for the role will demonstrate exceptional organizational skills, strong written and verbal communication, ability to track and meet frequent deadlines, and reliable attention to detail. The style of workflow at the Human Rights Center requires all staff to be collaborative, adaptable, and comfortable working in an office with significant portions designed to welcome students gathering in a open, modular layout. The Student Services Specialist must be able to manage time well, juggling many tasks at once, and enjoy liaising frequently with undergraduate and graduate students.

We strongly value initiative and integrity, as well as a customer service mindset when supporting our student constituents. Good professional judgment is essential, as the job entails a great deal of outward engagement with students, and the person who fills this role must be able to represent the Center well as a first point of contact for the Human Rights program. Experience with Stanford administrative systems and familiarity with the university is a plus, but is not strictly necessary. Comfort using electronic database tools like Airtable and Salesforce (for contacts management), as well as online curriculum platforms like Canvas will be tremendously helpful.

CORE DUTIES

  • Review documents and forms for completeness, track files for follow up and distribute for review. Research and resolve routine issues, refer complex issues to other staff.
  • Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
  • Coordinate logistics for outreach activities, meetings, and events.
  • Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes
  • Respond to routine inquiries from students, faculty, external constituents, and staff.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
  • Serve as a subject matter resource to students and other departments.
  • Contribute to general office administration and process improvements.
  • May train and direct day to day activities of student and temporary workers.

* - Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite, Contacts database software, and Canvas.
  • Customer service skills.
  • Basic office administration skills.
  • Ability to learn compliance with legal, financial, and university policies and external regulations.

Certifications and Licenses: None

PHYSICAL REQUIREMENTS*:

  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

 Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Not all unique aspects of the job are covered by this job description

Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Stanford University’s Center for Human Rights and International Justice is seeking an extremely organized, highly self-motivated student services administrative professional who would be excited about joining a dynamic…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Education
    2-Year Degree Required
  • Professional Level
    Professional

Location

On-site
Stanford, CA, USA

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