Consultant - SAP Senior Landscape and Service Manager

Job Type

Full Time




Europe, Western


The World Food Programme is the world's largest humanitarian agency, fighting hunger worldwide.In emergencies, we get food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After the cause of an emergency has passed, we use food to help communities rebuild their shattered lives.WFP is part of the United Nations system and is voluntarily funded. To learn more about WFP's operations, please visit our website at:

Job Description:

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance



The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. We are seeking to fill a consultancy position of SAP Senior Landscape and Service Manager based at our Headquarters in Rome, Italy.


Under the direct supervision of the Head of WINGS Services - TECD, the Consultant will be a key team member in the design, implementation, operation and optimization of the IT services and WINGS solutions to support WFP HQ and field offices worldwide. The SAP Senior Landscape and Service Manager will work on WINGS related Projects, taking care of the SAP System Landscape, making sure it is fit for purpose, while at the same time acting as a Service Manager for the oversight and supervision of the Application Maintenance team.


The incumbent will be responsible for the following specific tasks:

As a Service Manager:


Oversee the SAP Application maintenance for WFP operated by an external company, concerning the following SAP modules: HR (PA, PY, PT, PBC) , FI/CO, FM, SP, Projects.

Controlling the maintenance and activities performed by the external company.

Setting the priorities between the different enhancements, fixes and problem solving addressed by WFP business analyst of the different SAP functional area.

Coordinating the work plan between the different enhancements in the different SAP area.

Supervising the work plan progress and alerting the different stake holders when a deviation on the plan occurs and putting in place corrective actions when needed.

Measure performances and response time from the AM team, making sure that SLA are enforced and penalties applied if there is an SLA breach.


As a Landscape Manager:


Managing WFP SAP landscape.

Plan the future roadmap of the SAP Landscape in view of future system upgrades or migration to solutions like S/4 HANA, BW/4 HANA, SuccessFactors, Workday or other cloud-based SaaS solutions.

Coordinating and scheduling environments/servers copy and creation, taking into account the need of stakeholders in different SAP areas.

Proposing, evaluating and implementing new SAP technologies.

Liaise with WFP’s hosting company regarding the Servers maintenance.

Guarantying a reliable SAP infrastructure.

Managing Infrastructure Demand for on premise and Cloud based requests, infrastructure planning, System Landscape and Design, System Performance and allied activities.

Providing expert advice on Cloud vs on premise solutions related to SAP software.




System Landscape model definition, including but not limited to SAP specific solutions;

Service Management status update and documentation on a weekly/monthly/quarterly basis.




Qualifications & Experience Required





Bachelor's degree in computer engineering or computer science (required) plus an advanced university degree (desidered) in a relevant field.



Minimum 10 years of professional experience as a SAP Landscape Manager and 7 years as a SAP Service Manager, with a Project Management Professional (PMP) certification or equivalent.


Technical Skills & Knowledge:


SAP Project Management and Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership.

Sound Infrastructure /Systems related knowledge in areas such as Hardware installations and Setups, System sizing, System Architecture, System Integration, Upgrades of Databases and OS, RFCs, System Copies Transport management, Load balancing and work processes, application servers, system security.

Knowledge of Agile Scrum methodology.

Worked with SAP System and Software Release Management.

In-depth knowledge of SAP Solution Manager 7.2





Excellent Communication skill.

Good Training skill.

Good Testing skill.

Coordination with stakeholders during the project phases on Systems and infrastructure related topics.

Analysis and attention to Details.

Financial Management with Forecasting, Budgeting.

ITIL, esp. Incident, Problem and Change Management


Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP. Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 10 October 2018

Ref.: VA No. 97931

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status

Level of Language Proficiency

Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable

Professional Level

None specified

Minimum Education Required

No requirement