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Salesforce Administrator

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Washington State Opportunity Scholarship


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Published 18 days ago

$70,857 - $82,667Competitive salary commensurate with experience


Position: Salesforce Administrator

Reports to: Deputy Director FLSA Status: Exempt Category: Full-Time Location: Seattle, WA

Salary Range: $70,857 to $82,667, DOE

SUMMARY:

 

Across the state, Washington has more science, technology, engineering, math (STEM) and health care jobs than it can fill yet our higher education system cannot keep up with the demand for skilled employees. The Washington State Opportunity Scholarship (WSOS) is a unique, public-private partnership designed to address our talent shortage. WSOS fuels the state’s economy by providing scholarships and a continuum of support services to high potential students who are pursuing a graduate degree, bachelor’s degree, associate degree, certificate, or apprenticeship in a high-demand trade, health care or STEM program in Washington state.


The Salesforce Administrator will build and support a newly migrated Salesforce instance at a growing nonprofit. As a member of the WSOS team, the Salesforce Administrator will play a key role in developing and administering solutions to ensure a secure constituent database to be used across multiple teams. WSOS constituents and partners include but are not limited to donors and prospects, mentors and promotional partners. Working closely with program managers and the leadership team, the Salesforce Administrator will create systems and processes that are scalable, maintainable and user-friendly. As the in-house expert, the successful candidate will own the engineering, testing, release and support of all applications of Salesforce.


The Salesforce Administrator reports to the Deputy Director and is responsible for leading the strategy and approach to relationship management across the organization. The ideal candidate has a strong Salesforce technical skillset, is a creative problem-solver and can effectively communicate and collaborate with colleagues of various technical levels.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

 

·        Lead Salesforce CRM design, including both the business analyst function and technical implementation

·        Evaluate complex business and technical requirements, communicating inherent security risks, tradeoffs and solutions to technical and non-technical users

·        Respond to support requests and escalated administrative needs of users with prompt, simple and complete resolutions that address technical and business challenges

·        Manage Salesforce CRM maintenance, including owning security, troubleshooting and data upkeep with weekly, quarterly and annual tasks

·        Configure new and existing Salesforce features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, reports, dashboards and email templates

POSITION REQUIREMENTS:

 

Education and Experience

·        3+ years of experience successfully managing an instance of Salesforce

·        2+ years of experience in the non-profit sector

·        Certified Salesforce.com Salesforce Administrators strongly preferred

 

Core Competencies

·        Able to thoughtfully consider and embrace new ideas and different perspectives

·        Focuses on accomplishing team goals rather than a personal agenda

·        Communicates goals, objectives and strategies frequently and aligns them with work and tasks

·        Regularly reflects on challenging situations as opportunities to identify learning opportunities; engages others in reflection

·        Proactively and independently identifies potential challenges

·        Awareness of inequities that exist at multiple levels (personal, interpersonal, organizational and systemic)


PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

 

Knowledge of:

·        Capabilities and constraints of the Salesforce Nonprofit Success Pack

·        Effective change management practices

·        Systems of power and oppression and how they impact the lived experience of students of color, first-generation college students and students from low-income families


Skill in:

·        Salesforce-specific data tools including Data Loader, NPSP Data Importer

·        Designing, building and deploying custom applications using the declarative customization capabilities of the Lightning Platform

·        Analyzing business needs and applying to functional expertise to create and execute action plans (requirements gathering, creating and deploying solutions to end users)

·        Salesforce tools including: Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings and Managed Packages

·        Using clear, concise written and oral communication to explain complex technical processes to non-technical users

·        Experience leading a migration from another CRM to Salesforce or implementing Salesforce in a nonprofit space is a plus

 

Ability to:

·        Partner with stakeholders to proactively identify, drive and build system improvements, enhancements and customization to optimize system function

·        Ensure data accuracy and security across the system with regular quality assurance checks


 

 

 

·        Design and implement Salesforce Nonprofit Cloud solutions that meet business requirements

·        Work cooperatively and effectively with others to set goals, resolve problems and follow through on implementation

·        Thrive working independently and under supervision in an energetic, fast-paced team environment

·        Balance competing priorities in a cross-functional workspace

 

LICENSES, CERTIFICATES, AND OTHER REQUIREMENTS:

·        Valid Washington state driver’s license or identification card

·        Complete a criminal background check absent of offenses impacting ability to perform in the role

·        References will be required of short-listed candidates

 

WORK ENVIRONMENT:

·        Occasional lifting of up to 20 pounds; regular walking, sitting, bending, twisting and reaching

·        Open to dialogue about issues related to diversity, equity, and inclusiveness

·        Hybrid workplace including work-from-home time blended with shared office environment with moderate noise levels from standard office equipment

·        Ability to perform consistent work on a PC required

 

BENEFITS:

·        Competitive salary commensurate with experience

·        Health, dental, vision and prescription coverage; long-term disability, short-term disability and life insurance

·        Paid time off (PTO) and holidays

·        Matching 401(k)

 

HOW TO APPLY:

The position will remain open until filled. To apply, please send all of the following documents:

·        Cover letter outlining your interest in the position

·        Resume highlighting relevant aspects of your experience

·        Personal diversity or equity statement (maximum of 300 words): The purpose of this statement is to identify candidates who have professional skills, experience and/or willingness to engage in activities that would enhance organizational and educational equity.

 

Please email the above to jobs@waopportunityscholarship.org

Equal employment opportunities and diverse staffing are fundamental principles of WSOS. To learn more about the Washington State Opportunity Scholarship, please visit www.waopportunityscholarship.org. People who have personal experience as a first- generation, under-resourced or underrepresented student like the majority of those WSOS serves are especially encouraged to apply.



Position: Salesforce Administrator

Reports to: Deputy Director FLSA Status: Exempt Category: Full-Time Location: Seattle, WA

Salary Range: $70,857 to $82,667, DOE

SUMMARY:

 

Across the state, Washington has more science, technology, engineering…

Details at a glance

  • Full Time Schedule

Benefits

  • Competitive salary commensurate with experience
  • Health, dental, vision and prescription coverage; long-term disability, short-term disability and life insurance
  • Paid time off (PTO) and holidays
  • Matching 401(k)
  • Competitive salary commensurate with experience
  • Health, dental, vision and prescription coverage; long-term disability, short-term disability and life insurance
  • Paid time…

Location

On-site
Seattle, WA

How to Apply

HOW TO APPLY:

The position will remain open until filled. To apply, please send all of the following documents:

  • Cover letter outlining your interest in the position
  • Resume highlighting relevant aspects of your experience
  • Personal diversity or equity statement (maximum of 300 words): The purpose of this statement is to identify candidates who have professional skills, experience and/or willingness to engage in activities that would enhance organizational and educational equity.

 Please email the above to jobs@waopportunityscholarship.org

Equal employment opportunities and diverse staffing are fundamental principles of WSOS. To learn more about the Washington State Opportunity Scholarship, please visit www.waopportunityscholarship.org. People who have personal experience as a first- generation, under-resourced or underrepresented student like the majority of those WSOS serves are especially encouraged to apply.


HOW TO APPLY:

The position will remain open until filled. To apply, please send all of the following documents:

  • Cover letter outlining your interest in the position
  • Resume…

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